Career and Education Opportunities for Front Desk Managers in St. Paul, Minnesota
If you want to be a front desk manager, the St. Paul, Minnesota area offers many opportunities both for education and employment. There are currently 3,570 jobs for front desk managers in Minnesota and this is projected to grow by 18% to 4,210 jobs by 2016. This is better than the nation as a whole, where employment opportunities for front desk managers are expected to grow by about 13.7%. In general, front desk managers accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Front desk managers earn approximately $9 per hour or $19,440 yearly on average in Minnesota. Nationally they average about $9 per hour or $19,480 per year. Compared with people working in the overall category of Clerical, people working as front desk managers in Minnesota earn less. They earn less than people working in the overall category of Clerical nationally.
There are two schools within twenty-five miles of St. Paul where you can study to be a front desk manager, among seventy-seven schools of higher education total in the St. Paul area. The most common level of education for front desk managers is a high school diploma or GED. You can expect to spend only a short time training to become a front desk manager if you already have a high school diploma.
CAREER DESCRIPTION: Front Desk Manager
In general, front desk managers accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Front desk managers greet and assign rooms to guests of hotels or motels. They also verify customers' credit, and establish how the customer will pay for the accommodation. Equally important, front desk managers have to answer inquiries pertaining to hotel services and travel directions, or make recommendations regarding shopping or entertainment. They are often called upon to keep archives of room availability and guests' accounts, manually or using computers. They are expected to record guest comments or complaints, referring customers to managers as needed. Finally, front desk managers clean and maintain lobby and common areas.
Every day, front desk managers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.
It is important for front desk managers to arrange tours or restaurant reservations for customers. They are often called upon to perform bookkeeping efforts. They also deposit guests' valuables in hotel safes or safe-deposit boxes. They are sometimes expected to issue room keys and escort instructions to bellhops. Somewhat less frequently, front desk managers are also expected to advise housekeeping staff when rooms have been vacated and are ready for cleaning.
They also have to be able to inspect accounts and charges with guests during the check out process and transmit and receive messages, using telephones or telephone switchboards. And finally, they sometimes have to compute bills and make change for guests.
Like many other jobs, front desk managers must have a strong concern for others and be reliable.
Similar jobs with educational opportunities in St. Paul include:
- Broker Assistant. Perform clerical duties involving the purchase or sale of securities. Duties include writing orders for stock purchases and sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, tracking stock price fluctuations, computing equity, and keeping records of daily transactions and holdings.
- Correspondence Clerk. Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.
- Courtroom Clerk. Perform clerical duties in court of law; prepare docket of cases to be called; secure information for judges; and contact witnesses, attorneys, and litigants to obtain information for court.
- Dispatcher. Schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
- File Clerk. File correspondence, cards, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
- Insurance Claims Processor. Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
- Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
- Library Clerk. Compile records, sort and shelve books, and issue and receive library materials such as pictures, cards, slides and microfilm. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials.
- License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
- Loan Inspector. Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.
- Municipal Clerk. Draft agendas and bylaws for town or city council; record minutes of council meetings; answer official correspondence; keep fiscal records and accounts; and prepare reports on civic needs.
- Office Clerk. Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
- Order Clerk. Receive and process incoming orders for materials, merchandise, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, and delays; preparing contracts; and handling complaints.
- Payroll Bookkeeper. Compile and post employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions. May prepare paychecks.
- Procurement Clerk. Compile information and records to draw up purchase orders for procurement of materials and services.
- Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
- Statistical Clerk. Compile and compute data according to statistical formulas for use in statistical studies. May perform actuarial computations and compile charts and graphs for use by actuaries. Includes actuarial clerks.
- Store Clerk. Receive, store, and issue sales floor merchandise. Stock shelves, racks, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.
- Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.
- Weighter. Weigh, measure, and check materials, supplies, and equipment for the purpose of keeping relevant records. Duties are primarily clerical by nature.
EDUCATIONAL OPPORTUNITIES: Front Desk Manager Training
North Hennepin Community College - Brooklyn Park, MN
North Hennepin Community College, 7411 85th Ave N, Brooklyn Park, MN 55445. North Hennepin Community College is a medium sized college located in Brooklyn Park, Minnesota. It is a public school with primarily 2-year programs and has 6,904 students. North Hennepin Community College has a less than one year program in Selling Skills and Sales Operations which graduated seven students in 2008.
College of St Catherine - Saint Paul, MN
College of St Catherine, 2004 Randolph Ave, Saint Paul, MN 55105. College of St Catherine is a medium sized college located in Saint Paul, Minnesota. It is a private not-for-profit school with primarily 4-year or above programs. It has 5,201 students and an admission rate of 77%. College of St Catherine has a bachelor's degree program in Selling Skills and Sales Operations which graduated seventeen students in 2008.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
LOCATION INFORMATION: St. Paul, Minnesota
St. Paul is located in Ramsey County, Minnesota. It has a population of over 279,590, which has shrunk by 2.6% in the past ten years. The cost of living index in St. Paul, 99, is near the national average. New single-family homes in St. Paul are valued at $213,300 on average, which is well below the state average. In 2008, thirty new homes were built in St. Paul, down from seventy-four the previous year.
The three most popular industries for women in St. Paul are educational services, health care, and finance and insurance. For men, it is educational services, professional, scientific, and technical services, and construction. The average commute to work is about 21 minutes. More than 32.0% of St. Paul residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 12.0%, is higher than the state average.
The unemployment rate in St. Paul is 7.4%, which is greater than Minnesota's average of 7.0%.
The percentage of St. Paul residents that are affiliated with a religious congregation, 61.3%, is more than both the national and state average. Zion Church, Convent of the Visitation and Saint Paul Cathedral are some of the churches located in St. Paul. The most prominent religious groups are the Catholic Church, the Evangelical Lutheran Church in America and the Baptist General Conference.
St. Paul is home to the Saint Paul Orphange and the Wilder Center as well as Terrace Park and East View Playground.