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Career and Education Opportunities for Customer Care Specialists in Missoula, Montana

Missoula, Montana provides a wide variety of opportunities, both career and educational, for customer care specialists. There are currently 3,910 jobs for customer care specialists in Montana and this is projected to grow 36% to about 5,320 jobs by 2016. This is better than the nation as a whole, where employment opportunities for customer care specialists are expected to grow by about 17.7%. Customer care specialists generally interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A person working as a customer care specialist can expect to earn about $13 hourly or $27,130 per year on average in Montana and about $14 hourly or $29,860 annually on average in the U.S. as a whole. Compared with people working in the overall category of Human Resources and Customer Service, people working as customer care specialists in Montana earn less. They earn less than people working in the overall category of Human Resources and Customer Service nationally.

There is one school within twenty-five miles of Missoula where you can study to be a customer care specialist, among two schools of higher education total in the Missoula area. The most common level of education for customer care specialists is a high school diploma or GED. It will take only a short time to learn to be a customer care specialist if you already have a high school diploma.

CAREER DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer care specialists talk with customers by telephone or in person to furnish data related to products and services, to take or enter orders, cancel accounts, or to obtain specifics of complaints. They also check to insure that appropriate changes were made to deal with customers' problems. Equally important, customer care specialists have to keep archives of customer interactions and transactions, recording specifics of inquiries and comments, as well as actions taken. Finally, customer care specialists refer unresolved customer grievances to designated departments for further investigation.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

It is important for customer care specialists to decide on charges for services requested, collect deposits or payments, or manage billing. They are often called upon to resolve customers' service or billing complaints by performing activities such as exchanging products and adjusting bills. They also contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. They are sometimes expected to complete contract forms, ready change of address archives, and issue service discontinuance orders, using computers. Somewhat less frequently, customer care specialists are also expected to keep archives of customer interactions and transactions, recording specifics of inquiries and comments, as well as actions taken.

and obtain and examine all relevant data to gauge validity of complaints and to establish possible causes. And finally, they sometimes have to talk with customers by telephone or in person to furnish data related to products and services, to take or enter orders, cancel accounts, or to obtain specifics of complaints.

Like many other jobs, customer care specialists must be thorough and dependable and be reliable.

Similar jobs with educational opportunities in Missoula include:

  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

EDUCATIONAL OPPORTUNITIES: Customer Care Specialist Training

The University of Montana - Missoula, MT

The University of Montana, Missoula, Montana, Missoula, MT 59812. The University of Montana is a large university located in Missoula, Montana. It is a public school with primarily 4-year or above programs. It has 14,176 students and an admission rate of 96%. The University of Montana has a one to two year program in Receptionist which graduated three students in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Customer Support Analyst: Support center analysts provide front line support and act as the primary contact for customers.

For more information, see the Help Desk Institute website.

Customer Service Representative: This one-day skills training and certification introduces the skills and techniques required to provide exceptional customer service and support.

For more information, see the Help Desk Institute website.

Desktop Support Technician: The HDI Desktop Support Technician certification is designed specifically for IT support professionals who spend much of their day visiting customers at their workstations or home office.

For more information, see the Help Desk Institute website.

Knowledge Management Foundations: KCS Principles: This certification will help you adopt a Knowledge-Centered Support (KCSSM) strategy that will shift your support center from a call-centric model to a knowledge-oriented model.

For more information, see the Help Desk Institute website.

Certified Customer Service Representative: Applicable to financial services professionals who have completed the AIB Customer Service Representative Certificate and who function as customer service representatives.

For more information, see the Institute of Certified Bankers website.

National Professional Certification in Customer Service: National Professional Certification in Customer Service® is an industry credential that facilitates career mobility for employees, applicants, and students; adds value to education and training programs; and helps employers identify the qualified professionals.

For more information, see the National Retail Federation Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Missoula, Montana

Missoula, Montana
Missoula, Montana photo by Joshulove

Missoula is located in Missoula County, Montana. It has a population of over 68,202, which has grown by 19.5% in the past ten years. The cost of living index in Missoula, 100, is near the national average. New single-family homes in Missoula cost $89,900 on average, which is far less than the state average. In 2008, one hundred eighty-six new homes were constructed in Missoula, down from two hundred ninety-three the previous year.

The top three industries for women in Missoula are educational services, health care, and accommodation and food services. For men, it is educational services, construction, and accommodation and food services. The average commute to work is about 14 minutes. More than 38.0% of Missoula residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 12.5%, is higher than the state average.

The unemployment rate in Missoula is 5.1%, which is less than Montana's average of 5.8%.

The percentage of Missoula residents that are affiliated with a religious congregation, 32.4%, is less than both the national and state average. University Congregational Church, Unity Church of Missoula and United Pentecostal Church are all churches located in Missoula. The most common religious groups are the Catholic Church, the LDS (Mormon) Church and the Evangelical Lutheran Church in America.

Missoula is home to the Health Sciences Building and the KOA El-Mar Kampground as well as Vietnam Veterans Memorial and Fort Missoula Park. Shopping malls in the area include East Gate Shopping Center, Southgate Mall and Town and Country Shopping Center. Visitors to Missoula can choose from Best Western Grant Creek Inn, Comfort Inn Missoula and Sleepy Inn Motel for temporary stays in the area.