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Career and Education Opportunities for Customer Care Specialists in Minnesota

Minnesota has a population of 5,266,214, which has grown by 7.05% over the past decade. Nicknamed the "North Star State," its capital is Saint Paul, though its most populous city is Minneapolis.

About 38,880 people are currently employed as customer care specialists in Minnesota. By 2016, this is expected to grow by 20% to about 46,810 people employed. This is better than the nation as a whole, where employment opportunities for customer care specialists are expected to grow by about 17.7%. Customer care specialists generally interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer care specialists earn approximately $16 hourly or $33,490 per year on average in Minnesota. Nationally they average about $14 hourly or $29,860 yearly. Earnings for customer care specialists are not quite as good as earnings in the general category of Human Resources and Customer Service in Minnesota and not quite as good as general Human Resources and Customer Service category earnings nationally.

In 2008, there were a total of 3,567,295 jobs in Minnesota. The average annual income was $42,953 in 2008, up from $41,693 in 2007. The unemployment rate in Minnesota was 8.0% in 2009, which has grown by 2.6% since the previous year. About 27.4% of Minnesota residents have college degrees, which is higher than the national average.

The top industries in Minnesota include medical, dental, and hospital equipment merchant wholesalers, general-line grocery merchant wholesalers, and real estate credit. Notable tourist attractions include the Hennepin History Museum, the Center for Early Learning & Living of the Sciences, and the Golden Wings Museum.

CITIES WITH Customer Care Specialist OPPORTUNITIES IN Minnesota


JOB DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

Similar jobs with educational opportunities in Minnesota include:

  • Accounts Receivable Specialist. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
  • Credit Investigator. Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
  • Eligibility and Occupancy Interviewer. Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.
  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

LOCATION INFORMATION: Minnesota

Minnesota
Minnesota photo by Kablammo

Minnesota has a population of 5,266,214, which has grown by 7.05% over the past 10 years. Nicknamed the "North Star State," its capital is Saint Paul, though its largest city is Minneapolis. In 2008, there were a total of 3,567,295 jobs in Minnesota. The average annual income was $42,953 in 2008, up from $41,693 the previous year. The unemployment rate in Minnesota was 8.0% in 2009, which has grown by 2.6% since the previous year. Roughly 27.4% of Minnesota residents have college degrees, which is higher than the national average.

The top industries in Minnesota include medical, dental, and hospital equipment merchant wholesalers, general-line grocery merchant wholesalers, and real estate credit. Notable tourist destinations include the Hennepin History Museum, the Minneapolis Institute of Arts, and the Fridley Historical Society Museum.