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Career and Education Opportunities for Customer Care Specialists in Miramar, Florida

Customer care specialist career and educational opportunities abound in Miramar, Florida. About 162,780 people are currently employed as customer care specialists in Florida. By 2016, this is expected to grow by 32% to about 214,600 people employed. This is better than the nation as a whole, where employment opportunities for customer care specialists are expected to grow by about 17.7%. Customer care specialists generally interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer care specialists earn about $13 hourly or $28,220 yearly on average in Florida and about $14 hourly or $29,860 yearly on average nationally. Earnings for customer care specialists are not quite as good as earnings in the general category of Human Resources and Customer Service in Florida and not quite as good as general Human Resources and Customer Service category earnings nationally.

There is one school within twenty-five miles of Miramar where you can study to be a customer care specialist, among seventy schools of higher education total in the Miramar area. Customer care specialists usually hold a high school diploma or GED, so it will take only a short time to learn to be a customer care specialist if you already have a high school diploma.

CAREER DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer care specialists talk with customers by telephone or in person to furnish data related to products and services, to take or enter orders, cancel accounts, or to obtain specifics of complaints. They also check to insure that appropriate changes were made to deal with customers' problems. Equally important, customer care specialists have to keep archives of customer interactions and transactions, recording specifics of inquiries and comments, as well as actions taken. Finally, customer care specialists refer unresolved customer grievances to designated departments for further investigation.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

It is important for customer care specialists to decide on charges for services requested, collect deposits or payments, or manage billing. They are often called upon to resolve customers' service or billing complaints by performing activities such as exchanging products and adjusting bills. They also contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. They are sometimes expected to complete contract forms, ready change of address archives, and issue service discontinuance orders, using computers. Somewhat less frequently, customer care specialists are also expected to keep archives of customer interactions and transactions, recording specifics of inquiries and comments, as well as actions taken.

and obtain and examine all relevant data to gauge validity of complaints and to establish possible causes. And finally, they sometimes have to talk with customers by telephone or in person to furnish data related to products and services, to take or enter orders, cancel accounts, or to obtain specifics of complaints.

Like many other jobs, customer care specialists must be thorough and dependable and be reliable.

Similar jobs with educational opportunities in Miramar include:

  • Eligibility and Occupancy Interviewer. Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

EDUCATIONAL OPPORTUNITIES: Customer Care Specialist Training

Advanced Technical Centers - Miami, FL

Advanced Technical Centers, 5600 NW 36 Street, Miami, FL 33166. Advanced Technical Centers is a small school located in Miami, Florida. It is a private not-for-profit school with primarily less-than 2-year programs and has 20 students. Advanced Technical Centers has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated twenty-seven students in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Customer Support Analyst: Support center analysts provide front line support and act as the primary contact for customers.

For more information, see the Help Desk Institute website.

Customer Service Representative: This one-day skills training and certification introduces the skills and techniques required to provide exceptional customer service and support.

For more information, see the Help Desk Institute website.

Desktop Support Technician: The HDI Desktop Support Technician certification is designed specifically for IT support professionals who spend much of their day visiting customers at their workstations or home office.

For more information, see the Help Desk Institute website.

Knowledge Management Foundations: KCS Principles: This certification will help you adopt a Knowledge-Centered Support (KCSSM) strategy that will shift your support center from a call-centric model to a knowledge-oriented model.

For more information, see the Help Desk Institute website.

Certified Customer Service Representative: Applicable to financial services professionals who have completed the AIB Customer Service Representative Certificate and who function as customer service representatives.

For more information, see the Institute of Certified Bankers website.

National Professional Certification in Customer Service: National Professional Certification in Customer Service® is an industry credential that facilitates career mobility for employees, applicants, and students; adds value to education and training programs; and helps employers identify the qualified professionals.

For more information, see the National Retail Federation Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Miramar, Florida

Miramar, Florida
Miramar, Florida photo by Nathan Reed

Miramar is located in Broward County, Florida. It has a population of over 108,484, which has grown by 49.1% over the last ten years. The cost of living index in Miramar, 117, is far greater than the national average. New single-family homes in Miramar are priced at $239,500 on average, which is well below the state average. In 2008, one hundred ten new homes were constructed in Miramar, down from one hundred thirty-eight the previous year.

The top three industries for women in Miramar are health care, educational services, and finance and insurance. For men, it is construction, public administration, and administrative and support and waste management services. The average commute to work is about 32 minutes. More than 20.7% of Miramar residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 6.6%, is lower than the state average.

The unemployment rate in Miramar is 9.7%, which is less than Florida's average of 11.3%.

The percentage of Miramar residents that are affiliated with a religious congregation, 45.9%, is less than the national average but more than the state average. Pembroke Road Church, Saint Bartholomew Church and Saint Stephens Church are among the churches located in Miramar. The most prominent religious groups are the Catholic Church, the Southern Baptist Convention and the United Methodist Church.

Miramar is home to the Parkway Plaza and the Miramar Country Club as well as Southwest Broward Junior Athletic Association and Calhoun Recreation Complex. Shopping centers in the area include Palmetto By Pass Shopping Center and Miramar Shopping Center.