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Career and Education Opportunities for Customer Care Specialists in Florida

Florida has a population of 18,537,969, which has grown by 15.99% over the past decade. Nicknamed the "Sunshine State," its capital is Tallahassee, though its largest city is Jacksonville.

There are currently 162,780 working customer care specialists in Florida; this should grow by 32% to 214,600 working customer care specialists in the state by 2016. This is better than the nation as a whole, where employment opportunities for customer care specialists are expected to grow by about 17.7%. In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer care specialists earn about $13 hourly or $28,220 per year on average in Florida and about $14 per hour or $29,860 per year on average nationally. Compared with people working in the overall category of Human Resources and Customer Service, people working as customer care specialists in Florida earn less. They earn less than people working in the overall category of Human Resources and Customer Service nationally.

In 2008, there were a total of 10,424,100 jobs in Florida. The average annual income was $39,064 in 2008, up from $39,036 the previous year. The unemployment rate in Florida was 10.5% in 2009, which has grown by 4.2% since the previous year. About 22.3% of Florida residents have college degrees, which is lower than the national average.

The top industries in Florida include employment services, professional employer organizations, and water transportation. Notable tourist destinations include the Jacksonville Maritime Museum Society Inc, the Crosby J Ellis Jr LBR, and the Fish Mania.

CITIES WITH Customer Care Specialist OPPORTUNITIES IN Florida


JOB DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

Similar jobs with educational opportunities in Florida include:

  • Accounts Receivable Specialist. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
  • Credit Investigator. Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
  • Eligibility and Occupancy Interviewer. Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.
  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

LOCATION INFORMATION: Florida

Florida
Florida photo by Mwanner

Florida has a population of 18,537,969, which has grown by 15.99% over the past 10 years. Nicknamed the "Sunshine State," its capital is Tallahassee, though its biggest city is Jacksonville. In 2008, there were a total of 10,424,100 jobs in Florida. The average annual income was $39,064 in 2008, up from $39,036 the previous year. The unemployment rate in Florida was 10.5% in 2009, which has grown by 4.2% since the previous year. About 22.3% of Florida residents have college degrees, which is lower than the national average.

The top industries in Florida include employment services, professional employer organizations, and water transportation. Notable tourist destinations include the Fish Mania, the Mike S Aquatics, and the Cummer Museum of Art & Gardens.