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Career and Education Opportunities for Receptionists in Billings, Montana

Billings, Montana provides a wide variety of opportunities, both career and educational, for receptionists. There are currently 2,710 jobs for receptionists in Montana and this is projected to grow by 22% to about 3,290 jobs by 2016. This is better than the national trend for receptionists, which sees this job pool growing by about 15.2% over the next eight years. Receptionists generally answer inquiries and obtain information for general public, customers, and other interested parties.

Receptionists earn about $10 per hour or $22,680 yearly on average in Montana and about $11 hourly or $24,550 per year on average nationally. Receptionists earn less than people working in the category of Clerical generally in Montana and less than people in the Clerical category nationally.

There is one school within twenty-five miles of Billings where you can study to be a receptionist, among four schools of higher education total in the Billings area. Given that the most common education level for receptionists is a high school diploma or GED, it will take only a short time to learn to be a receptionist if you already have a high school diploma.

CAREER DESCRIPTION: Receptionist

Receptionist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, receptionists answer inquiries and obtain information for general public, customers, and other interested parties. They also provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

Receptionists operate telephone switchboard to respond to, screen and forward calls, providing data, taking messages and scheduling appointments. They also greet persons entering establishment, decide on nature and purpose of visit, and direct or escort them to specific destinations. Equally important, receptionists have to file and maintain archives. They are often called upon to collect, sort, distribute and ready mail, messages and courier deliveries. They are expected to furnish data related to establishment such as location of departments or offices, employees within the organization, or services provided. Finally, receptionists transmit data or documents to customers, using computers, mail, or fax machines.

Every day, receptionists are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.

It is important for receptionists to perform administrative support tasks such as proofreading, transcribing handwritten data, and operating calculators or computers to coordinate with pay archives, invoices, balance sheets and other documents. They are often called upon to hear and resolve complaints from customers and public. They also receive payment and record receipts for services. They are sometimes expected to perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area. Somewhat less frequently, receptionists are also expected to conduct tours or deliver talks describing features of public facility such as a historic site or national park.

Receptionists sometimes are asked to take orders for products or materials and send them to the proper departments to be filled. and calculate and quote rates for tours or other products and services. And finally, they sometimes have to greet persons entering establishment, decide on nature and purpose of visit, and direct or escort them to specific destinations.

Like many other jobs, receptionists must believe in cooperation and coordination and be reliable.

Similar jobs with educational opportunities in Billings include:

  • Broker Assistant. Perform clerical duties involving the purchase or sale of securities. Duties include writing orders for stock purchases and sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, tracking stock price fluctuations, computing equity, and keeping records of daily transactions and holdings.
  • Payroll Bookkeeper. Compile and post employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions. May prepare paychecks.
  • Secretary. Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
  • Statement Clerk. Prepare and distribute bank statements to customers, answer inquiries, and reconcile discrepancies in records and accounts.
  • Statistical Clerk. Compile and compute data according to statistical formulas for use in statistical studies. May perform actuarial computations and compile charts and graphs for use by actuaries. Includes actuarial clerks.

EDUCATIONAL OPPORTUNITIES: Receptionist Training

Montana State University-Billings-College of Technology - Billings, MT

Montana State University-Billings-College of Technology, 3803 Central Ave, Billings, MT 59102-9856. Montana State University-Billings-College of Technology is a small university located in Billings, Montana. It is a public school with primarily 2-year programs and has 1,157 students. Montana State University-Billings-College of Technology has an associate's degree program in Medical Reception/Receptionist which graduated three students in 2008.

LOCATION INFORMATION: Billings, Montana

Billings, Montana
Billings, Montana photo by Pruhter

Billings is situated in Yellowstone County, Montana. It has a population of over 103,994, which has grown by 15.7% over the last ten years. The cost of living index in Billings, 88, is well below the national average. New single-family homes in Billings are valued at $132,200 on average, which is well below the state average. In 2008, five hundred nineteen new homes were built in Billings, down from six hundred four the previous year.

The three most popular industries for women in Billings are health care, educational services, and accommodation and food services. For men, it is construction, accommodation and food services, and professional, scientific, and technical services. The average commute to work is about 16 minutes. More than 28.5% of Billings residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 8.2%, is higher than the state average.

The unemployment rate in Billings is 4.4%, which is less than Montana's average of 5.8%.

The percentage of Billings residents that are affiliated with a religious congregation, 48.6%, is less than the national average but more than the state average. The largest religious groups are the Catholic Church, the Evangelical Lutheran Church in America and the LDS (Mormon) Church.

Billings is home to the Twin Pines Ranch and the Hilands Golf Club as well as Cobb Field and Pioneer Park. Visitors to Billings can choose from Western Executive Inn, Holiday Inn Express and Big 5 Motel for temporary stays in the area.