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Career and Education Opportunities for Telephone Operators in Missoula, Montana

Many educational and employment opportunities exist for telephone operators in the Missoula, Montana area. The national trend for telephone operators sees this job pool shrinking by about 3.6% over the next eight years. In general, telephone operators provide information by accessing alphabetical and geographical directories.

The average wage in the general category of Telephone jobs is $11 per hour or $23,740 per year in Montana, and an average of $13 per hour or $27,945 per year nationwide.

The Missoula area is home to two schools of higher education, including one within twenty-five miles of Missoula where you can get a degree as a telephone operator. The most common level of education for telephone operators is a high school diploma or GED. It will take only a short time to learn to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Missoula include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

The University of Montana - Missoula, MT

The University of Montana, Missoula, Montana, Missoula, MT 59812. The University of Montana is a large university located in Missoula, Montana. It is a public school with primarily 4-year or above programs. It has 14,176 students and an admission rate of 96%. The University of Montana has a one to two year program in Receptionist which graduated three students in 2008.


Missoula, Montana
Missoula, Montana photo by Joshulove

Missoula is located in Missoula County, Montana. It has a population of over 68,202, which has grown by 19.5% in the past ten years. The cost of living index in Missoula, 100, is near the national average. New single-family homes in Missoula cost $89,900 on average, which is far less than the state average. In 2008, one hundred eighty-six new homes were constructed in Missoula, down from two hundred ninety-three the previous year.

The top three industries for women in Missoula are educational services, health care, and accommodation and food services. For men, it is educational services, construction, and accommodation and food services. The average commute to work is about 14 minutes. More than 38.0% of Missoula residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 12.5%, is higher than the state average.

The unemployment rate in Missoula is 5.1%, which is less than Montana's average of 5.8%.

The percentage of Missoula residents that are affiliated with a religious congregation, 32.4%, is less than both the national and state average. University Congregational Church, Unity Church of Missoula and United Pentecostal Church are all churches located in Missoula. The most common religious groups are the Catholic Church, the LDS (Mormon) Church and the Evangelical Lutheran Church in America.

Missoula is home to the Health Sciences Building and the KOA El-Mar Kampground as well as Vietnam Veterans Memorial and Fort Missoula Park. Shopping malls in the area include East Gate Shopping Center, Southgate Mall and Town and Country Shopping Center. Visitors to Missoula can choose from Best Western Grant Creek Inn, Comfort Inn Missoula and Sleepy Inn Motel for temporary stays in the area.