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Career and Education Opportunities for Dispatchers in Palm Bay, Florida

Dispatcher career and educational opportunities abound in Palm Bay, Florida. There are currently 10,230 working dispatchers in Florida; this should grow by 2% to 10,400 working dispatchers in the state by 2016. This is better than the nation as a whole, where employment opportunities for dispatchers are expected to shrink by about 2.6%. Dispatchers generally schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business.

The income of a dispatcher is about $15 per hour or $31,570 per year on average in Florida. In the U.S. as a whole, their income is about $16 per hour or $33,850 per year on average. Dispatchers earn more than people working in the category of Dispatching and Logistics generally in Florida and more than people in the Dispatching and Logistics category nationally.

There are five schools of higher education in the Palm Bay area, including one within twenty-five miles of Palm Bay where you can get a degree to start your career as a dispatcher. The most common level of education for dispatchers is a high school diploma or GED. You can expect to spend only a short time studying to be a dispatcher if you already have a high school diploma.

CAREER DESCRIPTION: Dispatcher

Dispatcher video from the State of New Jersey Dept. of Labor and Workforce Development

In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. They also duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Dispatchers advise personnel about traffic problems such as construction areas and other hazards. They also talk with customers or supervising personnel to address questions and requests for service or equipment. Equally important, dispatchers have to decide on types or amounts of equipment or personnel required in line with work orders or specifications. They are often called upon to monitor personnel or equipment locations and utilization to direct service and schedules. They are expected to schedule and dispatch staff, work crews or service vehicles to appropriate locations in line with customer requests or needs, using radios or telephones. Finally, dispatchers record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Every day, dispatchers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for dispatchers to receive or ready work orders. They are often called upon to manage needed repairs to restore service and schedules. They also oversee all communications within specifically assigned territories. They are sometimes expected to relay work orders and data to or from work crews and field inspectors using telephones or two-way radios. Somewhat less frequently, dispatchers are also expected to order supplies and equipment, and issue them to personnel.

And finally, they sometimes have to record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Like many other jobs, dispatchers must be reliable and be thorough and dependable.

EDUCATIONAL OPPORTUNITIES: Dispatcher Training

Florida Institute of Technology - Melbourne, FL

Florida Institute of Technology, 150 West University Boulevard, Melbourne, FL 32901-6975. Florida Institute of Technology is a medium sized school located in Melbourne, Florida. It is a private not-for-profit school with primarily 4-year or above programs. It has 7,050 students and an admission rate of 82%. Florida Institute of Technology has a master's degree program in Logistics and Materials Management which graduated 107 students in 2008.

CERTIFICATIONS

Emergency Number Professional: Certification is a tool of a professional association to establish the benchmarks of performance that will signify a broad-based competence in the professional field.

For more information, see the National Emergency Number Association website.

LOCATION INFORMATION: Palm Bay, Florida

Palm Bay, Florida
Palm Bay, Florida photo by Cwolfsheep

Palm Bay is located in Brevard County, Florida. It has a population of over 100,786, which has grown by 26.9% in the past ten years. The cost of living index in Palm Bay, 83, is well below the national average. New single-family homes in Palm Bay are priced at $195,600 on average, which is far less than the state average. In 2008, three hundred ninety-two new homes were built in Palm Bay, down from seven hundred thirty-nine the previous year.

The top three industries for women in Palm Bay are health care, educational services, and accommodation and food services. For men, it is construction, computer and electronic products, and accommodation and food services. The average commute to work is about 26 minutes. More than 16.7% of Palm Bay residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 4.9%, is lower than the state average.

The unemployment rate in Palm Bay is 11.9%, which is greater than Florida's average of 11.3%.

The percentage of Palm Bay residents that are affiliated with a religious congregation, 39.2%, is less than both the national and state average. The most common religious groups are the Catholic Church, the Southern Baptist Convention and the United Methodist Church.

Palm Bay is home to the Country Club Plaza and the Port Malabar Plaza. Shopping malls in the area include Palm Bay Shopping Center and Port Malabar Shopping Center. Visitors to Palm Bay can choose from Bay Breeze Restaurant and Bleachers Sports Bar & Grill for temporary stays in the area.