Career and Education Opportunities for Technical Service Representatives in Lincoln, Nebraska
Technical service representatives can find many career and educational opportunities in the Lincoln, Nebraska area. There are currently 1,720 jobs for technical service representatives in Nebraska and this is projected to grow by 8% to 1,860 jobs by 2016. This is not quite as good as the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Technical service representatives earn about $30 per hour or $63,420 per year on average in Nebraska and about $33 hourly or $70,200 annually on average nationally. Earnings for technical service representatives are better than earnings in the general category of Sales and Clerical in Nebraska and better than general Sales and Clerical category earnings nationally.
There are twenty-five schools of higher education in the Lincoln area, including two within twenty-five miles of Lincoln where you can get a degree to start your career as a technical service representative. Technical service representatives usually hold a Bachelor's degree, so you can expect to spend about four years studying to be a technical service representative if you already have a high school diploma.
CAREER DESCRIPTION: Technical Service Representative
In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.
Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.
It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.
Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.
Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.
Similar jobs with educational opportunities in Lincoln include:
- Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
- Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training
University of Nebraska-Lincoln - Lincoln, NE
University of Nebraska-Lincoln, 14th and R St, Lincoln, NE 68588. University of Nebraska-Lincoln is a large university located in Lincoln, Nebraska. It is a public school with primarily 4-year or above programs. It has 23,573 students and an admission rate of 63%. University of Nebraska-Lincoln has a master's degree and a doctor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated five and five students respectively in 2008.
Nebraska Wesleyan University - Lincoln, NE
Nebraska Wesleyan University, 5000 St Paul Ave, Lincoln, NE 68504-2794. Nebraska Wesleyan University is a small university located in Lincoln, Nebraska. It is a private not-for-profit school with primarily 4-year or above programs. It has 2,081 students and an admission rate of 80%. Nebraska Wesleyan University has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated two students in 2008.
Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.
For more information, see the ETA International website.
Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.
For more information, see the Institute of Packaging Professionals website.
Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.
For more information, see the Manufacturers Representatives Educational Research Foundation website.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.
For more information, see the Sales & Marketing Executives International website.
LOCATION INFORMATION: Lincoln, Nebraska
Lincoln is situated in Lancaster County, Nebraska. It has a population of over 251,624, which has grown by 11.5% in the past ten years. The cost of living index in Lincoln, 80, is well below the national average. New single-family homes in Lincoln cost $170,100 on average, which is above the state average. In 2008, five hundred thirty-nine new homes were constructed in Lincoln, down from eight hundred twenty-nine the previous year.
The three most popular industries for women in Lincoln are health care, educational services, and finance and insurance. For men, it is construction, educational services, and public administration. The average commute to work is about 17 minutes. More than 33.3% of Lincoln residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 11.2%, is higher than the state average.
The unemployment rate in Lincoln is 4.1%, which is less than Nebraska's average of 4.5%.
The percentage of Lincoln residents that are affiliated with a religious congregation, 45.4%, is less than both the national and state average. Saint John Baptist Church, Calvary Baptist Church and Calvary Lutheran Church are some of the churches located in Lincoln. The most common religious groups are the Catholic Church, the United Methodist Church and the Lutheran Church.
Lincoln is home to the Cedars Home and the AGP Grain Cooperative Elevator as well as Abel Stadium and 40th and Highway 2 Park. Shopping malls in the area include Gateway Mall, Sutter Place Mall and Edgewood Shopping Center. Visitors to Lincoln can choose from Comfort Suites, Ramada Limited North and Quality Inn Airport for temporary stays in the area.