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Career and Education Opportunities for Retail Sales Managers in Baltimore, Maryland

Baltimore, Maryland provides a wide variety of opportunities, both career and educational, for retail sales managers. There are currently 36,920 jobs for retail sales managers in Maryland and this is projected to grow 5% to about 38,840 jobs by 2016. This is not quite as good as the national trend for retail sales managers, which sees this job pool growing by about 5.2% over the next eight years. In general, retail sales managers directly supervise sales workers in a retail establishment or department.

Retail sales managers earn approximately $18 per hour or $38,760 per year on average in Maryland. Nationally they average about $16 hourly or $35,310 per year. Earnings for retail sales managers are not quite as good as earnings in the general category of Sales and Clerical in Maryland and not quite as good as general Sales and Clerical category earnings nationally.

The Baltimore area is home to 102 schools of higher education, including thirteen within twenty-five miles of Baltimore where you can get a degree as a retail sales manager. Given that the most common education level for retail sales managers is a high school diploma or GED, it will take only a short time to learn to be a retail sales manager if you already have a high school diploma.

CAREER DESCRIPTION: Retail Sales Manager

Retail Sales Manager video from the State of New Jersey Dept. of Labor and Workforce Development

In general, retail sales managers directly supervise sales workers in a retail establishment or department. They also duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.

Retail sales managers assign employees to specific duties. They also examine product to insure that it is correctly priced and displayed and that it functions as advertised. Equally important, retail sales managers have to furnish customer service by greeting and assisting clients, and responding to customer inquiries and complaints. They are often called upon to direct and supervise employees working on sales, inventory-taking, reconciling cash receipts, or in performing services for clients. They are expected to instruct staff on how to handle difficult and complicated sales. Finally, retail sales managers monitor sales efforts to insure that clients receive satisfactory service and quality goods.

Every day, retail sales managers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they write clearly and communicate well.

It is important for retail sales managers to formulate and make ready work schedules and keep records of employees' work schedules and time cards. They are often called upon to establish and implement policies, goals and processes for their department. They also inventory stock and reorder when inventory drops to a specified level. They are sometimes expected to hire and evaluate personnel in sales or marketing establishments, promoting or firing staff when appropriate. Somewhat less frequently, retail sales managers are also expected to direct and supervise employees working on sales, inventory-taking, reconciling cash receipts, or in performing services for clients.

Retail sales managers sometimes are asked to examine products purchased for resale or received for storage to gauge the state of each product or item. and enforce safety and security rules. And finally, they sometimes have to establish credit policies and operating procedures.

Like many other jobs, retail sales managers must have strong self control in the face of challenging situations and be reliable.

Similar jobs with educational opportunities in Baltimore include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
  • Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
  • Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
  • Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Technical Service Representative. Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
  • Telemarketer. Solicit orders for goods or services over the telephone.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Retail Sales Manager Training

Howard University - Washington, DC

Howard University, 2400 Sixth St NW, Washington, DC 20059-0001. Howard University is a large university located in Washington, District of Columbia. It is a private not-for-profit school with primarily 4-year or above programs. It has 10,696 students and an admission rate of 49%. Howard University has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated thirty-nine students in 2008.

Johns Hopkins University - Baltimore, MD

Johns Hopkins University, 3400 N Charles St, Mason Hall, Baltimore, MD 21218-2688. Johns Hopkins University is a large university located in Baltimore, Maryland. It is a private not-for-profit school with primarily 4-year or above programs. It has 20,049 students and an admission rate of 26%. Johns Hopkins University has a postbaccalaureate certificate program in E-Commerce/Electronic Commerce.

ITT Technical Institute-Owings Mills - Owings Mills, MD

ITT Technical Institute-Owings Mills, 11301 Red Run Blvd, Owings Mills, MD 21117. ITT Technical Institute-Owings Mills is a small school located in Owings Mills, Maryland. It is a private for-profit school with primarily 4-year or above programs. It has 1,121 students and an admission rate of 54%. ITT Technical Institute-Owings Mills has a bachelor's degree program in E-Commerce/Electronic Commerce.

University of Maryland-Baltimore County - Baltimore, MD

University of Maryland-Baltimore County, 1000 Hilltop Circle, Baltimore, MD 21250. University of Maryland-Baltimore County is a large university located in Baltimore, Maryland. It is a public school with primarily 4-year or above programs. It has 12,268 students and an admission rate of 72%. University of Maryland-Baltimore County has 2 areas of study related to Retail Sales Manager. They are:

  • E-Commerce/Electronic Commerce, postbaccalaureate certificate.
  • Business, Management, Marketing, & Related Support Services, Other Specialties, postbaccalaureate certificate.

University of the District of Columbia - Washington, DC

University of the District of Columbia, 4200 Connecticut Ave NW, Washington, DC 20008. University of the District of Columbia is a medium sized university located in Washington, District of Columbia. It is a public school with primarily 4-year or above programs and has 5,339 students. University of the District of Columbia has an associate's degree and a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.

