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Career and Education Opportunities for Telephone Operators in Minneapolis, Minnesota

There is a wide variety of career and education opportunities for telephone operators in the Minneapolis, Minnesota area. About 200 people are currently employed as telephone operators in Minnesota. By 2016, this is expected to shrink by 46% to about 110 people employed. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. In general, telephone operators provide information by accessing alphabetical and geographical directories.

Telephone operators earn approximately $12 per hour or $26,240 yearly on average in Minnesota. Nationally they average about $15 per hour or $31,670 per year. Earnings for telephone operators are not quite as good as earnings in the general category of Telephone in Minnesota and better than general Telephone category earnings nationally.

There are eighty schools of higher education in the Minneapolis area, including five within twenty-five miles of Minneapolis where you can get a degree to start your career as a telephone operator. Telephone operators usually hold a high school diploma or GED, so it will take only a short time to learn to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Minneapolis include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Dakota County Technical College - Rosemount, MN

Dakota County Technical College, 1300 145th Street East, Rosemount, MN 55068-2999. Dakota County Technical College is a small college located in Rosemount, Minnesota. It is a public school with primarily 2-year programs and has 2,919 students. Dakota County Technical College has a less than one year program in Receptionist which graduated two students in 2008.

Minneapolis Community and Technical College - Minneapolis, MN

Minneapolis Community and Technical College, 1501 Hennepin Ave, Minneapolis, MN 55403-1779. Minneapolis Community and Technical College is a medium sized college located in Minneapolis, Minnesota. It is a public school with primarily 2-year programs and has 9,539 students. Minneapolis Community and Technical College has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated two students in 2008.

Anoka Technical College - Anoka, MN

Anoka Technical College, 1355 W Hwy 10, Anoka, MN 55303. Anoka Technical College is a small college located in Anoka, Minnesota. It is a public school with primarily 2-year programs and has 2,072 students. Anoka Technical College has a one to two year program in Receptionist which graduated one student in 2008.

East Metro Opportunities Industrialization Center - Saint Paul, MN

East Metro Opportunities Industrialization Center, 1919 University Ave Suite 500, Saint Paul, MN 55104-3435. East Metro Opportunities Industrialization Center is a small school located in Saint Paul, Minnesota. It is a private not-for-profit school with primarily less-than 2-year programs and has 122 students. East Metro Opportunities Industrialization Center has a one to two year program in Receptionist which graduated one student in 2008.

American Indian OIC Inc - Minneapolis, MN

American Indian OIC Inc, 1845 E. Franklin Ave, Minneapolis, MN 55404-2221. American Indian OIC Inc is a small school located in Minneapolis, Minnesota. It is a private not-for-profit school with primarily less-than 2-year programs and has 111 students. American Indian OIC Inc has a less than one year program in Receptionist which graduated five students in 2008.

LOCATION INFORMATION: Minneapolis, Minnesota

Minneapolis, Minnesota
Minneapolis, Minnesota photo by BenFranske

Minneapolis is situated in Hennepin County, Minnesota. It has a population of over 382,605. The cost of living index in Minneapolis, 101, is near the national average. New single-family homes in Minneapolis are priced at $451,300 on average, which is far greater than the state average. In 2008, forty-five new homes were constructed in Minneapolis, down from one hundred fifteen the previous year.

The top three industries for women in Minneapolis are health care, educational services, and accommodation and food services. For men, it is educational services, professional, scientific, and technical services, and accommodation and food services. The average commute to work is about 22 minutes. More than 37.4% of Minneapolis residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 13.1%, is higher than the state average.

The unemployment rate in Minneapolis is 7.0%, which is the same as Minnesota's average of 7.0%.

The percentage of Minneapolis residents that are affiliated with a religious congregation, 57.7%, is more than the national average but less than the state average. The largest religious groups are the Catholic Church, the Evangelical Lutheran Church in America and the United Methodist Church.

Minneapolis is home to the Saint Josephs Orphanage and the Hiawatha Municipal Golf Course as well as Beards Plaisance and Mississippi Park. Visitors to Minneapolis can choose from COE Mansion Carriage House, Radisson Hotel Metrodome and Best Western Kelly Inn for temporary stays in the area.