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Career and Education Opportunities for Telephone Operators in Miramar, Florida

Miramar, Florida provides a wide variety of opportunities, both career and educational, for telephone operators. There are currently 2,020 working telephone operators in Florida; this should shrink by 32% to 1,370 working telephone operators in the state by 2016. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. In general, telephone operators provide information by accessing alphabetical and geographical directories.

Telephone operators earn approximately $11 per hour or $24,860 per year on average in Florida. Nationally they average about $15 hourly or $31,670 yearly. Earnings for telephone operators are better than earnings in the general category of Telephone in Florida and better than general Telephone category earnings nationally.

There is one school within twenty-five miles of Miramar where you can study to be a telephone operator, among seventy schools of higher education total in the Miramar area. The most common level of education for telephone operators is a high school diploma or GED. You can expect to spend only a short time training to become a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Miramar include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Advanced Technical Centers - Miami, FL

Advanced Technical Centers, 5600 NW 36 Street, Miami, FL 33166. Advanced Technical Centers is a small school located in Miami, Florida. It is a private not-for-profit school with primarily less-than 2-year programs and has 20 students. Advanced Technical Centers has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated twenty-seven students in 2008.

LOCATION INFORMATION: Miramar, Florida

Miramar, Florida
Miramar, Florida photo by Nathan Reed

Miramar is located in Broward County, Florida. It has a population of over 108,484, which has grown by 49.1% over the last ten years. The cost of living index in Miramar, 117, is far greater than the national average. New single-family homes in Miramar are priced at $239,500 on average, which is well below the state average. In 2008, one hundred ten new homes were constructed in Miramar, down from one hundred thirty-eight the previous year.

The top three industries for women in Miramar are health care, educational services, and finance and insurance. For men, it is construction, public administration, and administrative and support and waste management services. The average commute to work is about 32 minutes. More than 20.7% of Miramar residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 6.6%, is lower than the state average.

The unemployment rate in Miramar is 9.7%, which is less than Florida's average of 11.3%.

The percentage of Miramar residents that are affiliated with a religious congregation, 45.9%, is less than the national average but more than the state average. Pembroke Road Church, Saint Bartholomew Church and Saint Stephens Church are among the churches located in Miramar. The most prominent religious groups are the Catholic Church, the Southern Baptist Convention and the United Methodist Church.

Miramar is home to the Parkway Plaza and the Miramar Country Club as well as Southwest Broward Junior Athletic Association and Calhoun Recreation Complex. Shopping centers in the area include Palmetto By Pass Shopping Center and Miramar Shopping Center.