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Career and Education Opportunities for Business Administrators in Joliet, Illinois

There are many career and education opportunities for business administrators in the Joliet, Illinois area. About 54,060 people are currently employed as business administrators in Illinois. By 2016, this is expected to grow by 1% to 54,790 people employed. This is better than the national trend for business administrators, which sees this job pool shrinking by about 0.1% over the next eight years. In general, business administrators plan, direct, or coordinate the operations of companies or public and private sector organizations.

The income of a business administrator is about $47 hourly or $98,800 annually on average in Illinois. In the U.S. as a whole, their income is about $44 hourly or $91,570 annually on average. Compared with people working in the overall category of Computer and Operations, people working as business administrators in Illinois earn less. They earn less than people working in the overall category of Computer and Operations nationally. Jobs in this field include: shop superintendent, solid waste manager, and street commissioner.

There are forty-four schools within twenty-five miles of Joliet where you can study to be a business administrator, among 132 schools of higher education total in the Joliet area. The most common level of education for business administrators is an Associate's, or other 2-year degree. You can expect to spend about two years training to become a business administrator if you already have a high school diploma.

CAREER DESCRIPTION: Business Administrator

Business Administrator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, business administrators plan, direct, or coordinate the operations of companies or public and private sector organizations. They also duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

Business administrators oversee staff, preparing work schedules and assigning specific duties. They also establish and implement departmental policies and procedures, conferring with board members, organization officials, and staff members as needed. Equally important, business administrators have to oversee efforts directly pertaining to making products or providing services. They are often called upon to decide on staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Finally, business administrators inspect financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to establish areas needing cost reduction and program improvement.

Every day, business administrators are expected to be able to listen to and understand others in meetings. They need to articulate ideas and problems.

It is important for business administrators to direct and schedule organization's financial and budget efforts to fund operations and increase efficiency. They are often called upon to formulate and direct efforts such as sales promotions, coordinating with other department heads as required. They also direct and schedule efforts of businesses or departments concerned with the production or distribution of products. They are sometimes expected to direct non-merchandising departments of businesses. Somewhat less frequently, business administrators are also expected to perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.

Business administrators sometimes are asked to design and implement product marketing strategies including advertising campaigns and sales promotions. They also have to be able to oversee the movement of goods into and out of production facilities And finally, they sometimes have to direct and schedule efforts of businesses or departments concerned with the production or distribution of products.

Like many other jobs, business administrators must be reliable and be thorough and dependable.

Similar jobs with educational opportunities in Joliet include:

  • Administrator. Plan, direct, or coordinate supportive services of an organization, such as recordkeeping, mail distribution, telephone operator/receptionist, and other office support services. May oversee facilities planning and maintenance and custodial operations.
  • Chief Executive Officer. Determine and formulate policies and provide the overall direction of companies or private and public sector organizations within the guidelines set up by a board of directors or similar governing body. Plan, direct, or coordinate operational activities at the highest level of management with the help of subordinate executives and staff managers.
  • Computer Operations Manager. Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, and computer programming.

EDUCATIONAL OPPORTUNITIES: Business Administrator Training

Northwestern College-Southwestern Campus - Bridgeview, IL

Northwestern College-Southwestern Campus, 7725 South Harlem Avenue, Bridgeview, IL 60455. Northwestern College-Southwestern Campus is a small college located in Bridgeview, Illinois. It is a private for-profit school with primarily 2-year programs. It has 995 students and an admission rate of 90%. Northwestern College-Southwestern Campus has a less than one year and an associate's degree program in Business Administration and Management which graduated three and thirty-six students respectively in 2008.

MacCormac College - Chicago, IL

MacCormac College, 29 E. Madison, Chicago, IL 60602-4405. MacCormac College is a small college located in Chicago, Illinois. It is a private not-for-profit school with primarily 2-year programs and has 163 students. MacCormac College has 2 areas of study related to Business Administrator. They are:

  • Business Administration and Management, one to two year and associate's degree.
  • International Business/Trade/Commerce, one to two year and associate's degree which graduated zero and two students respectively in 2008.

Chicago State University - Chicago, IL

Chicago State University, 9501 S. King Drive, Chicago, IL 60628-1598. Chicago State University is a medium sized university located in Chicago, Illinois. It is a public school with primarily 4-year or above programs. It has 6,820 students and an admission rate of 61%. Chicago State University has a bachelor's degree program in Business Administration and Management which graduated fifty students in 2008.

