Career and Education Opportunities for Receptionists in Springfield, Illinois
There is a wide variety of career and education opportunities for receptionists in the Springfield, Illinois area. About 55,400 people are currently employed as receptionists in Illinois. By 2016, this is expected to grow by 21% to about 66,890 people employed. This is better than the national trend for receptionists, which sees this job pool growing by about 15.2% over the next eight years. In general, receptionists answer inquiries and obtain information for general public, customers, and other interested parties.
Receptionists earn about $12 per hour or $25,580 annually on average in Illinois and about $11 per hour or $24,550 per year on average nationally. Earnings for receptionists are not quite as good as earnings in the general category of Clerical in Illinois and not quite as good as general Clerical category earnings nationally.
The Springfield area is home to nine schools of higher education, including one within twenty-five miles of Springfield where you can get a degree as a receptionist. Receptionists usually hold a high school diploma or GED, so you can expect to spend only a short time training to become a receptionist if you already have a high school diploma.
CAREER DESCRIPTION: Receptionist
In general, receptionists answer inquiries and obtain information for general public, customers, and other interested parties. They also provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
Receptionists operate telephone switchboard to respond to, screen and forward calls, providing data, taking messages and scheduling appointments. They also greet persons entering establishment, decide on nature and purpose of visit, and direct or escort them to specific destinations. Equally important, receptionists have to file and maintain archives. They are often called upon to collect, sort, distribute and ready mail, messages and courier deliveries. They are expected to furnish data related to establishment such as location of departments or offices, employees within the organization, or services provided. Finally, receptionists transmit data or documents to customers, using computers, mail, or fax machines.
Every day, receptionists are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.
It is important for receptionists to perform administrative support tasks such as proofreading, transcribing handwritten data, and operating calculators or computers to coordinate with pay archives, invoices, balance sheets and other documents. They are often called upon to hear and resolve complaints from customers and public. They also receive payment and record receipts for services. They are sometimes expected to perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area. Somewhat less frequently, receptionists are also expected to conduct tours or deliver talks describing features of public facility such as a historic site or national park.
Receptionists sometimes are asked to take orders for products or materials and send them to the proper departments to be filled. and calculate and quote rates for tours or other products and services. And finally, they sometimes have to greet persons entering establishment, decide on nature and purpose of visit, and direct or escort them to specific destinations.
Like many other jobs, receptionists must believe in cooperation and coordination and be reliable.
Similar jobs with educational opportunities in Springfield include:
- Correspondence Clerk. Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.
- Courtroom Clerk. Perform clerical duties in court of law; prepare docket of cases to be called; secure information for judges; and contact witnesses, attorneys, and litigants to obtain information for court.
- File Clerk. File correspondence, cards, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
- Insurance Claims Processor. Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
- Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
- License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
- Municipal Clerk. Draft agendas and bylaws for town or city council; record minutes of council meetings; answer official correspondence; keep fiscal records and accounts; and prepare reports on civic needs.
- Office Clerk. Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
- Order Clerk. Receive and process incoming orders for materials, merchandise, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, and delays; preparing contracts; and handling complaints.
- Procurement Clerk. Compile information and records to draw up purchase orders for procurement of materials and services.
- Secretary. Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
- Weighter. Weigh, measure, and check materials, supplies, and equipment for the purpose of keeping relevant records. Duties are primarily clerical by nature.
EDUCATIONAL OPPORTUNITIES: Receptionist Training
Lincoln Land Community College - Springfield, IL
Lincoln Land Community College, 5250 Shepherd Rd, Springfield, IL 62794-9256. Lincoln Land Community College is a medium sized college located in Springfield, Illinois. It is a public school with primarily 2-year programs and has 6,659 students. Lincoln Land Community College has a less than one year program in General Office Occupations and Clerical Services which graduated seven students in 2008.
Licensing agency: Illinois Gaming Board
Address: Willard Ice Building, P.O. Box 19474, Springfield, IL 62794-9474
Phone: (312) 814-4700
Website: Illinois Gaming Board
LOCATION INFORMATION: Springfield, Illinois
Springfield is situated in Sangamon County, Illinois. It has a population of over 117,352, which has grown by 5.3% in the past ten years. The cost of living index in Springfield, 75, is far less than the national average. New single-family homes in Springfield cost $245,700 on average, which is below the state average. In 2008, ninety-seven new homes were built in Springfield, down from one hundred seventy-nine the previous year.
The three most popular industries for women in Springfield are public administration, health care, and educational services. For men, it is public administration, construction, and accommodation and food services. The average travel time to work is about 17 minutes. More than 30.6% of Springfield residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 11.6%, is higher than the state average.
The unemployment rate in Springfield is 8.5%, which is less than Illinois's average of 10.5%.
The percentage of Springfield residents that are affiliated with a religious congregation, 56.9%, is more than both the national and state average. First Presbyterian Church and Christ Episcopal Church are all churches located in Springfield. The most common religious groups are the Catholic Church, the Assemblies of God and the United Methodist Church.
Springfield is home to the Oliver P Parks Telephone Museum and the Building I as well as Jaycee Park and Fairview Park. Shopping malls in the area include Capital City Shopping Center, Fairhills Shopping Center and Chatham Square Shopping Center. Visitors to Springfield can choose from Cottage Inn, Courtyard Springfield and Drury Inn and Suites Springfield IL for temporary stays in the area.