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Career and Education Opportunities for Customer Care Specialists in Georgia

Georgia has a population of 9,829,211, which has grown by 20.07% over the past decade. Nicknamed the "Peach State," Georgia's capital and most populous city is Atlanta.

Currently, 83,640 people work as customer care specialists in Georgia. This is expected to grow by 26% to about 105,060 people by 2016. This is better than the national trend for customer care specialists, which sees this job pool growing by about 17.7% over the next eight years. Customer care specialists generally interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

The income of a customer care specialist is about $14 hourly or $29,910 annually on average in Georgia. In the U.S. as a whole, their income is about $14 per hour or $29,860 per year on average. Customer care specialists earn less than people working in the category of Human Resources and Customer Service generally in Georgia and less than people in the Human Resources and Customer Service category nationally.

In 2008, there were a total of 5,571,666 jobs in Georgia. The average annual income was $34,849 in 2008, up from $34,612 the previous year. The unemployment rate in Georgia was 9.6% in 2009, which has grown by 3.3% since the previous year. Approximately 24.3% of Georgia residents have college degrees, which is higher than the national average.

The top industries in Georgia include motor vehicle vehicle parts merchant wholesalers, automobile motor vehicle merchant wholesalers, and textile product mills. Notable tourist attractions include the Imagine It the Children's Musem of Atlanta, the Fernbank Museum of Natural History, and the African World Museum & Center.

CITIES WITH Customer Care Specialist OPPORTUNITIES IN Georgia


JOB DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

Similar jobs with educational opportunities in Georgia include:

  • Accounts Receivable Specialist. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
  • Credit Investigator. Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

LOCATION INFORMATION: Georgia

Georgia
Georgia photo by Autiger

Georgia has a population of 9,829,211, which has grown by 20.07% over the past decade. Nicknamed the "Peach State," Georgia's capital and largest city is Atlanta. In 2008, there were a total of 5,571,666 jobs in Georgia. The average annual income was $34,849 in 2008, up from $34,612 the preceding year. The unemployment rate in Georgia was 9.6% in 2009, which has grown by 3.3% since the previous year. Roughly 24.3% of Georgia residents have college degrees, which is higher than the national average.

The top industries in Georgia include motor vehicle vehicle parts merchant wholesalers, automobile motor vehicle merchant wholesalers, and textile product mills. Notable tourist destinations include the Georgia Institute of Technology, the Fernbank Museum of Natural History, and the Herndon Home Museum.