Career and Education Opportunities for Technical Service Representatives in Overland Park, Kansas
For those living in the Overland Park, Kansas area, there are many career and education opportunities for technical service representatives. The national trend for technical service representatives sees this job pool growing by about 9.7% over the next eight years. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
A person working as a technical service representative can expect to earn about $31 per hour or $64,940 per year on average in Kansas and about $33 per hour or $70,200 per year on average in the U.S. as a whole. Technical service representatives earn more than people working in the category of Sales and Clerical generally in Kansas and more than people in the Sales and Clerical category nationally.
The Overland Park area is home to sixty-one schools of higher education, including two within twenty-five miles of Overland Park where you can get a degree as a technical service representative. Given that the most common education level for technical service representatives is a Bachelor's degree, you can expect to spend about four years training to become a technical service representative if you already have a high school diploma.
CAREER DESCRIPTION: Technical Service Representative
In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.
Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.
It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.
Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.
Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.
Similar jobs with educational opportunities in Overland Park include:
- Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
- Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
- Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
- Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Telemarketer. Solicit orders for goods or services over the telephone.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training
Park University - Parkville, MO
Park University, 8700 NW River Park Dr, Parkville, MO 64152-3795. Park University is a large university located in Parkville, Missouri. It is a private not-for-profit school with primarily 4-year or above programs. It has 12,457 students and an admission rate of 78%. Park University has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated one student in 2008.
Johnson County Community College - Overland Park, KS
Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210-1299. Johnson County Community College is a large college located in Overland Park, Kansas. It is a public school with primarily 2-year programs and has 19,062 students. Johnson County Community College has a less than one year and a one to two year program in Selling Skills and Sales Operations which graduated zero and one students respectively in 2008.
Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.
For more information, see the ETA International website.
Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.
For more information, see the Institute of Packaging Professionals website.
Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.
For more information, see the Manufacturers Representatives Educational Research Foundation website.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.
For more information, see the Sales & Marketing Executives International website.
LOCATION INFORMATION: Overland Park, Kansas
Overland Park is located in Johnson County, Kansas. It has a population of over 171,231, which has grown by 14.9% over the last ten years. The cost of living index in Overland Park, 82, is well below the national average. New single-family homes in Overland Park are valued at $408,400 on average, which is far greater than the state average. In 2008, one hundred sixty-four new homes were constructed in Overland Park, down from three hundred fifty-four the previous year.
The three most popular industries for women in Overland Park are health care, educational services, and professional, scientific, and technical services. For men, it is professional, scientific, and technical services, finance and insurance, and broadcasting and telecommunications. The average commute to work is about 20 minutes. More than 52.1% of Overland Park residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 17.3%, is higher than the state average.
The unemployment rate in Overland Park is 6.7%, which is greater than Kansas's average of 6.3%.
The percentage of Overland Park residents that are affiliated with a religious congregation, 50.8%, is more than both the national and state average. Christ Church, Adventist Church and Atonement Church are among the churches located in Overland Park. The most prominent religious groups are the Catholic Church, the United Methodist Church and the Presbyterian Church (USA).
Overland Park is home to the Windmill Square and the Westbrook Country Club. Shopping centers in the area include Cherokee Hills Shopping Center, Cherokee South Shopping Center and Trail West Shopping Center. Visitors to Overland Park can choose from Hampton Inn Overland Park- KS, Holiday Inn Hotel and Suites and Pear Tree Inn by Drury for temporary stays in the area.