Career and Education Opportunities for Dispatchers in Kansas City, Missouri
Dispatchers can find both educational opportunities and jobs in the Kansas City, Missouri area. Currently, 4,660 people work as dispatchers in Missouri. This is expected to shrink by 1% to 4,640 people by 2016. This is better than the national trend for dispatchers, which sees this job pool shrinking by about 2.6% over the next eight years. In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business.
A person working as a dispatcher can expect to earn about $15 per hour or $31,280 yearly on average in Missouri and about $16 hourly or $33,850 per year on average in the U.S. as a whole. Earnings for dispatchers are better than earnings in the general category of Dispatching and Logistics in Missouri and better than general Dispatching and Logistics category earnings nationally.
The Kansas City area is home to seventy-one schools of higher education, including one within twenty-five miles of Kansas City where you can get a degree as a dispatcher. Dispatchers usually hold a high school diploma or GED, so it will take only a short time to learn to be a dispatcher if you already have a high school diploma.
CAREER DESCRIPTION: Dispatcher
In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. They also duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Dispatchers advise personnel about traffic problems such as construction areas and other hazards. They also talk with customers or supervising personnel to address questions and requests for service or equipment. Equally important, dispatchers have to decide on types or amounts of equipment or personnel required in line with work orders or specifications. They are often called upon to monitor personnel or equipment locations and utilization to direct service and schedules. They are expected to schedule and dispatch staff, work crews or service vehicles to appropriate locations in line with customer requests or needs, using radios or telephones. Finally, dispatchers record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.
Every day, dispatchers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.
It is important for dispatchers to receive or ready work orders. They are often called upon to manage needed repairs to restore service and schedules. They also oversee all communications within specifically assigned territories. They are sometimes expected to relay work orders and data to or from work crews and field inspectors using telephones or two-way radios. Somewhat less frequently, dispatchers are also expected to order supplies and equipment, and issue them to personnel.
And finally, they sometimes have to record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.
Like many other jobs, dispatchers must be reliable and be thorough and dependable.
Similar jobs with educational opportunities in Kansas City include:
- Freight Representative. Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
- Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- Order Filler. Fill customers' mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms. Duties include computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning additional materials, supplies, and equipment.
- Procurement Clerk. Compile information and records to draw up purchase orders for procurement of materials and services.
- Shipping and Receiving Clerk. Verify and keep records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, and shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranging for the transportation of products.
EDUCATIONAL OPPORTUNITIES: Dispatcher Training
Park University - Parkville, MO
Park University, 8700 NW River Park Dr, Parkville, MO 64152-3795. Park University is a large university located in Parkville, Missouri. It is a private not-for-profit school with primarily 4-year or above programs. It has 12,457 students and an admission rate of 78%. Park University has an associate's degree and a bachelor's degree program in Logistics and Materials Management.
Emergency Number Professional: Certification is a tool of a professional association to establish the benchmarks of performance that will signify a broad-based competence in the professional field.
For more information, see the National Emergency Number Association website.
LOCATION INFORMATION: Kansas City, Missouri
Kansas City is situated in Jackson County, Missouri. It has a population of over 451,572, which has grown by 2.3% in the past ten years. The cost of living index in Kansas City, 78, is well below the national average.
The top three industries for women in Kansas City are health care, educational services, and finance and insurance. For men, it is construction, professional, scientific, and technical services, and public administration. The average travel time to work is about 22 minutes. More than 25.7% of Kansas City residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 8.7%, is lower than the state average.
The unemployment rate in Kansas City is 11.3%, which is greater than Missouri's average of 8.9%.
The percentage of Kansas City residents that are affiliated with a religious congregation, 51.2%, is more than the national average but less than the state average. Glenwood Church, Antioch Church and Assumption of the Blessed Virgin Mary are among the churches located in Kansas City. The most common religious groups are the Catholic Church, the Southern Baptist Convention and the United Methodist Church.
Kansas City is home to the Ozanam Boys Home and the Watts Mill Center as well as Central Park and West Terrace Park. Shopping malls in the area include Antioch Shopping Center, Wornall Village Shopping Center and Winwood Shopping Center. Visitors to Kansas City can choose from Budget Host Inn, Days Inn and Embassy Suites Hotel Kansas City Internatinl Arprt for temporary stays in the area.