Career and Education Opportunities for Interviewers in Boston, Massachusetts
Interviewers can find many career and educational opportunities in the Boston, Massachusetts area. There are currently 5,460 working interviewers in Massachusetts; this should grow by 8% to about 5,890 working interviewers in the state by 2016. This is not quite as good as the national trend for interviewers, which sees this job pool growing by about 15.6% over the next eight years. In general, interviewers interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires.
Interviewers earn approximately $16 per hour or $33,270 yearly on average in Massachusetts. Nationally they average about $13 hourly or $28,140 annually. Compared with people working in the overall category of Credit Authorization, people working as interviewers in Massachusetts earn less. They earn less than people working in the overall category of Credit Authorization nationally.
The Boston area is home to 151 schools of higher education, including one within twenty-five miles of Boston where you can get a degree as an interviewer. Given that the most common education level for interviewers is a high school diploma or GED, it will take only a short time to learn to be an interviewer if you already have a high school diploma.
CAREER DESCRIPTION: Interviewer
In general, interviewers interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. They also ask specific questions, record answers, and assist persons with completing form.
Every day, interviewers are expected to be able to speak clearly. They need to articulate ideas and problems. It is also important that they listen to and understand others in meetings.
It is important for interviewers to identify and report problems in obtaining valid data. They are often called upon to compile, record and code results and data from interview or survey, using computer or specified form. They also contact individuals to be interviewed at home, place of business, or field location, by telephone or in person. They are sometimes expected to meet with supervisor daily to submit completed assignments and consider progress. Somewhat less frequently, interviewers are also expected to identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
Interviewers sometimes are asked to supervise or train others, and maintain staff archives. They also have to be able to perform other office duties as needed And finally, they sometimes have to ready reports to furnish answers in response to specific problems.
Like many other jobs, interviewers must have exceptional integrity and be reliable.
Similar jobs with educational opportunities in Boston include:
- Correspondence Clerk. Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.
- Credit Investigator. Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
- Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Eligibility and Occupancy Interviewer. Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.
- Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
- License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
- Procurement Clerk. Compile information and records to draw up purchase orders for procurement of materials and services.
- Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.
EDUCATIONAL OPPORTUNITIES: Interviewer Training
Bunker Hill Community College - Boston, MA
Bunker Hill Community College, 250 New Rutherford Ave, Boston, MA 02129-2925. Bunker Hill Community College is a medium sized college located in Boston, Massachusetts. It is a public school with primarily 2-year programs and has 9,500 students. Bunker Hill Community College has a less than one year program in Receptionist which graduated one student in 2008.
Certified Forensic Interviewer: The objective of this certification program is to create comprehensive, universally accepted professional standards combined with an objective measure of an interviewer's knowledge of those standards.
For more information, see the Center for Interviewer Standards and Assessment Ltd. website.
LOCATION INFORMATION: Boston, Massachusetts
Boston is situated in Suffolk County, Massachusetts. It has a population of over 609,023, which has grown by 3.4% over the last ten years. The cost of living index in Boston, 136, is far greater than the national average. New single-family homes in Boston are valued at $216,200 on average, which is well below the state average. In 2008, twenty-three new homes were constructed in Boston, down from forty-eight the previous year.
The three most popular industries for women in Boston are health care, educational services, and professional, scientific, and technical services. For men, it is professional, scientific, and technical services, educational services, and accommodation and food services. The average travel time to work is about 29 minutes. More than 35.6% of Boston residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 15.3%, is higher than the state average.
The unemployment rate in Boston is 8.2%, which is less than Massachusetts's average of 8.4%.
The percentage of Boston residents that are affiliated with a religious congregation, 60.0%, is more than the national average but less than the state average. Brighton Congregational Church, Leslie Lindsay Chapel and Universalist Meeting House are some of the churches located in Boston. The largest religious groups are the Catholic Church, the Muslim Estimate and the Episcopal Church.
Boston is home to the Metropolitan Water Works Pumping Stations and the Mystic Pier 1 as well as Schoolboy Stadium and Liberty Square. Shopping centers in the area include Legion Shopping Center, Longwood Galleria Shopping Center and Neponset Circle Shopping Center. Visitors to Boston can choose from Federalist Restaurant, Eco-Logical Solutions and Omni Parker Hotel for temporary stays in the area.