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Career and Education Opportunities for Technical Service Representatives in Des Moines, Iowa

There is a wide variety of career and education opportunities for technical service representatives in the Des Moines, Iowa area. There are currently 5,040 jobs for technical service representatives in Iowa and this is projected to grow by 9% to about 5,520 jobs by 2016. This is not quite as good as the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. Technical service representatives generally sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

The income of a technical service representative is about $31 hourly or $65,120 yearly on average in Iowa. In the U.S. as a whole, their income is about $33 per hour or $70,200 yearly on average. Technical service representatives earn more than people working in the category of Sales and Clerical generally in Iowa and more than people in the Sales and Clerical category nationally.

The Des Moines area is home to fifteen schools of higher education, including one within twenty-five miles of Des Moines where you can get a degree as a technical service representative. The most common level of education for technical service representatives is a Bachelor's degree. You can expect to spend about four years studying to be a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Des Moines include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Drake University - Des Moines, IA

Drake University, 2507 University Avenue, Des Moines, IA 50311-4505. Drake University is a medium sized university located in Des Moines, Iowa. It is a private not-for-profit school with primarily 4-year or above programs. It has 4,753 students and an admission rate of 69%. Drake University has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated four students in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LOCATION INFORMATION: Des Moines, Iowa

Des Moines, Iowa
Des Moines, Iowa photo by BinaryBoyXP

Des Moines is located in Polk County, Iowa. It has a population of over 197,052, which has shrunk by 0.8% in the past ten years. The cost of living index in Des Moines, 79, is well below the national average. New single-family homes in Des Moines cost $175,000 on average, which is below the state average. In 2008, one hundred sixty-five new homes were built in Des Moines, down from three hundred nine the previous year.

The top three industries for women in Des Moines are finance and insurance, health care, and educational services. For men, it is construction, finance and insurance, and accommodation and food services. The average travel time to work is about 18 minutes. More than 21.8% of Des Moines residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 6.5%, is lower than the state average.

The unemployment rate in Des Moines is 7.1%, which is greater than Iowa's average of 6.1%.

The percentage of Des Moines residents that are affiliated with a religious congregation, 48.2%, is less than both the national and state average. Epworth United Methodist Church, Union Park Baptist Church and Seventh Day Adventist Church are all churches located in Des Moines. The most prominent religious groups are the Catholic Church, the Evangelical Lutheran Church in America and the United Methodist Church.

Des Moines is home to the Activities Center and the Blank Park Zoo as well as M L King Park and Des Moines Botanical Garden. Shopping centers in the area include Merle Hay Mall, Des Moines Park Fair Mall and Southridge Mall. Visitors to Des Moines can choose from Palace Inn, Holiday Inn Express Des Moines and Casa Bella Motel for temporary stays in the area.