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Career and Education Opportunities for Customer Care Specialists in Montana

Montana has a population of 974,989, which has grown by 8.07% over the past 10 years. Nicknamed the "Treasure State," its capital is Helena, though its largest city is Billings.

About 3,910 people are currently employed as customer care specialists in Montana. By 2016, this is expected to grow by 36% to about 5,320 people employed. This is better than the nation as a whole, where employment opportunities for customer care specialists are expected to grow by about 17.7%. Customer care specialists generally interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Income for customer care specialists is about $13 hourly or $27,130 annually on average in Montana. Nationally, their income is about $14 hourly or $29,860 yearly. Incomes for customer care specialists are not quite as good as in the overall category of Human Resources and Customer Service in Montana, and not quite as good as the overall Human Resources and Customer Service category nationally.

In 2008, there were a total of 651,425 jobs in Montana. The average annual income was $34,622 in 2008, up from $33,927 the preceding year. The unemployment rate in Montana was 6.2% in 2009, which has grown by 1.6% since the previous year. Approximately 24.4% of Montana residents have college degrees, which is higher than the national average.

The top industries in Montana include agencies, brokerages, and other insurance related activities, automotive parts, accessories, and tire stores, and third party administration of insurance funds/plans. Notable tourist attractions include the Billings Preservation Society, the Western Heritage Center, and the Yellowstone Art Museum.

CITIES WITH Customer Care Specialist OPPORTUNITIES IN Montana


JOB DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

Similar jobs with educational opportunities in Montana include:

  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

LOCATION INFORMATION: Montana

Montana
Montana photo by Qfl247

Montana has a population of 974,989, which has grown by 8.07% in the last 10 years. Nicknamed the "Treasure State," its capital is Helena, though its most populous city is Billings. In 2008, there were a total of 651,425 jobs in Montana. The average annual income was $34,622 in 2008, up from $33,927 the preceding year. The unemployment rate in Montana was 6.2% in 2009, which has grown by 1.6% since the previous year. Roughly 24.4% of Montana residents have college degrees, which is higher than the national average.

The top industries in Montana include agencies, brokerages, and other insurance related activities, automotive parts, accessories, and tire stores, and third party administration of insurance funds/plans. Notable tourist attractions include the Zoomontana, the Museum of Women's History, and the Moss Mansion Museum.