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Career and Education Opportunities for Technical Service Representatives in St. Louis, Missouri

There is a wide variety of career and education opportunities for technical service representatives in the St. Louis, Missouri area. There are currently 9,010 jobs for technical service representatives in Missouri and this is projected to grow 7% to 9,640 jobs by 2016. This is not quite as good as the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. Technical service representatives generally sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Income for technical service representatives is about $32 hourly or $67,490 annually on average in Missouri. Nationally, their income is about $33 hourly or $70,200 per year. Technical service representatives earn more than people working in the category of Sales and Clerical generally in Missouri and more than people in the Sales and Clerical category nationally.

There are seventy-one schools of higher education in the St. Louis area, including seven within twenty-five miles of St. Louis where you can get a degree to start your career as a technical service representative. Given that the most common education level for technical service representatives is a Bachelor's degree, you can expect to spend about four years studying to be a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in St. Louis include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
  • Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
  • Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
  • Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Telemarketer. Solicit orders for goods or services over the telephone.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Saint Louis Community College-Meramec - Kirkwood, MO

Saint Louis Community College-Meramec, 11333 Big Bend Blvd, Kirkwood, MO 63122. Saint Louis Community College-Meramec is a large college located in Kirkwood, Missouri. It is a public school with primarily 2-year programs and has 10,217 students. Saint Louis Community College-Meramec has a less than one year and an associate's degree program in Selling Skills and Sales Operations which graduated one and three students respectively in 2008.

Fontbonne University - Saint Louis, MO

Fontbonne University, 6800 Wydown Blvd, Saint Louis, MO 63105-3098. Fontbonne University is a small university located in Saint Louis, Missouri. It is a private not-for-profit school with primarily 4-year or above programs. It has 2,967 students and an admission rate of 82%. Fontbonne University has 2 areas of study related to Technical Service Representative. They are:

  • Selling Skills and Sales Operations, less than one year.
  • Business, Management, Marketing, & Related Support Services, Other Specialties, bachelor's degree which graduated 15 students in 2008.

Lewis and Clark Community College - Godfrey, IL

Lewis and Clark Community College, 5800 Godfrey Rd, Godfrey, IL 62035. Lewis and Clark Community College is a medium sized college located in Godfrey, Illinois. It is a public school with primarily 2-year programs and has 8,016 students. Lewis and Clark Community College has a less than one year program in Selling Skills and Sales Operations which graduated fifteen students in 2008.

Southwestern Illinois College - Belleville, IL

Southwestern Illinois College, 2500 Carlyle Ave, Belleville, IL 62221-5899. Southwestern Illinois College is a large college located in Belleville, Illinois. It is a public school with primarily 2-year programs and has 14,308 students. Southwestern Illinois College has an associate's degree program in Selling Skills and Sales Operations which graduated four students in 2008.

Lindenwood University - Saint Charles, MO

Lindenwood University, 209 S Kingshighway, Saint Charles, MO 63301-1695. Lindenwood University is a large university located in Saint Charles, Missouri. It is a private not-for-profit school with primarily 4-year or above programs. It has 10,253 students and an admission rate of 40%. Lindenwood University has a bachelor's degree and a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated zero and five students respectively in 2008.

Webster University - Saint Louis, MO

Webster University, 470 E Lockwood Ave., Saint Louis, MO 63119-3194. Webster University is a large university located in Saint Louis, Missouri. It is a private not-for-profit school with primarily 4-year or above programs. It has 18,237 students and an admission rate of 57%. Webster University has a postbaccalaureate certificate and a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated four and one students respectively in 2008.

Saint Louis Community College-Florissant Valley - Saint Louis, MO

Saint Louis Community College-Florissant Valley, 3400 Pershall Rd, Saint Louis, MO 63135. Saint Louis Community College-Florissant Valley is a medium sized college located in Saint Louis, Missouri. It is a public school with primarily 2-year programs and has 6,515 students. Saint Louis Community College-Florissant Valley has a less than one year and an associate's degree program in Selling Skills and Sales Operations which graduated zero and one students respectively in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LICENSES

Drug Distributor

Phone: (573) 751-0091
Website: Division Of Professional Registration Missouri State Board of Pharmacy

Drug Distributor Registrant

Phone: (573) 751-0091
Website: Division Of Professional Registration Missouri State Board of Pharmacy

Tempory Drug Distributor

Phone: (573) 751-0091
Website: Division Of Professional Registration Missouri State Board of Pharmacy

LOCATION INFORMATION: St. Louis, Missouri

St. Louis, Missouri
St. Louis, Missouri photo by Dschwen

St. Louis is located in St. Louis City County, Missouri. It has a population of over 354,361, which has grown by 1.8% over the last ten years. The cost of living index in St. Louis, 83, is well below the national average. New single-family homes in St. Louis are priced at $111,600 on average, which is far less than the state average. In 2008, one hundred fifty-seven new homes were built in St. Louis, down from two hundred sixty-one the previous year.

The top three industries for women in St. Louis are health care, educational services, and accommodation and food services. For men, it is accommodation and food services, construction, and educational services. The average travel time to work is about 25 minutes. More than 19.1% of St. Louis residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 7.6%, is lower than the state average.

The unemployment rate in St. Louis is 10.9%, which is greater than Missouri's average of 8.9%.

Nativity of Our Lord Church, Church of the Good Shepard and Church of the Holy Communion are among the churches located in St. Louis.

St. Louis is home to the Terminal Railroad Association Building and the Memorial Home as well as Washington Park and Willmore Park. Shopping malls in the area include Hampton Village Shopping Center and Loughborough Shopping Center.