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Career and Education Opportunities for Food Service Managers in Boston, Massachusetts

For those living in the Boston, Massachusetts area, there are many career and education opportunities for food service managers. Currently, 9,860 people work as food service managers in Massachusetts. This is expected to grow by 4% to about 10,250 people by 2016. This is not quite as good as the national trend for food service managers, which sees this job pool growing by about 5.3% over the next eight years. In general, food service managers plan, direct, or coordinate activities of an organization or department that serves food and beverages.

Income for food service managers is about $25 per hour or $53,700 annually on average in Massachusetts. Nationally, their income is about $22 hourly or $46,320 yearly. Compared with people working in the overall category of Services, people working as food service managers in Massachusetts earn less. They earn less than people working in the overall category of Services nationally. Food service managers work in a variety of jobs, including: food service director, liquor establishment manager, and dietary supervisor.

The Boston area is home to 151 schools of higher education, including fourteen within twenty-five miles of Boston where you can get a degree as a food service manager. Food service managers usually hold less than a high school diploma, so you can expect to spend only a short time training to become a food service manager if you already have a high school diploma.

CAREER DESCRIPTION: Food Service Manager

Food Service Manager video from the State of New Jersey Dept. of Labor and Workforce Development

In general, food service managers plan, direct, or coordinate activities of an organization or department that serves food and beverages.

Food service managers inspect work procedures and operational problems to establish ways to further optimize service or safety. They also monitor food preparation methods and garnishing and presentation of food to insure that food is prepared and presented in an acceptable manner. Equally important, food service managers have to establish standards for personnel performance and customer service. They are often called upon to investigate and resolve complaints regarding food quality or accommodations. They are expected to monitor adherence to health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Finally, food service managers keep records required by government agencies regarding sanitation, and food subsidies when appropriate.

Every day, food service managers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they evaluate problems as they arise.

It is important for food service managers to record the number and cost of items sold to establish which items may be unpopular or less profitable. They are often called upon to test cooked food by tasting and smelling it to insure palatability and flavor conformity. They also formulate menus and food utilization on the basis of anticipated number of guests and costs. They are sometimes expected to assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs. Somewhat less frequently, food service managers are also expected to direct assignments of cooking personnel to insure economical use of food and timely preparation.

Food service managers sometimes are asked to develop specialty dishes and design recipes to be used in dining facilities. They also have to be able to take dining reservations And finally, they sometimes have to greet guests, escort them to their seats, and present them with menus and wine lists.

Like many other jobs, food service managers must have exceptional integrity and be reliable.

Similar jobs with educational opportunities in Boston include:

  • Academic Director. Plan, direct, or coordinate research, instructional, student administration and services, and other educational activities at postsecondary institutions, including universities, and junior and community colleges.
  • Chief Executive Officer. Determine and formulate policies and provide the overall direction of companies or private and public sector organizations within the guidelines set up by a board of directors or similar governing body. Plan, direct, or coordinate operational activities at the highest level of management with the help of subordinate executives and staff managers.
  • Funeral Director. Perform various tasks to arrange and direct funeral services, such as coordinating transportation of body to mortuary for embalming, interviewing family or other authorized person to arrange details, selecting pallbearers, procuring official for religious rites, and providing transportation for mourners.
  • Healthcare Manager. Plan, direct, or coordinate medicine and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.
  • Hotel or Motel Manager. Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
  • Sales Manager. Direct the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
  • Social Service Coordinator. Plan, organize, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

EDUCATIONAL OPPORTUNITIES: Food Service Manager Training

Northern Essex Community College - Haverhill, MA

Northern Essex Community College, 100 Elliott Street, Haverhill, MA 01830-2399. Northern Essex Community College is a medium sized college located in Haverhill, Massachusetts. It is a public school with primarily 2-year programs and has 7,020 students. Northern Essex Community College has a less than one year and an associate's degree program in Hotel/Motel Administration/Management which graduated three and seven students respectively in 2008.