Marymount University - Arlington, VA

Marymount University, 2807 N Glebe Rd, Arlington, VA 22207-4299. Marymount University is a small university located in Arlington, Virginia. It is a private not-for-profit school with primarily 4-year or above programs. It has 3,541 students and an admission rate of 84%. Marymount University has 2 areas of study related to Retail Sales Manager. They are:

  • E-Commerce/Electronic Commerce, master's degree which graduated 3 students in 2008.
  • Business, Management, Marketing, & Related Support Services, Other Specialties, postbaccalaureate certificate which graduated 2 students in 2008.

Anne Arundel Community College - Arnold, MD

Anne Arundel Community College, 101 College Pky, Arnold, MD 21012-1895. Anne Arundel Community College is a large college located in Arnold, Maryland. It is a public school with primarily 2-year programs and has 15,149 students. Anne Arundel Community College has a one to two year program in Retailing and Retail Operations.

George Washington University - Washington, DC

George Washington University, 2121 I Street, NW, Washington, DC 20052. George Washington University is a large university located in Washington, District of Columbia. It is a private not-for-profit school with primarily 4-year or above programs. It has 25,027 students and an admission rate of 37%. George Washington University has a post-master's certificate and a doctor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated one and five students respectively in 2008.

The Community College of Baltimore County - Baltimore, MD

The Community College of Baltimore County, 7201 Rossville Blvd., Baltimore, MD 21237. The Community College of Baltimore County is a large college located in Baltimore, Maryland. It is a public school with primarily 2-year programs and has 20,673 students. The Community College of Baltimore County has a one to two year program in Special Products Marketing Operations which graduated one student in 2008.

University of Baltimore - Baltimore, MD

University of Baltimore, Charles at Mount Royal, Baltimore, MD 21201-208. University of Baltimore is a medium sized university located in Baltimore, Maryland. It is a public school with primarily 4-year or above programs. It has 5,844 students and an admission rate of 50%. University of Baltimore has a postbaccalaureate certificate program in Business, Management, Marketing, & Related Support Services, Other Specialties.

University of Maryland-University College - Adelphi, MD

University of Maryland-University College, 3501 University Blvd East, Adelphi, MD 20783-8010. University of Maryland-University College is a large university located in Adelphi, Maryland. It is a public school with primarily 4-year or above programs and has 34,130 students. University of Maryland-University College has two to four year, postbaccalaureate certificate, and master's degree programs in E-Commerce/Electronic Commerce which graduated one, five, and twenty-nine students respectively in 2008.

Morgan State University - Baltimore, MD

Morgan State University, 1700 East Cold Spring Lane, Baltimore, MD 21251-0001. Morgan State University is a medium sized university located in Baltimore, Maryland. It is a public school with primarily 4-year or above programs. It has 7,554 students and an admission rate of 34%. Morgan State University has a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated four students in 2008.

Goucher College - Baltimore, MD

Goucher College, 1021 Dulaney Valley Rd, Baltimore, MD 21204-2794. Goucher College is a small college located in Baltimore, Maryland. It is a private not-for-profit school with primarily 4-year or above programs. It has 2,321 students and an admission rate of 66%. Goucher College has a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated twelve students in 2008.

CERTIFICATIONS

Certified Collegiate Retailer: Every journey has a destination-make yours the Certified Collegiate Retailer (CCR) designation.

For more information, see the National Association of College Bookstores website.

Certified Professional SalesPerson: Whether you're an experienced sales professional looking to take your career to the next level, or new to sales and looking to accelerate your learning curve and income, becoming a NASP Certified Professional SalesPerson (CPSP) will help you get there.

For more information, see the National Association of Sales Professionals website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Baltimore, Maryland

Baltimore, Maryland
Baltimore, Maryland photo by Nfutvol

Baltimore is located in Baltimore City County, Maryland. It has a population of over 636,919, which has shrunk by 2.2% in the past ten years. The cost of living index in Baltimore, 96, is near the national average. New single-family homes in Baltimore cost $139,700 on average, which is well below the state average. In 2008, one hundred fifty-three new homes were built in Baltimore, down from two hundred four the previous year.

The top three industries for women in Baltimore are health care, educational services, and public administration. For men, it is construction, educational services, and public administration. The average travel time to work is about 31 minutes. More than 19.1% of Baltimore residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 8.7%, is lower than the state average.

The unemployment rate in Baltimore is 10.8%, which is greater than Maryland's average of 7.2%.

A W Wilson Memorial United Methodist Church, Abbott Memorial Presbyterian Church and Rogers Avenue Synagogue are all churches located in Baltimore.

Baltimore is home to the Governors Yacht Club and the Oriole Park at Camden Yards as well as Venable Park and Eutaw-Madison Apartment House Historic District. Shopping centers in the area include Alameda Shopping Center, Village Square of Cross Keys Shopping Center and Waverly Tower Shopping Center. Visitors to Baltimore can choose from Four Seasons Complete Camper Care Center, Knights Inn and Hilton & Towers for temporary stays in the area.