Career and Education Opportunities for Technical Service Representatives in Honolulu, Hawaii
There are many career and education opportunities for technical service representatives in the Honolulu, Hawaii area. There are currently 490 jobs for technical service representatives in Hawaii and this is projected to grow 12% to 550 jobs by 2016. This is better than the nation as a whole, where employment opportunities for technical service representatives are expected to grow by about 9.7%. Technical service representatives generally sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
A person working as a technical service representative can expect to earn about $22 hourly or $46,810 per year on average in Hawaii and about $33 per hour or $70,200 annually on average in the U.S. as a whole. Incomes for technical service representatives are better than in the overall category of Sales and Clerical in Hawaii, and better than the overall Sales and Clerical category nationally.
The Honolulu area is home to twenty-four schools of higher education, including one within twenty-five miles of Honolulu where you can get a degree as a technical service representative. Given that the most common education level for technical service representatives is a Bachelor's degree, you can expect to spend about four years studying to be a technical service representative if you already have a high school diploma.
CAREER DESCRIPTION: Technical Service Representative
In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.
Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.
It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.
Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.
Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.
Similar jobs with educational opportunities in Honolulu include:
- Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training
Hawaii Pacific University - Honolulu, HI
Hawaii Pacific University, 1164 Bishop St., Suite 216, Honolulu, HI 96813. Hawaii Pacific University is a medium sized university located in Honolulu, Hawaii. It is a private not-for-profit school with primarily 4-year or above programs. It has 8,293 students and an admission rate of 87%. Hawaii Pacific University has associate's degree, postbaccalaureate certificate, and master's degree programs in Business, Management, Marketing, & Related Support Services, Other Specialties.
Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.
For more information, see the ETA International website.
Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.
For more information, see the Institute of Packaging Professionals website.
Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.
For more information, see the Manufacturers Representatives Educational Research Foundation website.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.
For more information, see the Sales & Marketing Executives International website.
LOCATION INFORMATION: Honolulu, Hawaii
Honolulu is located in Honolulu County, Hawaii. It has a population of over 374,676, which has grown by 0.8% over the last ten years. The cost of living index in Honolulu, 180, is far greater than the national average.
The three most popular industries for women in Honolulu are accommodation and food services, educational services, and health care. For men, it is accommodation and food services, public administration, and educational services. The average commute to work is about 23 minutes. More than 31.1% of Honolulu residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 10.7%, is higher than the state average.
The percentage of Honolulu residents that are affiliated with a religious congregation, 33.3%, is less than both the national and state average. Waiokeola Congregational Church, Daijingu Temple of Hawaii and Wesley Methodist Student Center are among the churches located in Honolulu. The most prominent religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.
Honolulu is home to the Livingston Pool and the Mamala Bay Golf Course as well as Spalding Memorial Tennis Courts and Kuhio Park. Shopping malls in the area include Aina Haina Shopping Center, Ala Moana Shopping Center and Aloha Tower Marketplace Shopping Center. Visitors to Honolulu can choose from Kosuga Inc, Hawaiian Condo Resorts Inc and Honolulu Airport Hotel for temporary stays in the area.