Endicott College - Beverly, MA

Endicott College, 376 Hale St, Beverly, MA 01915. Endicott College is a small college located in Beverly, Massachusetts. It is a private not-for-profit school with primarily 4-year or above programs. It has 3,988 students and an admission rate of 48%. Endicott College has a bachelor's degree program in Hospitality Administration/Management which graduated twenty-six students in 2008.

Mount Ida College - Newton, MA

Mount Ida College, 777 Dedham Street, Newton, MA 02459. Mount Ida College is a small college located in Newton, Massachusetts. It is a private not-for-profit school with primarily 4-year or above programs. It has 1,460 students and an admission rate of 70%. Mount Ida College has an associate's degree and a bachelor's degree program in Hotel/Motel Administration/Management which graduated zero and five students respectively in 2008.

Nashua Community College - Nashua, NH

Nashua Community College, 505 Amherst St, Nashua, NH 03063-1026. Nashua Community College is a small college located in Nashua, New Hampshire. It is a public school with primarily 2-year programs and has 1,925 students. Nashua Community College has an associate's degree program in Restaurant/Food Services Management which graduated one student in 2008.

Massasoit Community College - Brockton, MA

Massasoit Community College, One Massasoit Boulevard, Brockton, MA 02302-3996. Massasoit Community College is a medium sized college located in Brockton, Massachusetts. It is a public school with primarily 2-year programs and has 7,394 students. Massasoit Community College has an associate's degree program in Hospitality Administration/Management which graduated four students in 2008.

Middlesex Community College - Bedford, MA

Middlesex Community College, Springs Rd, Bedford, MA 01730-9124. Middlesex Community College is a medium sized college located in Bedford, Massachusetts. It is a public school with primarily 2-year programs and has 8,511 students. Middlesex Community College has a less than one year and an associate's degree program in Hotel/Motel Administration/Management which graduated one and ten students respectively in 2008.

Quinsigamond Community College - Worcester, MA

Quinsigamond Community College, 670 West Boylston Street, Worcester, MA 01606-2092. Quinsigamond Community College is a medium sized college located in Worcester, Massachusetts. It is a public school with primarily 2-year programs and has 7,227 students. Quinsigamond Community College has a one to two year and an associate's degree program in Hotel/Motel Administration/Management which graduated four and five students respectively in 2008.

Roxbury Community College - Roxbury Crossing, MA

Roxbury Community College, 1234 Columbus Ave, Roxbury Crossing, MA 02120-3400. Roxbury Community College is a small college located in Roxbury Crossing, Massachusetts. It is a public school with primarily 2-year programs and has 2,561 students. Roxbury Community College has an associate's degree program in Hospitality Administration/Management.

North Shore Community College - Danvers, MA

North Shore Community College, 1 Ferncroft Rd, Danvers, MA 01923-0840. North Shore Community College is a medium sized college located in Danvers, Massachusetts. It is a public school with primarily 2-year programs and has 7,223 students. North Shore Community College has an associate's degree program in Hotel/Motel Administration/Management which graduated two students in 2008.

Newbury College-Brookline - Brookline, MA

Newbury College-Brookline, 129 Fisher Ave, Brookline, MA 02445. Newbury College-Brookline is a small college located in Brookline, Massachusetts. It is a private not-for-profit school with primarily 4-year or above programs and has 1,042 students. Newbury College-Brookline has 4 areas of study related to Food Service Manager. They are:

  • Restaurant, Culinary, and Catering Management/Manager, bachelor's degree which graduated 19 students in 2008.
  • Hospitality Administration/Management, bachelor's degree which graduated 24 students in 2008.
  • Hotel/Motel Administration/Management, less than one year and associate's degree which graduated one and one students respectively in 2008.
  • Restaurant/Food Services Management, associate's degree.

Massachusetts Bay Community College - Wellesley Hills, MA

Massachusetts Bay Community College, 50 Oakland St, Wellesley Hills, MA 02481-5399. Massachusetts Bay Community College is a medium sized college located in Wellesley Hills, Massachusetts. It is a public school with primarily 2-year programs and has 4,975 students. Massachusetts Bay Community College has a less than one year and an associate's degree program in Hospitality Administration/Management.

