Career and Education Opportunities for Telemarketers in St. Louis, Missouri
Many educational and employment opportunities exist for telemarketers in the St. Louis, Missouri area. Currently, 10,760 people work as telemarketers in Missouri. This is expected to shrink by 8% to about 9,920 people by 2016. This is better than the national trend for telemarketers, which sees this job pool shrinking by about 11.1% over the next eight years. In general, telemarketers solicit orders for goods or services over the telephone.
A person working as a telemarketer can expect to earn about $9 per hour or $19,510 per year on average in Missouri and about $10 per hour or $21,960 per year on average in the U.S. as a whole. Incomes for telemarketers are not quite as good as in the overall category of Sales and Clerical in Missouri, and not quite as good as the overall Sales and Clerical category nationally.
There are six schools within twenty-five miles of St. Louis where you can study to be a telemarketer, among seventy-one schools of higher education total in the St. Louis area. Given that the most common education level for telemarketers is a high school diploma or GED, you can expect to spend only a short time studying to be a telemarketer if you already have a high school diploma.
CAREER DESCRIPTION: Telemarketer
In general, telemarketers solicit orders for goods or services over the telephone.
Telemarketers explain products or services and prices, and answer questions from clients. They also obtain customer data such as name and payment method, and enter orders into computers. Finally, telemarketers deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation.
Every day, telemarketers are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.
It is important for telemarketers to record names and reactions of prospects contacted. They are often called upon to adjust sales scripts to better target the needs and interests of specific individuals. They also deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation. They are sometimes expected to contact businesses or private individuals by telephone in order to seek sales for goods or services, or to request donations for charitable causes. Somewhat less frequently, telemarketers are also expected to maintain records of contacts and orders.
Telemarketers sometimes are asked to answer telephone calls from potential clients who have been solicited through advertisements. They also have to be able to telephone or write letters to respond to correspondence from clients or to follow up initial sales contacts and conduct client or market surveys so as to obtain data related to potential clients. And finally, they sometimes have to schedule appointments for sales representatives to meet with prospective clients or for clients to attend sales presentations.
Like many other jobs, telemarketers must be able to deal with stress and deal with situations calmly and have exceptional integrity.
Similar jobs with educational opportunities in St. Louis include:
- Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
- Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
- Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
- Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Technical Service Representative. Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Telemarketer Training
Saint Louis Community College-Meramec - Kirkwood, MO
Saint Louis Community College-Meramec, 11333 Big Bend Blvd, Kirkwood, MO 63122. Saint Louis Community College-Meramec is a large college located in Kirkwood, Missouri. It is a public school with primarily 2-year programs and has 10,217 students. Saint Louis Community College-Meramec has a less than one year and an associate's degree program in Selling Skills and Sales Operations which graduated one and three students respectively in 2008.
Fontbonne University - Saint Louis, MO
Fontbonne University, 6800 Wydown Blvd, Saint Louis, MO 63105-3098. Fontbonne University is a small university located in Saint Louis, Missouri. It is a private not-for-profit school with primarily 4-year or above programs. It has 2,967 students and an admission rate of 82%. Fontbonne University has a less than one year program in Selling Skills and Sales Operations.
Lewis and Clark Community College - Godfrey, IL
Lewis and Clark Community College, 5800 Godfrey Rd, Godfrey, IL 62035. Lewis and Clark Community College is a medium sized college located in Godfrey, Illinois. It is a public school with primarily 2-year programs and has 8,016 students. Lewis and Clark Community College has a less than one year program in Selling Skills and Sales Operations which graduated fifteen students in 2008.
Southwestern Illinois College - Belleville, IL
Southwestern Illinois College, 2500 Carlyle Ave, Belleville, IL 62221-5899. Southwestern Illinois College is a large college located in Belleville, Illinois. It is a public school with primarily 2-year programs and has 14,308 students. Southwestern Illinois College has 2 areas of study related to Telemarketer. They are:
- Sales, Distribution, and Marketing Operations, less than one year which graduated 8 students in 2008.
- Selling Skills and Sales Operations, associate's degree which graduated 4 students in 2008.
Lindenwood University - Saint Charles, MO
Lindenwood University, 209 S Kingshighway, Saint Charles, MO 63301-1695. Lindenwood University is a large university located in Saint Charles, Missouri. It is a private not-for-profit school with primarily 4-year or above programs. It has 10,253 students and an admission rate of 40%. Lindenwood University has a bachelor's degree program in Sales, Distribution, and Marketing Operations.
Saint Louis Community College-Florissant Valley - Saint Louis, MO
Saint Louis Community College-Florissant Valley, 3400 Pershall Rd, Saint Louis, MO 63135. Saint Louis Community College-Florissant Valley is a medium sized college located in Saint Louis, Missouri. It is a public school with primarily 2-year programs and has 6,515 students. Saint Louis Community College-Florissant Valley has a less than one year and an associate's degree program in Selling Skills and Sales Operations which graduated zero and one students respectively in 2008.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
LOCATION INFORMATION: St. Louis, Missouri
St. Louis is located in St. Louis City County, Missouri. It has a population of over 354,361, which has grown by 1.8% over the last ten years. The cost of living index in St. Louis, 83, is well below the national average. New single-family homes in St. Louis are priced at $111,600 on average, which is far less than the state average. In 2008, one hundred fifty-seven new homes were built in St. Louis, down from two hundred sixty-one the previous year.
The top three industries for women in St. Louis are health care, educational services, and accommodation and food services. For men, it is accommodation and food services, construction, and educational services. The average travel time to work is about 25 minutes. More than 19.1% of St. Louis residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 7.6%, is lower than the state average.
The unemployment rate in St. Louis is 10.9%, which is greater than Missouri's average of 8.9%.
Nativity of Our Lord Church, Church of the Good Shepard and Church of the Holy Communion are among the churches located in St. Louis.
St. Louis is home to the Terminal Railroad Association Building and the Memorial Home as well as Washington Park and Willmore Park. Shopping malls in the area include Hampton Village Shopping Center and Loughborough Shopping Center.