Career and Education Opportunities for Technical Service Representatives in Louisville, Kentucky
Technical service representative career and educational opportunities abound in Louisville, Kentucky. There are currently 4,740 working technical service representatives in Kentucky; this should grow by 9% to 5,180 working technical service representatives in the state by 2016. This is not quite as good as the nation as a whole, where employment opportunities for technical service representatives are expected to grow by about 9.7%. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
A person working as a technical service representative can expect to earn about $36 hourly or $75,680 annually on average in Kentucky and about $33 hourly or $70,200 yearly on average in the U.S. as a whole. Incomes for technical service representatives are better than in the overall category of Sales and Clerical in Kentucky, and better than the overall Sales and Clerical category nationally.
The Louisville area is home to thirty schools of higher education, including one within twenty-five miles of Louisville where you can get a degree as a technical service representative. Given that the most common education level for technical service representatives is a Bachelor's degree, it will take about four years to learn to be a technical service representative if you already have a high school diploma.
CAREER DESCRIPTION: Technical Service Representative
In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.
Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.
It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.
Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.
Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.
Similar jobs with educational opportunities in Louisville include:
- Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training
Spencerian College - Louisville, KY
Spencerian College, 4627 Dixie Hwy, Louisville, KY 40216. Spencerian College is a small college located in Louisville, Kentucky. It is a private for-profit school with primarily 2-year programs and has 1,250 students. Spencerian College has a less than one year and an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated one and one students respectively in 2008.
Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.
For more information, see the ETA International website.
Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.
For more information, see the Institute of Packaging Professionals website.
Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.
For more information, see the Manufacturers Representatives Educational Research Foundation website.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.
For more information, see the Sales & Marketing Executives International website.
LOCATION INFORMATION: Louisville, Kentucky
Louisville is located in Jefferson County, Kentucky. It has a population of over 261,624. The cost of living index in Louisville, 84, is well below the national average. New single-family homes in Louisville are priced at $74,300 on average, which is far less than the state average. In 2002, one hundred forty-six new homes were built in Louisville, down from two hundred seventy-seven the previous year.
The three most popular industries for women in Louisville are health care, educational services, and accommodation and food services. For men, it is construction, accommodation and food services, and professional, scientific, and technical services. The average travel time to work is about 20 minutes. More than 21.3% of Louisville residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 8.7%, is higher than the state average.
About 21.6% of Louisville's residents are below the poverty line, which is worse than the state average.
The percentage of Louisville residents that are affiliated with a religious congregation, 54.6%, is more than the national average but less than the state average. Audubon Church, Expressway Church and Southern Baptist Seminary are some of the churches located in Louisville. The most prominent religious groups are the Catholic Church, the Southern Baptist Convention and the United Methodist Church.
Louisville is home to the Oak Saint Yards and the Brooklawn Childrens Home as well as Central Park and Taylor Memorial Park. Visitors to Louisville can choose from The Galt House, Seelbach Hilton and Best Western Airport East for temporary stays in the area.