Benedictine University - Lisle, IL

Benedictine University, 5700 College Rd, Lisle, IL 60532-0900. Benedictine University is a medium sized university located in Lisle, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 5,053 students and an admission rate of 80%. Benedictine University has 2 areas of study related to Business Administrator. They are:

  • Business Administration and Management, associate's degree and master's degree which graduated forty-one and 166 students respectively in 2008.
  • International Business/Trade/Commerce, bachelor's degree which graduated 1 student in 2008.

Roosevelt University - Chicago, IL

Roosevelt University, 430 S Michigan Ave, Chicago, IL 60605-1394. Roosevelt University is a medium sized university located in Chicago, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 7,708 students and an admission rate of 43%. Roosevelt University has 4 areas of study related to Business Administrator. They are:

  • Public Administration, bachelor's degree and master's degree.
  • Business/Commerce, bachelor's degree.
  • Business Administration and Management, master's degree.
  • International Business/Trade/Commerce, master's degree.

Saint Augustine College - Chicago, IL

Saint Augustine College, 1333-45 W Argyle, Chicago, IL 60640-3593. Saint Augustine College is a small college located in Chicago, Illinois. It is a private not-for-profit school with primarily 4-year or above programs and has 1,275 students. Saint Augustine College has an associate's degree program in Business Administration and Management.

Aurora University - Aurora, IL

Aurora University, 347 S Gladstone Ave, Aurora, IL 60506-4892. Aurora University is a small university located in Aurora, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 4,291 students and an admission rate of 80%. Aurora University has a bachelor's degree and a master's degree program in Business Administration and Management which graduated three and three students respectively in 2008.

Dominican University - River Forest, IL

Dominican University, 7900 W Division St, River Forest, IL 60305. Dominican University is a small university located in River Forest, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 3,413 students and an admission rate of 85%. Dominican University has 2 areas of study related to Business Administrator. They are:

  • Business Administration and Management, bachelor's degree and master's degree which graduated eight and zero students respectively in 2008.
  • International Business/Trade/Commerce, bachelor's degree.

Saint Xavier University - Chicago, IL

Saint Xavier University, 3700 W 103rd St, Chicago, IL 60655. Saint Xavier University is a medium sized university located in Chicago, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 5,307 students and an admission rate of 71%. Saint Xavier University has 3 areas of study related to Business Administrator. They are:

  • Business/Commerce, one to two year and bachelor's degree.
  • Business Administration and Management, bachelor's degree and master's degree which graduated twelve and zero students respectively in 2008.
  • International Business/Trade/Commerce, bachelor's degree and master's degree.

Rasmussen College-Aurora - Aurora, IL

Rasmussen College-Aurora, 2363 Sequoia Drive, Suite 131, Aurora, IL 60506. Rasmussen College-Aurora is a small college located in Aurora, Illinois. It is a private for-profit school with primarily 2-year programs and has 36 students. Rasmussen College-Aurora has an associate's degree program in Business Administration and Management.

Calumet College of Saint Joseph - Whiting, IN

Calumet College of Saint Joseph, 2400 New York Ave, Whiting, IN 46394. Calumet College of Saint Joseph is a small college located in Whiting, Indiana. It is a private not-for-profit school with primarily 4-year or above programs and has 1,147 students. Calumet College of Saint Joseph has one to two year, associate's degree, and bachelor's degree programs in Business Administration and Management which graduated zero, four, and fifteen students respectively in 2008.

Loyola University Chicago - Chicago, IL

Loyola University Chicago, 820 N. Michigan, Chicago, IL 60611-9810. Loyola University Chicago is a large university located in Chicago, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 15,670 students and an admission rate of 74%. Loyola University Chicago has 2 areas of study related to Business Administrator. They are:

  • Business Administration and Management, master's degree.
  • International Business/Trade/Commerce, bachelor's degree which graduated 14 students in 2008.

Nothwestern College - Chicago, IL

Nothwestern College, 4829 North Lipps Avenue, Chicago, IL 60630. Nothwestern College is a small college located in Chicago, Illinois. It is a private for-profit school with primarily 2-year programs. It has 847 students and an admission rate of 83%. Nothwestern College has a less than one year and an associate's degree program in Business Administration and Management which graduated one and fifty students respectively in 2008.

