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Career and Education Opportunities for Front Desk Managers in Overland Park, Kansas

Front desk managers can find both educational opportunities and jobs in the Overland Park, Kansas area. The national trend for front desk managers sees this job pool growing by about 13.7% over the next eight years. Front desk managers generally accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

A person working as a front desk manager can expect to earn about $8 per hour or $17,680 per year on average in Kansas and about $9 hourly or $19,480 annually on average in the U.S. as a whole. Compared with people working in the overall category of Clerical, people working as front desk managers in Kansas earn less. They earn less than people working in the overall category of Clerical nationally.

There is one school within twenty-five miles of Overland Park where you can study to be a front desk manager, among sixty-one schools of higher education total in the Overland Park area. Front desk managers usually hold a high school diploma or GED, so you can expect to spend only a short time training to become a front desk manager if you already have a high school diploma.

CAREER DESCRIPTION: Front Desk Manager

Front Desk Manager video from the State of New Jersey Dept. of Labor and Workforce Development

In general, front desk managers accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Front desk managers greet and assign rooms to guests of hotels or motels. They also verify customers' credit, and establish how the customer will pay for the accommodation. Equally important, front desk managers have to answer inquiries pertaining to hotel services and travel directions, or make recommendations regarding shopping or entertainment. They are often called upon to keep archives of room availability and guests' accounts, manually or using computers. They are expected to record guest comments or complaints, referring customers to managers as needed. Finally, front desk managers clean and maintain lobby and common areas.

Every day, front desk managers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for front desk managers to arrange tours or restaurant reservations for customers. They are often called upon to perform bookkeeping efforts. They also deposit guests' valuables in hotel safes or safe-deposit boxes. They are sometimes expected to issue room keys and escort instructions to bellhops. Somewhat less frequently, front desk managers are also expected to advise housekeeping staff when rooms have been vacated and are ready for cleaning.

They also have to be able to inspect accounts and charges with guests during the check out process and transmit and receive messages, using telephones or telephone switchboards. And finally, they sometimes have to compute bills and make change for guests.

Like many other jobs, front desk managers must have a strong concern for others and be reliable.

Similar jobs with educational opportunities in Overland Park include:

  • Broker Assistant. Perform clerical duties involving the purchase or sale of securities. Duties include writing orders for stock purchases and sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, tracking stock price fluctuations, computing equity, and keeping records of daily transactions and holdings.
  • Correspondence Clerk. Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.
  • Courtroom Clerk. Perform clerical duties in court of law; prepare docket of cases to be called; secure information for judges; and contact witnesses, attorneys, and litigants to obtain information for court.
  • Dispatcher. Schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
  • File Clerk. File correspondence, cards, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
  • Insurance Claims Processor. Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Municipal Clerk. Draft agendas and bylaws for town or city council; record minutes of council meetings; answer official correspondence; keep fiscal records and accounts; and prepare reports on civic needs.
  • Office Clerk. Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
  • Order Clerk. Receive and process incoming orders for materials, merchandise, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, and delays; preparing contracts; and handling complaints.
  • Payroll Bookkeeper. Compile and post employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions. May prepare paychecks.
  • Procurement Clerk. Compile information and records to draw up purchase orders for procurement of materials and services.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
  • Statistical Clerk. Compile and compute data according to statistical formulas for use in statistical studies. May perform actuarial computations and compile charts and graphs for use by actuaries. Includes actuarial clerks.
  • Store Clerk. Receive, store, and issue sales floor merchandise. Stock shelves, racks, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.
  • Weighter. Weigh, measure, and check materials, supplies, and equipment for the purpose of keeping relevant records. Duties are primarily clerical by nature.

EDUCATIONAL OPPORTUNITIES: Front Desk Manager Training

Johnson County Community College - Overland Park, KS

Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210-1299. Johnson County Community College is a large college located in Overland Park, Kansas. It is a public school with primarily 2-year programs and has 19,062 students. Johnson County Community College has a less than one year and a one to two year program in Selling Skills and Sales Operations which graduated zero and one students respectively in 2008.

CERTIFICATIONS

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Overland Park, Kansas

Overland Park, Kansas
Overland Park, Kansas photo by Americasroof

Overland Park is located in Johnson County, Kansas. It has a population of over 171,231, which has grown by 14.9% over the last ten years. The cost of living index in Overland Park, 82, is well below the national average. New single-family homes in Overland Park are valued at $408,400 on average, which is far greater than the state average. In 2008, one hundred sixty-four new homes were constructed in Overland Park, down from three hundred fifty-four the previous year.

The three most popular industries for women in Overland Park are health care, educational services, and professional, scientific, and technical services. For men, it is professional, scientific, and technical services, finance and insurance, and broadcasting and telecommunications. The average commute to work is about 20 minutes. More than 52.1% of Overland Park residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 17.3%, is higher than the state average.

The unemployment rate in Overland Park is 6.7%, which is greater than Kansas's average of 6.3%.

The percentage of Overland Park residents that are affiliated with a religious congregation, 50.8%, is more than both the national and state average. Christ Church, Adventist Church and Atonement Church are among the churches located in Overland Park. The most prominent religious groups are the Catholic Church, the United Methodist Church and the Presbyterian Church (USA).

Overland Park is home to the Windmill Square and the Westbrook Country Club. Shopping centers in the area include Cherokee Hills Shopping Center, Cherokee South Shopping Center and Trail West Shopping Center. Visitors to Overland Park can choose from Hampton Inn Overland Park- KS, Holiday Inn Hotel and Suites and Pear Tree Inn by Drury for temporary stays in the area.