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Career and Education Opportunities for Technical Service Representatives in Palm Bay, Florida

If you want to be a technical service representative, the Palm Bay, Florida area offers many opportunities both for education and employment. Currently, 29,290 people work as technical service representatives in Florida. This is expected to grow 21% to about 35,420 people by 2016. This is better than the nation as a whole, where employment opportunities for technical service representatives are expected to grow by about 9.7%. Technical service representatives generally sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

A person working as a technical service representative can expect to earn about $29 hourly or $62,390 annually on average in Florida and about $33 hourly or $70,200 annually on average in the U.S. as a whole. Incomes for technical service representatives are better than in the overall category of Sales and Clerical in Florida, and better than the overall Sales and Clerical category nationally.

There is one school within twenty-five miles of Palm Bay where you can study to be a technical service representative, among five schools of higher education total in the Palm Bay area. Given that the most common education level for technical service representatives is a Bachelor's degree, you can expect to spend about four years training to become a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Palm Bay include:

  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Brevard Community College - Cocoa, FL

Brevard Community College, 1519 Clearlake Rd, Cocoa, FL 32922. Brevard Community College is a large college located in Cocoa, Florida. It is a public school with primarily 2-year programs and has 15,607 students. Brevard Community College has a less than one year program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated two students in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LOCATION INFORMATION: Palm Bay, Florida

Palm Bay, Florida
Palm Bay, Florida photo by Cwolfsheep

Palm Bay is located in Brevard County, Florida. It has a population of over 100,786, which has grown by 26.9% in the past ten years. The cost of living index in Palm Bay, 83, is well below the national average. New single-family homes in Palm Bay are priced at $195,600 on average, which is far less than the state average. In 2008, three hundred ninety-two new homes were built in Palm Bay, down from seven hundred thirty-nine the previous year.

The top three industries for women in Palm Bay are health care, educational services, and accommodation and food services. For men, it is construction, computer and electronic products, and accommodation and food services. The average commute to work is about 26 minutes. More than 16.7% of Palm Bay residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 4.9%, is lower than the state average.

The unemployment rate in Palm Bay is 11.9%, which is greater than Florida's average of 11.3%.

The percentage of Palm Bay residents that are affiliated with a religious congregation, 39.2%, is less than both the national and state average. The most common religious groups are the Catholic Church, the Southern Baptist Convention and the United Methodist Church.

Palm Bay is home to the Country Club Plaza and the Port Malabar Plaza. Shopping malls in the area include Palm Bay Shopping Center and Port Malabar Shopping Center. Visitors to Palm Bay can choose from Bay Breeze Restaurant and Bleachers Sports Bar & Grill for temporary stays in the area.