Trinity Christian College - Palos Heights, IL

Trinity Christian College, 6601 W College Dr, Palos Heights, IL 60463-0929. Trinity Christian College is a small college located in Palos Heights, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 1,404 students and an admission rate of 94%. Trinity Christian College has a bachelor's degree program in Business/Commerce.

Purdue University-Calumet Campus - Hammond, IN

Purdue University-Calumet Campus, 2200 169th St, Hammond, IN 46323-2094. Purdue University-Calumet Campus is a medium sized university located in Hammond, Indiana. It is a public school with primarily 4-year or above programs. It has 9,325 students and an admission rate of 74%. Purdue University-Calumet Campus has 2 areas of study related to Business Administrator. They are:

  • Business/Commerce, associate's degree which graduated 35 students in 2008.
  • Business Administration and Management, bachelor's degree and master's degree which graduated fifteen and ninety-eight students respectively in 2008.

Kankakee Community College - Kankakee, IL

Kankakee Community College, 100 College Drive, Kankakee, IL 60901. Kankakee Community College is a small college located in Kankakee, Illinois. It is a public school with primarily 2-year programs and has 3,764 students. Kankakee Community College has less than one year, one to two year, and associate's degree programs in Business Administration and Management which graduated two, four, and fifteen students respectively in 2008.

Moraine Valley Community College - Palos Hills, IL

Moraine Valley Community College, 9000 W. College Parkway, Palos Hills, IL 60465-0937. Moraine Valley Community College is a large college located in Palos Hills, Illinois. It is a public school with primarily 2-year programs and has 17,477 students. Moraine Valley Community College has 2 areas of study related to Business Administrator. They are:

  • Business/Commerce, less than one year which graduated 18 students in 2008.
  • Business Administration and Management, associate's degree which graduated 29 students in 2008.

North Park University - Chicago, IL

North Park University, 3225 W Foster Ave, Chicago, IL 60625-4895. North Park University is a small university located in Chicago, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 3,255 students and an admission rate of 30%. North Park University has 2 areas of study related to Business Administrator. They are:

  • Business Administration and Management, bachelor's degree and master's degree.
  • International Business/Trade/Commerce, bachelor's degree.

City Colleges of Chicago-Olive-Harvey College - Chicago, IL

City Colleges of Chicago-Olive-Harvey College, 10001 S Woodlawn Ave, Chicago, IL 60628-1696. City Colleges of Chicago-Olive-Harvey College is a small college located in Chicago, Illinois. It is a public school with primarily 2-year programs and has 4,063 students. City Colleges of Chicago-Olive-Harvey College has an associate's degree program in Business Administration and Management which graduated one student in 2008.

University of Chicago - Chicago, IL

University of Chicago, 5801 S Ellis Ave, Chicago, IL 60637. University of Chicago is a large university located in Chicago, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 14,620 students and an admission rate of 28%. University of Chicago has 3 areas of study related to Business Administrator. They are:

  • Business/Commerce, doctor's degree which graduated 17 students in 2008.
  • Business Administration and Management, master's degree which graduated 1336 students in 2008.
  • International Business/Trade/Commerce, master's degree which graduated 4 students in 2008.

Lewis University - Romeoville, IL

Lewis University, One University Parkway, Romeoville, IL 60446-2200. Lewis University is a medium sized university located in Romeoville, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 5,536 students and an admission rate of 71%. Lewis University has 4 areas of study related to Business Administrator. They are:

  • Public Administration, bachelor's degree.
  • Business/Commerce, bachelor's degree.
  • Business Administration and Management, bachelor's degree and master's degree which graduated one and zero students respectively in 2008.
  • International Business/Trade/Commerce, bachelor's degree which graduated 3 students in 2008.

City Colleges of Chicago-Harry S Truman College - Chicago, IL

City Colleges of Chicago-Harry S Truman College, 1145 W Wilson Ave., Chicago, IL 60640-6063. City Colleges of Chicago-Harry S Truman College is a large college located in Chicago, Illinois. It is a public school with primarily 2-year programs and has 11,835 students. City Colleges of Chicago-Harry S Truman College has a one to two year and an associate's degree program in Business Administration and Management which graduated one and three students respectively in 2008.

