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Career and Education Opportunities for Correspondence Clerks in Springfield, Illinois

There are many career and education opportunities for correspondence clerks in the Springfield, Illinois area. About 640 people are currently employed as correspondence clerks in Illinois. By 2016, this is expected to grow by 9% to 700 people employed. This is better than the national trend for correspondence clerks, which sees this job pool shrinking by about 13.8% over the next eight years. Correspondence clerks generally compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, or unsatisfactory services.

Correspondence clerks earn about $15 hourly or $31,360 annually on average in Illinois and about $14 per hour or $30,630 annually on average nationally. Compared with people working in the overall category of Clerical, people working as correspondence clerks in Illinois earn more. They earn more than people working in the overall category of Clerical nationally.

There are nine schools of higher education in the Springfield area, including one within twenty-five miles of Springfield where you can get a degree to start your career as a correspondence clerk. Correspondence clerks usually hold a high school diploma or GED, so you can expect to spend only a short time training to become a correspondence clerk if you already have a high school diploma.

CAREER DESCRIPTION: Correspondence Clerk

In general, correspondence clerks compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, or unsatisfactory services. They also duties may include gathering data to formulate reply and typing correspondence.

Correspondence clerks route correspondence to other departments for reply. They also read incoming correspondence to ascertain nature of writers' concerns and to establish disposition of correspondence. Equally important, correspondence clerks have to complete form letters in response to requests or problems identified by correspondence. They are often called upon to compose letters in reply to correspondence concerning such items as requests for products, damage claims, credit data requests or unsatisfactory service. They are expected to gather archives pertinent to specific problems, review them for completeness and accuracy, and attach archives to correspondence as needed. Finally, correspondence clerks type acknowledgment letters to persons sending correspondence.

Every day, correspondence clerks are expected to be able to read and understand documents and reports. They need to write clearly and communicate well.

It is important for correspondence clerks to present clear and concise explanations of governing rules and regulations. They are often called upon to insure that money collected is properly recorded and secured. They also talk with company personnel regarding feasibility of complying with writers' requests. They are sometimes expected to maintain files and control archives to show correspondence efforts. Somewhat less frequently, correspondence clerks are also expected to insure that money collected is properly recorded and secured.

Correspondence clerks sometimes are asked to process orders for goods requested in correspondence. and ready documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints. And finally, they sometimes have to type acknowledgment letters to persons sending correspondence.

Like many other jobs, correspondence clerks must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Springfield include:

  • Computer Clerk. Operate data entry device.
  • Courtroom Clerk. Perform clerical duties in court of law; prepare docket of cases to be called; secure information for judges; and contact witnesses, attorneys, and litigants to obtain information for court.
  • File Clerk. File correspondence, cards, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
  • Insurance Claims Processor. Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • Legal Secretary. Perform secretarial duties utilizing legal terminology, procedures, and documents. Prepare legal papers and correspondence, such as summonses, complaints, and subpoenas. May also assist with legal research.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Medical Secretary. Perform secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
  • Municipal Clerk. Draft agendas and bylaws for town or city council; record minutes of council meetings; answer official correspondence; keep fiscal records and accounts; and prepare reports on civic needs.
  • Office Clerk. Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
  • Order Clerk. Receive and process incoming orders for materials, merchandise, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, and delays; preparing contracts; and handling complaints.
  • Procurement Clerk. Compile information and records to draw up purchase orders for procurement of materials and services.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
  • Typist. Type letters, reports, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.
  • Weighter. Weigh, measure, and check materials, supplies, and equipment for the purpose of keeping relevant records. Duties are primarily clerical by nature.

EDUCATIONAL OPPORTUNITIES: Correspondence Clerk Training

Lincoln Land Community College - Springfield, IL

Lincoln Land Community College, 5250 Shepherd Rd, Springfield, IL 62794-9256. Lincoln Land Community College is a medium sized college located in Springfield, Illinois. It is a public school with primarily 2-year programs and has 6,659 students. Lincoln Land Community College has a less than one year program in General Office Occupations and Clerical Services which graduated seven students in 2008.

LOCATION INFORMATION: Springfield, Illinois

Springfield, Illinois
Springfield, Illinois photo by %C3%89ovart_Ca%C3%A7eir

Springfield is situated in Sangamon County, Illinois. It has a population of over 117,352, which has grown by 5.3% in the past ten years. The cost of living index in Springfield, 75, is far less than the national average. New single-family homes in Springfield cost $245,700 on average, which is below the state average. In 2008, ninety-seven new homes were built in Springfield, down from one hundred seventy-nine the previous year.

The three most popular industries for women in Springfield are public administration, health care, and educational services. For men, it is public administration, construction, and accommodation and food services. The average travel time to work is about 17 minutes. More than 30.6% of Springfield residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 11.6%, is higher than the state average.

The unemployment rate in Springfield is 8.5%, which is less than Illinois's average of 10.5%.

The percentage of Springfield residents that are affiliated with a religious congregation, 56.9%, is more than both the national and state average. First Presbyterian Church and Christ Episcopal Church are all churches located in Springfield. The most common religious groups are the Catholic Church, the Assemblies of God and the United Methodist Church.

Springfield is home to the Oliver P Parks Telephone Museum and the Building I as well as Jaycee Park and Fairview Park. Shopping malls in the area include Capital City Shopping Center, Fairhills Shopping Center and Chatham Square Shopping Center. Visitors to Springfield can choose from Cottage Inn, Courtyard Springfield and Drury Inn and Suites Springfield IL for temporary stays in the area.