Bunker Hill Community College - Boston, MA

Bunker Hill Community College, 250 New Rutherford Ave, Boston, MA 02129-2925. Bunker Hill Community College is a medium sized college located in Boston, Massachusetts. It is a public school with primarily 2-year programs and has 9,500 students. Bunker Hill Community College has an associate's degree program in Hospitality Administration/Management which graduated eleven students in 2008.

Boston University - Boston, MA

Boston University, One Silber Way, Boston, MA 02215. Boston University is a large university located in Boston, Massachusetts. It is a private not-for-profit school with primarily 4-year or above programs. It has 31,669 students and an admission rate of 59%. Boston University has a bachelor's degree program in Hospitality Administration/Management which graduated 138 students in 2008.

Northeastern University - Boston, MA

Northeastern University, 360 Huntington Ave, Boston, MA 02115-5000. Northeastern University is a large university located in Boston, Massachusetts. It is a private not-for-profit school with primarily 4-year or above programs. It has 25,368 students and an admission rate of 35%. Northeastern University has an associate's degree program in Hotel/Motel Administration/Management.

CERTIFICATIONS

Certified Correctional Foodservice Professional: A key purpose of the Certified Correctional Foodservice Professional certification is to develop the highest standards in.

For more information, see the American Correctional Food Service Association website.

Manager of Quality/Organizational Excellence: The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives’ everywhere from small businesses to multinational corporations’ that can have regional or global focus in a variety of service and industrial settings.

For more information, see the American Society for Quality website.

Business and Employer Services - Professional Certification: Professional certification exam for Business and Employer Services in workforce development.

For more information, see the Dynamic Works Institute website.

Certified Manager: Certified Manager certification is valued for the credibility and recognition it brings to managers and the organizations for which they work.

For more information, see the Institute of Certified Professional Managers website.

Quality Coffee Certification Program: The purpose of QCCP is to provide operators with sales tools and knowledge that will help them begin or enhance their own quality coffee program for their customers.

For more information, see the National Automatic Merchandising Association website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Program Management Professional: Project Management Institute's newest credential is specifically developed to acknowledge the qualifications of the professional who leads the coordinated management of multiple projects and ensures the ultimate success of a program.

For more information, see the Project Management Institute website.

LOCATION INFORMATION: Boston, Massachusetts

Boston, Massachusetts
Boston, Massachusetts photo by Ahonc

Boston is situated in Suffolk County, Massachusetts. It has a population of over 609,023, which has grown by 3.4% over the last ten years. The cost of living index in Boston, 136, is far greater than the national average. New single-family homes in Boston are valued at $216,200 on average, which is well below the state average. In 2008, twenty-three new homes were constructed in Boston, down from forty-eight the previous year.

The three most popular industries for women in Boston are health care, educational services, and professional, scientific, and technical services. For men, it is professional, scientific, and technical services, educational services, and accommodation and food services. The average travel time to work is about 29 minutes. More than 35.6% of Boston residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 15.3%, is higher than the state average.

The unemployment rate in Boston is 8.2%, which is less than Massachusetts's average of 8.4%.

The percentage of Boston residents that are affiliated with a religious congregation, 60.0%, is more than the national average but less than the state average. Brighton Congregational Church, Leslie Lindsay Chapel and Universalist Meeting House are some of the churches located in Boston. The largest religious groups are the Catholic Church, the Muslim Estimate and the Episcopal Church.

Boston is home to the Metropolitan Water Works Pumping Stations and the Mystic Pier 1 as well as Schoolboy Stadium and Liberty Square. Shopping centers in the area include Legion Shopping Center, Longwood Galleria Shopping Center and Neponset Circle Shopping Center. Visitors to Boston can choose from Federalist Restaurant, Eco-Logical Solutions and Omni Parker Hotel for temporary stays in the area.