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Career and Education Opportunities for Telephone Operators in Miami, Florida

Telephone operators can find both educational opportunities and jobs in the Miami, Florida area. About 2,020 people are currently employed as telephone operators in Florida. By 2016, this is expected to shrink by 32% to 1,370 people employed. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. Telephone operators generally provide information by accessing alphabetical and geographical directories.

A person working as a telephone operator can expect to earn about $11 hourly or $24,860 yearly on average in Florida and about $15 hourly or $31,670 per year on average in the U.S. as a whole. Earnings for telephone operators are better than earnings in the general category of Telephone in Florida and better than general Telephone category earnings nationally.

The Miami area is home to ninety-eight schools of higher education, including two within twenty-five miles of Miami where you can get a degree as a telephone operator. Telephone operators usually hold a high school diploma or GED, so you can expect to spend only a short time studying to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Miami include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Advanced Technical Centers - Miami, FL

Advanced Technical Centers, 5600 NW 36 Street, Miami, FL 33166. Advanced Technical Centers is a small school located in Miami, Florida. It is a private not-for-profit school with primarily less-than 2-year programs and has 20 students. Advanced Technical Centers has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated twenty-seven students in 2008.

Management Resources Institute - Miami, FL

Management Resources Institute, 4343 W Flagler St Ste 203, Miami, FL 33134. Management Resources Institute is a small school located in Miami, Florida. It is a private for-profit school with primarily less-than 2-year programs. It has 20 students and an admission rate of 20%. Management Resources Institute has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated nine students in 2008.

LOCATION INFORMATION: Miami, Florida

Miami, Florida
Miami, Florida photo by Averette

Miami is located in Miami-Dade County, Florida. It has a population of over 413,201, which has grown by 14.0% in the past ten years. The cost of living index in Miami, 140, is far greater than the national average. New single-family homes in Miami cost $273,500 on average, which is near the state average. In 2008, thirty-seven new homes were built in Miami, down from seventy-three the previous year.

The three big industries for women in Miami are health care, accommodation and food services, and educational services. For men, it is construction, accommodation and food services, and administrative and support and waste management services. The average travel time to work is about 28 minutes. More than 16.2% of Miami residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 7.7%, is lower than the state average.

The unemployment rate in Miami is 12.5%, which is greater than Florida's average of 11.3%.

The percentage of Miami residents that are affiliated with a religious congregation, 39.6%, is less than both the national and state average. Church of Resurrection, Church of the Ascension and Church of the Incarnation are all churches located in Miami. The most prominent religious groups are the Catholic Church, the Southern Baptist Convention and the Seventh-Day Adventist Church.

Miami is home to the Edison West Little River Neighborhood Center and the Miamarina South Pier Light as well as Belle Meade Park and 54th Street Mini Park. Shopping malls in the area include Central Shopping Center, Northside Mall and Northside Shopping Center. Visitors to Miami can choose from AmeriSuites Miami / Kendall, Four Seasons Hotel Miami and Airways Airport Inn & Suites for temporary stays in the area.