Concordia University - River Forest, IL

Concordia University, 7400 Augusta, River Forest, IL 60305-1499. Concordia University is a small university located in River Forest, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 4,185 students and an admission rate of 58%. Concordia University has a bachelor's degree program in Business Administration and Management.

Illinois Institute of Technology - Chicago, IL

Illinois Institute of Technology, 3300 S Federal St, Chicago, IL 60616. Illinois Institute of Technology is a medium sized school located in Chicago, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 7,404 students and an admission rate of 57%. Illinois Institute of Technology has 3 areas of study related to Business Administrator. They are:

  • Public Administration, master's degree which graduated 69 students in 2008.
  • Business Administration and Management, bachelor's degree and master's degree which graduated eighteen and forty-one students respectively in 2008.
  • International Business/Trade/Commerce, master's degree.

Morton College - Cicero, IL

Morton College, 3801 S Central Ave, Cicero, IL 60804-4398. Morton College is a small college located in Cicero, Illinois. It is a public school with primarily 2-year programs and has 4,959 students. Morton College has an associate's degree program in Business Administration and Management which graduated thirteen students in 2008.

Northeastern Illinois University - Chicago, IL

Northeastern Illinois University, 5500 N Saint Louis Ave, Chicago, IL 60625-4699. Northeastern Illinois University is a large university located in Chicago, Illinois. It is a public school with primarily 4-year or above programs. It has 11,193 students and an admission rate of 71%. Northeastern Illinois University has 2 areas of study related to Business Administrator. They are:

  • Business/Commerce, bachelor's degree.
  • Business Administration and Management, bachelor's degree and master's degree.

City Colleges of Chicago-Richard J Daley College - Chicago, IL

City Colleges of Chicago-Richard J Daley College, 7500 S Pulaski Rd, Chicago, IL 60652-1299. City Colleges of Chicago-Richard J Daley College is a medium sized college located in Chicago, Illinois. It is a public school with primarily 2-year programs and has 9,711 students. City Colleges of Chicago-Richard J Daley College has a one to two year and an associate's degree program in Business Administration and Management which graduated five and fifteen students respectively in 2008.

Elmhurst College - Elmhurst, IL

Elmhurst College, 190 Prospect Ave, Elmhurst, IL 60126-3096. Elmhurst College is a small college located in Elmhurst, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 3,315 students and an admission rate of 69%. Elmhurst College has 2 areas of study related to Business Administrator. They are:

  • Business Administration and Management, bachelor's degree and master's degree which graduated five and zero students respectively in 2008.
  • International Business/Trade/Commerce, bachelor's degree which graduated 1 student in 2008.

North Central College - Naperville, IL

North Central College, 30 N Brainard St, Naperville, IL 60540. North Central College is a small college located in Naperville, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 2,726 students and an admission rate of 69%. North Central College has 2 areas of study related to Business Administrator. They are:

  • Business Administration and Management, master's degree.
  • International Business/Trade/Commerce, bachelor's degree which graduated 3 students in 2008.

City Colleges of Chicago-Harold Washington College - Chicago, IL

City Colleges of Chicago-Harold Washington College, 30 E Lake St, Chicago, IL 60601-2449. City Colleges of Chicago-Harold Washington College is a medium sized college located in Chicago, Illinois. It is a public school with primarily 2-year programs and has 8,342 students. City Colleges of Chicago-Harold Washington College has a one to two year and an associate's degree program in Business Administration and Management which graduated two and six students respectively in 2008.

Governors State University - University Park, IL

Governors State University, 1 University Pky, University Park, IL 60466-0975. Governors State University is a medium sized university located in University Park, Illinois. It is a public school with primarily 4-year or above programs and has 5,457 students. Governors State University has 2 areas of study related to Business Administrator. They are:

  • Public Administration, master's degree.
  • Business Administration and Management, bachelor's degree and master's degree.

Kendall College - Chicago, IL

Kendall College, 900 N. North Branch Ave, Chicago, IL 60622. Kendall College is a small college located in Chicago, Illinois. It is a private for-profit school with primarily 4-year or above programs. It has 1,958 students and an admission rate of 99%. Kendall College has a less than one year and a bachelor's degree program in Business/Commerce which graduated zero and two students respectively in 2008.

