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Career and Education Opportunities for Eligibility and Occupancy Interviewers in Pembroke Pines, Florida

For those living in the Pembroke Pines, Florida area, there are many career and education opportunities for eligibility and occupancy interviewers. Currently, 3,240 people work as eligibility and occupancy interviewers in Florida. This is expected to grow 7% to about 3,470 people by 2016. This is not quite as good as the national trend for eligibility and occupancy interviewers, which sees this job pool growing by about 9.2% over the next eight years. Eligibility and occupancy interviewers generally determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.

Income for eligibility and occupancy interviewers is about $16 per hour or $34,240 annually on average in Florida. Nationally, their income is about $18 per hour or $39,310 per year. Earnings for eligibility and occupancy interviewers are better than earnings in the general category of Human Resources and Customer Service in Florida and better than general Human Resources and Customer Service category earnings nationally.

The Pembroke Pines area is home to ninety-seven schools of higher education, including one within twenty-five miles of Pembroke Pines where you can get a degree as an eligibility and occupancy interviewer. Eligibility and occupancy interviewers usually hold a high school diploma or GED, so you can expect to spend only a short time studying to be an eligibility and occupancy interviewer if you already have a high school diploma.

CAREER DESCRIPTION: Eligibility and Occupancy Interviewer

Eligibility and Occupancy Interviewer video from the State of New Jersey Dept. of Labor and Workforce Development

In general, eligibility and occupancy interviewers determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.

Eligibility and occupancy interviewers interpret and explain data such as eligibility requirements and applicants' legal rights. They also answer applicants' questions about benefits and claim procedures. Equally important, eligibility and occupancy interviewers have to initiate procedures to grant or terminate assistance, or refer applicants to other agencies for assistance. They are often called upon to compile and evaluate personal and financial data in order to confirm completeness and accuracy, and to establish eligibility status. They are expected to interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Finally, eligibility and occupancy interviewers keep archives of assigned cases, and ready required reports.

Every day, eligibility and occupancy interviewers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they read and understand documents and reports.

It is important for eligibility and occupancy interviewers to check with employers or other references to confirm answers and obtain further data. They are often called upon to interview and investigate applicants for public assistance to gather data pertinent to their applications. They also ready applications and forms for applicants for such purposes as school enrollment and medical services. They are sometimes expected to furnish social staff with pertinent data gathered during applicant interviews. Somewhat less frequently, eligibility and occupancy interviewers are also expected to compute and authorize amounts of assistance for programs such as grants and food stamps.

Eligibility and occupancy interviewers sometimes are asked to conduct annual and special housing reviews and home visits to insure conformance to regulations. and monitor the payments of benefits throughout the duration of a claim. And finally, they sometimes have to compile and evaluate personal and financial data in order to confirm completeness and accuracy, and to establish eligibility status.

Like many other jobs, eligibility and occupancy interviewers must have strong self control in the face of challenging situations and be able to deal with stress and deal with situations calmly.

Similar jobs with educational opportunities in Pembroke Pines include:

  • Accounts Receivable Specialist. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
  • Credit Investigator. Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.

EDUCATIONAL OPPORTUNITIES: Eligibility and Occupancy Interviewer Training

Lynn University - Boca Raton, FL

Lynn University, 3601 N. Military Trail, Boca Raton, FL 33431-5598. Lynn University is a small university located in Boca Raton, Florida. It is a private not-for-profit school with primarily 4-year or above programs and has 2,324 students. Lynn University has a bachelor's degree program in Community Organization and Advocacy which graduated six students in 2008.


Certified Housing Counselor: A Certified Housing Counselor objectively assesses the client's current financial situation; identifies problem areas the client may face recommends appropriate actions to help clients obtain and maintain adequate housing; evaluates the housing and financial status of low, moderate and middle-income families; and understands the essential workings of all aspects of the industry in order to help clients make appropriate housing decisions.

For more information, see the Association for Financial Counseling and Planning Education website.

Certified Forensic Interviewer: The objective of this certification program is to create comprehensive, universally accepted professional standards combined with an objective measure of an interviewer's knowledge of those standards.

For more information, see the Center for Interviewer Standards and Assessment Ltd. website.

National Workforce Professional - Tier 1: Professional certification exam for National Tier 1.

For more information, see the Dynamic Works Institute website.

NFJP Grantee Workforce Professional - Tier 1: Exam to become certified as a National Farmworker Jobs Program (NFJP) Professional.

For more information, see the Dynamic Works Institute website.

Specialist in Housing Credit Management: The Specialist in Housing Credit Management(SHCM) certification has been developed by the National Affordable Housing Management Association (NAHMA) especially for management professionals involved with properties developed and operated under the Low Income Housing Tax Credit (LIHTC) program.

For more information, see the National Affordable Housing Management Association website.

LOCATION INFORMATION: Pembroke Pines, Florida

Pembroke Pines, Florida
Pembroke Pines, Florida photo by Dawn Ashley

Pembroke Pines is situated in Broward County, Florida. It has a population of over 145,661, which has grown by 6.0% in the past ten years. The cost of living index in Pembroke Pines, 116, is far greater than the national average. New single-family homes in Pembroke Pines are valued at $117,100 on average, which is far less than the state average. In 2008, five new homes were built in Pembroke Pines, up from three the previous year.

The three most popular industries for women in Pembroke Pines are health care, educational services, and finance and insurance. For men, it is public administration, construction, and professional, scientific, and technical services. The average commute to work is about 32 minutes. More than 28.7% of Pembroke Pines residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 10.0%, is higher than the state average.

The unemployment rate in Pembroke Pines is 8.6%, which is less than Florida's average of 11.3%.

The percentage of Pembroke Pines residents that are affiliated with a religious congregation, 45.9%, is less than the national average but more than the state average. Pembroke Road Baptist Church, Boulevard Chapel and Taft Street Chapel are all churches located in Pembroke Pines. The most common religious groups are the Catholic Church, the Southern Baptist Convention and the United Methodist Church.

Pembroke Pines is home to the Hollywood Lakes Country Club and the Pines Bank Plaza as well as Kennedy Park and Snake Creek Park. Shopping malls in the area include Pembroke Pines Shopping Center, Pembroke Village Shopping Center and University Mall.