Popular Careers

Career Development

Career development resources for aspiring professionals.

Career Change Center

Career change guides, tutorials and resources for professionals in transition.

Job Search Resources

Job search resources, websites, guides and directories for job seekers.


Career and Education Opportunities for Dispatchers in Detroit, Michigan

If you want to be a dispatcher, the Detroit, Michigan area offers many opportunities both for education and employment. The national trend for dispatchers sees this job pool shrinking by about 2.6% over the next eight years. Dispatchers generally schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business.

A person working as a dispatcher can expect to earn about $16 hourly or $34,020 annually on average in Michigan and about $16 hourly or $33,850 yearly on average in the U.S. as a whole. Dispatchers earn more than people working in the category of Dispatching and Logistics generally in Michigan and more than people in the Dispatching and Logistics category nationally.

The Detroit area is home to seventy-three schools of higher education, including four within twenty-five miles of Detroit where you can get a degree as a dispatcher. Given that the most common education level for dispatchers is a high school diploma or GED, you can expect to spend only a short time studying to be a dispatcher if you already have a high school diploma.

CAREER DESCRIPTION: Dispatcher

Dispatcher video from the State of New Jersey Dept. of Labor and Workforce Development

In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. They also duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Dispatchers advise personnel about traffic problems such as construction areas and other hazards. They also talk with customers or supervising personnel to address questions and requests for service or equipment. Equally important, dispatchers have to decide on types or amounts of equipment or personnel required in line with work orders or specifications. They are often called upon to monitor personnel or equipment locations and utilization to direct service and schedules. They are expected to schedule and dispatch staff, work crews or service vehicles to appropriate locations in line with customer requests or needs, using radios or telephones. Finally, dispatchers record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Every day, dispatchers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for dispatchers to receive or ready work orders. They are often called upon to manage needed repairs to restore service and schedules. They also oversee all communications within specifically assigned territories. They are sometimes expected to relay work orders and data to or from work crews and field inspectors using telephones or two-way radios. Somewhat less frequently, dispatchers are also expected to order supplies and equipment, and issue them to personnel.

And finally, they sometimes have to record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Like many other jobs, dispatchers must be reliable and be thorough and dependable.

Similar jobs with educational opportunities in Detroit include:

  • Freight Representative. Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Order Filler. Fill customers' mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms. Duties include computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning additional materials, supplies, and equipment.
  • Procurement Clerk. Compile information and records to draw up purchase orders for procurement of materials and services.
  • Shipping and Receiving Clerk. Verify and keep records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, and shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranging for the transportation of products.

EDUCATIONAL OPPORTUNITIES: Dispatcher Training

Henry Ford Community College - Dearborn, MI

Henry Ford Community College, 5101 Evergreen Rd, Dearborn, MI 48128-1495. Henry Ford Community College is a large college located in Dearborn, Michigan. It is a public school with primarily 2-year programs and has 15,571 students. Henry Ford Community College has a less than one year program in Logistics and Materials Management which graduated one student in 2008.

University of Michigan-Dearborn - Dearborn, MI

University of Michigan-Dearborn, 4901 Evergreen Rd, Dearborn, MI 48128-1491. University of Michigan-Dearborn is a medium sized university located in Dearborn, Michigan. It is a public school with primarily 4-year or above programs. It has 8,311 students and an admission rate of 61%. University of Michigan-Dearborn has a bachelor's degree program in Logistics and Materials Management which graduated three students in 2008.

Wayne State University - Detroit, MI

Wayne State University, 656 West Kirby Street, Detroit, MI 48202. Wayne State University is a large university located in Detroit, Michigan. It is a public school with primarily 4-year or above programs. It has 31,025 students and an admission rate of 79%. Wayne State University has a bachelor's degree program in Logistics and Materials Management which graduated fourteen students in 2008.

Eastern Michigan University - Ypsilanti, MI

Eastern Michigan University, , Ypsilanti, MI 48197. Eastern Michigan University is a large university located in Ypsilanti, Michigan. It is a public school with primarily 4-year or above programs. It has 22,137 students and an admission rate of 75%. Eastern Michigan University has bachelor's degree, postbaccalaureate certificate, and master's degree programs in Logistics and Materials Management which graduated three, two, and ten students respectively in 2008.

CERTIFICATIONS

Emergency Number Professional: Certification is a tool of a professional association to establish the benchmarks of performance that will signify a broad-based competence in the professional field.

For more information, see the National Emergency Number Association website.

LOCATION INFORMATION: Detroit, Michigan

Detroit, Michigan
Detroit, Michigan photo by Durova

Detroit is located in Wayne County, Michigan. It has a population of over 912,062, which has shrunk by 4.1% in the past ten years. The cost of living index in Detroit, 86, is well below the national average. New single-family homes in Detroit are priced at $108,900 on average, which is well below the state average. In 2008, eighty-five new homes were built in Detroit, down from one hundred fifty-four the previous year.

The three big industries for women in Detroit are health care, educational services, and transportation equipment. For men, it is transportation equipment, construction, and administrative and support and waste management services. The average commute to work is about 28 minutes. More than 11.0% of Detroit residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 4.2%, is lower than the state average.

The unemployment rate in Detroit is 27.0%, which is greater than Michigan's average of 14.3%.

The percentage of Detroit residents that are affiliated with a religious congregation, 37.7%, is less than both the national and state average. The most common religious groups are the Catholic Church, the Muslim Estimate and the Lutheran Church.

Detroit is home to the Memorial Park Marina and the Detroit Golf Club as well as Chene Park and Mallett Playground. Visitors to Detroit can choose from Corktown Inn, Clark's Motel and Days Inn of Downtown Detroit for temporary stays in the area.