Ellis University - Chicago, IL

Ellis University, 111 N Canal St Ste 380, Chicago, IL 60606. Ellis University is a small university located in Chicago, Illinois. It is a private not-for-profit school with primarily 4-year or above programs and has 2,692 students. Ellis University has a bachelor's degree and a master's degree program in Business Administration and Management.

College of DuPage - Glen Ellyn, IL

College of DuPage, 425 Fawell Blvd., Glen Ellyn, IL 60137-6599. College of DuPage is a large college located in Glen Ellyn, Illinois. It is a public school with primarily 2-year programs and has 25,668 students. College of DuPage has 2 areas of study related to Business Administrator. They are:

  • Business Administration and Management, less than one year, one to two year, and associate's degree which graduated sixty-five, ten, and thirty students respectively in 2008.
  • Entrepreneurship/Entrepreneurial Studies, less than one year which graduated 2 students in 2008.

DePaul University - Chicago, IL

DePaul University, 55 E Jackson, Chicago, IL 60604. DePaul University is a large university located in Chicago, Illinois. It is a private not-for-profit school with primarily 4-year or above programs and has 22,554 students. DePaul University has 2 areas of study related to Business Administrator. They are:

  • Public Administration, master's degree and post-master's certificate which graduated seventy-five and zero students respectively in 2008.
  • Business Administration and Management, bachelor's degree and master's degree which graduated sixty-eight and 542 students respectively in 2008.

University of St Francis - Joliet, IL

University of St Francis, 500 N Wilcox St, Joliet, IL 60435-6188. University of St Francis is a small university located in Joliet, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 3,334 students and an admission rate of 60%. University of St Francis has a master's degree program in Business Administration and Management.

Argosy University-Chicago - Chicago, IL

Argosy University-Chicago, 225 N. Michigan Ave, Ste 1300, Chicago, IL 60601. Argosy University-Chicago is a small university located in Chicago, Illinois. It is a private for-profit school with primarily 4-year or above programs. It has 4,032 students and an admission rate of 99%. Argosy University-Chicago has 3 areas of study related to Business Administrator. They are:

  • Business/Commerce, bachelor's degree, master's degree, and doctor's degree which graduated four, twenty-one, and six students respectively in 2008.
  • Business Administration and Management, bachelor's degree and master's degree.
  • International Business/Trade/Commerce, doctor's degree.

Waubonsee Community College - Sugar Grove, IL

Waubonsee Community College, Rte 47 at Waubonsee Drive, Sugar Grove, IL 60554-0901. Waubonsee Community College is a medium sized college located in Sugar Grove, Illinois. It is a public school with primarily 2-year programs and has 9,218 students. Waubonsee Community College has a less than one year and an associate's degree program in Business Administration and Management which graduated two and one students respectively in 2008.

Robert Morris College - Chicago, IL

Robert Morris College, 401 S State Street, Chicago, IL 60605. Robert Morris College is a small college located in Chicago, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 4,555 students and an admission rate of 79%. Robert Morris College has one to two year, associate's degree, bachelor's degree, and master's degree programs in Business Administration and Management which graduated 379, 369, 739, and eighty-one students respectively in 2008.

East-West University - Chicago, IL

East-West University, 816 S Michigan Ave, Chicago, IL 60605. East-West University is a small university located in Chicago, Illinois. It is a private not-for-profit school with primarily 4-year or above programs and has 1,234 students. East-West University has a less than one year and a bachelor's degree program in Business Administration and Management which graduated twenty-one and thirty students respectively in 2008.

Olivet Nazarene University - Bourbonnais, IL

Olivet Nazarene University, One University Avenue, Bourbonnais, IL 60914-2271. Olivet Nazarene University is a small university located in Bourbonnais, Illinois. It is a private not-for-profit school with primarily 4-year or above programs. It has 4,522 students and an admission rate of 81%. Olivet Nazarene University has 3 areas of study related to Business Administrator. They are:

  • Business/Commerce, associate's degree.
  • Business Administration and Management, bachelor's degree and master's degree which graduated twelve and zero students respectively in 2008.
  • International Business/Trade/Commerce, bachelor's degree which graduated 2 students in 2008.

South Suburban College - South Holland, IL

South Suburban College, 15800 South State Street, South Holland, IL 60473-1200. South Suburban College is a medium sized college located in South Holland, Illinois. It is a public school with primarily 2-year programs and has 7,105 students. South Suburban College has a less than one year program in Entrepreneurship/Entrepreneurial Studies which graduated four students in 2008.

