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Career and Education Opportunities for Telephone Operators in Pembroke Pines, Florida

If you want to be a telephone operator, the Pembroke Pines, Florida area offers many opportunities both for education and employment. Currently, 2,020 people work as telephone operators in Florida. This is expected to shrink 32% to about 1,370 people by 2016. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. Telephone operators generally provide information by accessing alphabetical and geographical directories.

A person working as a telephone operator can expect to earn about $11 per hour or $24,860 yearly on average in Florida and about $15 per hour or $31,670 per year on average in the U.S. as a whole. Telephone operators earn more than people working in the category of Telephone generally in Florida and more than people in the Telephone category nationally.

There are ninety-seven schools of higher education in the Pembroke Pines area, including two within twenty-five miles of Pembroke Pines where you can get a degree to start your career as a telephone operator. Telephone operators usually hold a high school diploma or GED, so it will take only a short time to learn to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Pembroke Pines include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Advanced Technical Centers - Miami, FL

Advanced Technical Centers, 5600 NW 36 Street, Miami, FL 33166. Advanced Technical Centers is a small school located in Miami, Florida. It is a private not-for-profit school with primarily less-than 2-year programs and has 20 students. Advanced Technical Centers has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated twenty-seven students in 2008.

Management Resources Institute - Miami, FL

Management Resources Institute, 4343 W Flagler St Ste 203, Miami, FL 33134. Management Resources Institute is a small school located in Miami, Florida. It is a private for-profit school with primarily less-than 2-year programs. It has 20 students and an admission rate of 20%. Management Resources Institute has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated nine students in 2008.

LOCATION INFORMATION: Pembroke Pines, Florida

Pembroke Pines, Florida
Pembroke Pines, Florida photo by Dawn Ashley

Pembroke Pines is situated in Broward County, Florida. It has a population of over 145,661, which has grown by 6.0% in the past ten years. The cost of living index in Pembroke Pines, 116, is far greater than the national average. New single-family homes in Pembroke Pines are valued at $117,100 on average, which is far less than the state average. In 2008, five new homes were built in Pembroke Pines, up from three the previous year.

The three most popular industries for women in Pembroke Pines are health care, educational services, and finance and insurance. For men, it is public administration, construction, and professional, scientific, and technical services. The average commute to work is about 32 minutes. More than 28.7% of Pembroke Pines residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 10.0%, is higher than the state average.

The unemployment rate in Pembroke Pines is 8.6%, which is less than Florida's average of 11.3%.

The percentage of Pembroke Pines residents that are affiliated with a religious congregation, 45.9%, is less than the national average but more than the state average. Pembroke Road Baptist Church, Boulevard Chapel and Taft Street Chapel are all churches located in Pembroke Pines. The most common religious groups are the Catholic Church, the Southern Baptist Convention and the United Methodist Church.

Pembroke Pines is home to the Hollywood Lakes Country Club and the Pines Bank Plaza as well as Kennedy Park and Snake Creek Park. Shopping malls in the area include Pembroke Pines Shopping Center, Pembroke Village Shopping Center and University Mall.