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Career and Education Opportunities for Order Clerks in Rockford, Illinois

Order clerks can find both educational opportunities and jobs in the Rockford, Illinois area. Currently, 12,420 people work as order clerks in Illinois. This is expected to shrink by 30% to 8,720 people by 2016. This is not quite as good as the national trend for order clerks, which sees this job pool shrinking by about 26.1% over the next eight years. Order clerks generally receive and process incoming orders for materials, merchandise, or services such as repairs, installations, or rental of facilities.

Income for order clerks is about $13 hourly or $29,010 annually on average in Illinois. Nationally, their income is about $13 hourly or $27,990 annually. Earnings for order clerks are not quite as good as earnings in the general category of Clerical in Illinois and not quite as good as general Clerical category earnings nationally.

The Rockford area is home to twelve schools of higher education, including two within twenty-five miles of Rockford where you can get a degree as an order clerk. The most common level of education for order clerks is a high school diploma or GED. You can expect to spend only a short time studying to be an order clerk if you already have a high school diploma.


Order Clerk video from the State of New Jersey Dept. of Labor and Workforce Development

In general, order clerks receive and process incoming orders for materials, merchandise, or services such as repairs, installations, or rental of facilities. They also duties include informing customers of receipt, prices, and delays; preparing contracts; and handling complaints.

Order clerks verify customer and order data for correctness, checking it against previously obtained data as needed. They also obtain customers' names and billing data, product numbers, and specifications of items to be purchased, and enter this data on order forms. Equally important, order clerks have to inform customers by mail or telephone of order data, such as unit prices and any anticipated delays. They are often called upon to receive and respond to customer complaints. They are expected to file copies of orders received, or post orders on archives. Finally, order clerks ready invoices and contracts.

Every day, order clerks are expected to be able to see details at a very fine level of focus. They need to understand what others are saying to them even in a noisy environment. It is also important that they articulate ideas and problems.

It is important for order clerks to inspect orders for completeness in line with reporting procedures and forward incomplete orders for further processing. They are often called upon to direct specified departments or units to ready and ship orders to designated locations. They also compute total charges for products or services and shipping charges. They are sometimes expected to talk with production or common carrier personnel so as to expedite or trace shipments. Somewhat less frequently, order clerks are also expected to notify departments when supplies of specific items are low, or when orders would deplete available supplies.

Order clerks sometimes are asked to recommend type of packing or labeling needed on order. They also have to be able to inspect outgoing work for adherence to customers' specifications and ready invoices and contracts. And finally, they sometimes have to calculate and compile order-related statistics, and ready summaries for management.

Like many other jobs, order clerks must be reliable and have exceptional integrity.

Similar jobs with educational opportunities in Rockford include:

  • Broker Assistant. Perform clerical duties involving the purchase or sale of securities. Duties include writing orders for stock purchases and sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, tracking stock price fluctuations, computing equity, and keeping records of daily transactions and holdings.
  • Correspondence Clerk. Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.
  • Courtroom Clerk. Perform clerical duties in court of law; prepare docket of cases to be called; secure information for judges; and contact witnesses, attorneys, and litigants to obtain information for court.
  • File Clerk. File correspondence, cards, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Insurance Claims Processor. Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Municipal Clerk. Draft agendas and bylaws for town or city council; record minutes of council meetings; answer official correspondence; keep fiscal records and accounts; and prepare reports on civic needs.
  • Office Clerk. Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
  • Payroll Bookkeeper. Compile and post employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions. May prepare paychecks.
  • Procurement Clerk. Compile information and records to draw up purchase orders for procurement of materials and services.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
  • Statistical Clerk. Compile and compute data according to statistical formulas for use in statistical studies. May perform actuarial computations and compile charts and graphs for use by actuaries. Includes actuarial clerks.
  • Weighter. Weigh, measure, and check materials, supplies, and equipment for the purpose of keeping relevant records. Duties are primarily clerical by nature.


Highland Community College - Freeport, IL

Highland Community College, 2998 W Pearl City Rd, Freeport, IL 61032-9341. Highland Community College is a small college located in Freeport, Illinois. It is a public school with primarily 2-year programs and has 1,876 students. Highland Community College has a less than one year program in General Office Occupations and Clerical Services which graduated two students in 2008.

Kishwaukee College - Malta, IL

Kishwaukee College, 21193 Malta Rd, Malta, IL 60150-9699. Kishwaukee College is a small college located in Malta, Illinois. It is a public school with primarily 2-year programs and has 4,134 students. Kishwaukee College has a one to two year program in General Office Occupations and Clerical Services which graduated two students in 2008.


National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.


Rockford, Illinois
Rockford, Illinois photo by Kranar_drogin

Rockford is situated in Winnebago County, Illinois. It has a population of over 157,272, which has grown by 4.8% in the past ten years. The cost of living index in Rockford, 78, is well below the national average. New single-family homes in Rockford are valued at $125,600 on average, which is far less than the state average. In 2008, sixty-four new homes were built in Rockford, down from one hundred fifty-seven the previous year.

The three most popular industries for women in Rockford are health care, educational services, and accommodation and food services. For men, it is metal and metal products, construction, and machinery. The average commute to work is about 20 minutes. More than 19.8% of Rockford residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 7.1%, is lower than the state average.

The unemployment rate in Rockford is 17.6%, which is greater than Illinois's average of 10.5%.

The percentage of Rockford residents that are affiliated with a religious congregation, 50.0%, is less than both the national and state average. Abundant Life Assembly of God Church, South Park Covenant Church and Souls Harbor Church are among the churches located in Rockford. The largest religious groups are the Catholic Church, the Evangelical Lutheran Church in America and the United Methodist Church.

Rockford is home to the McPhail Hall and the Mary McGaw Hall as well as Ken-Rock Park and Jamestown Park. Shopping malls in the area include Alpine Village Shopping Center, Eleventh Street Plaza Shopping Center and Fairview Shopping Center. Visitors to Rockford can choose from Extended Stay America - Rockford East, Courtyard Rockford and Hampton Inn Rockford for temporary stays in the area.