DeVry University-Illinois - Chicago, IL

DeVry University-Illinois, 3300 N Campbell Ave, Chicago, IL 60618. DeVry University-Illinois is a large university located in Chicago, Illinois. It is a private for-profit school with primarily 4-year or above programs. It has 19,417 students and an admission rate of 92%. DeVry University-Illinois has a bachelor's degree and a master's degree program in Business Administration and Management which graduated 481 and 831 students respectively in 2008.

Joliet Junior College - Joliet, IL

Joliet Junior College, 1215 Houbolt Rd, Joliet, IL 60431-8938. Joliet Junior College is a large college located in Joliet, Illinois. It is a public school with primarily 2-year programs and has 14,088 students. Joliet Junior College has a less than one year program in Entrepreneurship/Entrepreneurial Studies which graduated two students in 2008.

CERTIFICATIONS

Certified Portfolio, Program & Project Manager : Certified Portfolio, Program & Project Manager (C3PM).

For more information, see the AACE International (Association for the Advancement of Cost Engineering through total cost management) website.

Certified Cost Technician: The Certified Cost Technician program was established to give less experienced professionals the opportunity to advance their cost engineering skills and professional development, and be distinguished as an Certified Cost Technician prior to obtaining the prerequisite 8 years of relevant experience necessary to become certified as a CCE/CCC.

For more information, see the AACE International (Association for the Advancement of Cost Engineering through total cost management) website.

Manager of Quality/Organizational Excellence: The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives’ everywhere from small businesses to multinational corporations’ that can have regional or global focus in a variety of service and industrial settings.

For more information, see the American Society for Quality website.

Certified Business Manager: The CBM stands for Certified Business Manager and is a masters-level professional certification based on an MBA curriculum.

For more information, see the Association of Professionals in Business Management website.

Certified Associate Business Manager: Individuals planning to pursue an MBA degree should take the CABM exam to maximize their business school experience.

For more information, see the Association of Professionals in Business Management website.

CIAC-Certified Strategic Leader: The Strategic Leader designation is applicable to executives who are responsible for the leadership and strategic management of a contact center.

For more information, see the Call Center Industry Advisory Council website.

CIAC-Certified Management Apprentice: Certified Management Apprentice designation is applicable to a variety of professionals including: Persons new to contact centers that desire to gain competence in the basics of operational management, Persons in an entry-level contact center management job role, Persons that are pursuing a career in contact center management, and supervisors that desire to advance their career into operational management of a contact center.

For more information, see the Call Center Industry Advisory Council website.

Certified Construction Manager: The Certified Construction Manager (CCM) is someone who has voluntarily met the prescribed criteria of the CCM program with regard to formal education, field experience and demonstrated capability and understanding of the CM body of knowledge.

For more information, see the Construction Management Association of America website.

Business and Employer Services - Professional Certification: Professional certification exam for Business and Employer Services in workforce development.

For more information, see the Dynamic Works Institute website.

Fiscal Services - Accelerated Package: Fiscal Services - Accelerated Package course list: Better Requests for Proposals for Better Projects; Continuous Improvement Through Monitoring; Contracting; New Coding System for the 21st Century; Procurement; and Writing Winning Grant Proposals.

For more information, see the Dynamic Works Institute website.

Stay Sharp Program - Defeating Rogue Access Points: Security professionals who are concerned about the weaknesses of wireless networks.

For more information, see the Global Information Assurance Certification website.

Customer Support Analyst: Support center analysts provide front line support and act as the primary contact for customers.

For more information, see the Help Desk Institute website.

Knowledge Management Foundations: KCS Principles: This certification will help you adopt a Knowledge-Centered Support (KCSSM) strategy that will shift your support center from a call-centric model to a knowledge-oriented model.

For more information, see the Help Desk Institute website.

Certified Manager: Certified Manager certification is valued for the credibility and recognition it brings to managers and the organizations for which they work.

For more information, see the Institute of Certified Professional Managers website.

CBP Professional Level: The CBP Professional credential is for professionals who desire to possess the foundation business skills required to support and lead today's organizations.

For more information, see the International Business Training Association website.

Certified Graphic Communication Manager: The In-Plant Printing and Mailing Association's (IPMA) Certified Graphic Communications Manager (CGCM) designation was created in 1976 to establish a professional standard of proficiency for the in-house graphic arts and printing management profession.

