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Career and Education Opportunities for Dispatchers in Joliet, Illinois

If you want to be a dispatcher, the Joliet, Illinois area offers many opportunities both for education and employment. There are currently 8,660 jobs for dispatchers in Illinois and this is projected to grow 3% to about 8,950 jobs by 2016. This is better than the national trend for dispatchers, which sees this job pool shrinking by about 2.6% over the next eight years. In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business.

Dispatchers earn approximately $17 hourly or $36,890 yearly on average in Illinois. Nationally they average about $16 hourly or $33,850 yearly. Earnings for dispatchers are better than earnings in the general category of Dispatching and Logistics in Illinois and better than general Dispatching and Logistics category earnings nationally.

There are 132 schools of higher education in the Joliet area, including two within twenty-five miles of Joliet where you can get a degree to start your career as a dispatcher. The most common level of education for dispatchers is a high school diploma or GED. You can expect to spend only a short time studying to be a dispatcher if you already have a high school diploma.

CAREER DESCRIPTION: Dispatcher

Dispatcher video from the State of New Jersey Dept. of Labor and Workforce Development

In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. They also duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Dispatchers advise personnel about traffic problems such as construction areas and other hazards. They also talk with customers or supervising personnel to address questions and requests for service or equipment. Equally important, dispatchers have to decide on types or amounts of equipment or personnel required in line with work orders or specifications. They are often called upon to monitor personnel or equipment locations and utilization to direct service and schedules. They are expected to schedule and dispatch staff, work crews or service vehicles to appropriate locations in line with customer requests or needs, using radios or telephones. Finally, dispatchers record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Every day, dispatchers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for dispatchers to receive or ready work orders. They are often called upon to manage needed repairs to restore service and schedules. They also oversee all communications within specifically assigned territories. They are sometimes expected to relay work orders and data to or from work crews and field inspectors using telephones or two-way radios. Somewhat less frequently, dispatchers are also expected to order supplies and equipment, and issue them to personnel.

And finally, they sometimes have to record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Like many other jobs, dispatchers must be reliable and be thorough and dependable.

Similar jobs with educational opportunities in Joliet include:

  • Freight Representative. Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Order Filler. Fill customers' mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms. Duties include computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning additional materials, supplies, and equipment.
  • Procurement Clerk. Compile information and records to draw up purchase orders for procurement of materials and services.
  • Shipping and Receiving Clerk. Verify and keep records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, and shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranging for the transportation of products.

EDUCATIONAL OPPORTUNITIES: Dispatcher Training

Elmhurst College - Elmhurst, IL

Elmhurst College, 190 Prospect Ave, Elmhurst, IL 60126-3096. Elmhurst College is a small college located in Elmhurst, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 3,315 students and an admission rate of 69%. Elmhurst College has a bachelor's degree and a master's degree program in Logistics and Materials Management.

Waubonsee Community College - Sugar Grove, IL

Waubonsee Community College, Rte 47 at Waubonsee Drive, Sugar Grove, IL 60554-0901. Waubonsee Community College is a medium sized college located in Sugar Grove, Illinois. It is a public school with primarily 2-year programs and has 9,218 students. Waubonsee Community College has a less than one year and an associate's degree program in Logistics and Materials Management which graduated one and one students respectively in 2008.

CERTIFICATIONS

Emergency Number Professional: Certification is a tool of a professional association to establish the benchmarks of performance that will signify a broad-based competence in the professional field.

For more information, see the National Emergency Number Association website.

LOCATION INFORMATION: Joliet, Illinois

Joliet, Illinois
Joliet, Illinois photo by Joliet82

Joliet is situated in Will County, Illinois. It has a population of over 146,125, which has grown by 37.6% in the past ten years. The cost of living index in Joliet, 100, is near the national average. New single-family homes in Joliet are priced at $172,400 on average, which is far less than the state average. In 2008, two hundred forty-four new homes were constructed in Joliet, down from seven hundred sixty-nine the previous year.

The three most popular industries for women in Joliet are health care, educational services, and finance and insurance. For men, it is construction, public administration, and administrative and support and waste management services. The average commute to work is about 29 minutes. More than 18.6% of Joliet residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 5.7%, is lower than the state average.

The unemployment rate in Joliet is 12.4%, which is greater than Illinois's average of 10.5%.

The percentage of Joliet residents that are affiliated with a religious congregation, 53.9%, is more than the national average but less than the state average. All Nation Church of God in Christ, All Saints Greek Orthodox Church and Holy Cross Catholic Church are all churches located in Joliet. The largest religious groups are the Catholic Church, the Evangelical Lutheran Church in America and the United Methodist Church.

Joliet is home to the Will County Courthouse and the Timber Ridge Business Park as well as Joliet East Side Historic District and Rock Run County Forest Preserve. Shopping centers in the area include Joliet Mall Shopping Center, Caton Crossing Town Square Shopping Center and Twin Oaks Place Shopping Center. Visitors to Joliet can choose from Great Escapes Travel, Hampton Inn Joliet/I-80- IL and Bel-Air Motel for temporary stays in the area.