For more information, see the International Publishing Management Association website.

Certified Mail Manager: The In-Plant Printing and Mailing Association's (IPMA) Certified Mail Manager (CMM) designation establishes a professional standard of proficiency for the in-house mail management profession.

For more information, see the International Publishing Management Association website.

Certified Collegiate Retailer: Every journey has a destination-make yours the Certified Collegiate Retailer (CCR) designation.

For more information, see the National Association of College Bookstores website.

Certified Manager of Community Associations: The Certified Manager of Community Associations (CMCA) is the only national certification program designed exclusively for managers of homeowner and condominium associations and cooperatives.

For more information, see the National Board of Certification for Community Association Managers website.

Certified Service Manager: The Certified Service Manager certification (CSM) was developed by NESDA to provide a means to verify the knowledge needed to manage a modern service business.

For more information, see the National Electronics Service Dealers Association, Inc. website.

Certified Parking Facility Manager: NPA's Certified Parking Professional (CPP) Program is a comprehensive curriculum designed to assist managers in performing their duties in an effective and professional manner.

For more information, see the National Parking Association website.

Certified Ornamental Lanscape Professional: Earn the Certified Ornamental Landscape Professional (COLP) designation by completing the "Principles of Landscape Tree & Shrub Maintenance" self-study course.

For more information, see the Professional Landcare Network website.

Certified Associate in Project Management: As project management grows in scope, importance and recognition, so do the related career and credential options available to you.

For more information, see the Project Management Institute website.

Program Management Professional: Project Management Institute's newest credential is specifically developed to acknowledge the qualifications of the professional who leads the coordinated management of multiple projects and ensures the ultimate success of a program.

For more information, see the Project Management Institute website.

LICENSES

CHIEF OPERATING OFFICER/GENERAL MANAGER

Licensing agency: Illinois Gaming Board
Address: Willard Ice Building, P.O. Box 19474, Springfield, IL 62794-9474

Phone: (312) 814-4700
Website: Illinois Gaming Board

LANDFILL CHIEF OPERATOR (PRIOR CONDUCT CERTIFICATION)

Licensing agency: Illinois Environmental Protection Agency
Address: 200 Churchill Road, P.O. Box 19276, Springfield, IL 62706-9276

Phone: (217) 782-1020
Website: Illinois Environmental Protection Agency

MINE MANAGER

Licensing agency: Illinois Department of Natural Resources Office of Mines and Minerals
Address: One Natural Resources Way, Springfield, IL 62702-1271

Phone: (217) 782-6791
Website: Illinois Department of Natural Resources Office of Mines and Minerals

LOCATION INFORMATION: Joliet, Illinois

Joliet, Illinois
Joliet, Illinois photo by Joliet82

Joliet is situated in Will County, Illinois. It has a population of over 146,125, which has grown by 37.6% in the past ten years. The cost of living index in Joliet, 100, is near the national average. New single-family homes in Joliet are priced at $172,400 on average, which is far less than the state average. In 2008, two hundred forty-four new homes were constructed in Joliet, down from seven hundred sixty-nine the previous year.

The three most popular industries for women in Joliet are health care, educational services, and finance and insurance. For men, it is construction, public administration, and administrative and support and waste management services. The average commute to work is about 29 minutes. More than 18.6% of Joliet residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 5.7%, is lower than the state average.

The unemployment rate in Joliet is 12.4%, which is greater than Illinois's average of 10.5%.

The percentage of Joliet residents that are affiliated with a religious congregation, 53.9%, is more than the national average but less than the state average. All Nation Church of God in Christ, All Saints Greek Orthodox Church and Holy Cross Catholic Church are all churches located in Joliet. The largest religious groups are the Catholic Church, the Evangelical Lutheran Church in America and the United Methodist Church.

Joliet is home to the Will County Courthouse and the Timber Ridge Business Park as well as Joliet East Side Historic District and Rock Run County Forest Preserve. Shopping centers in the area include Joliet Mall Shopping Center, Caton Crossing Town Square Shopping Center and Twin Oaks Place Shopping Center. Visitors to Joliet can choose from Great Escapes Travel, Hampton Inn Joliet/I-80- IL and Bel-Air Motel for temporary stays in the area.