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Career and Education Opportunities for Eligibility and Occupancy Interviewers in Wilmington, Delaware

Wilmington, Delaware provides a wide variety of opportunities, both career and educational, for eligibility and occupancy interviewers. There are currently 120 jobs for eligibility and occupancy interviewers in Delaware and this is projected to grow by 14% to about 130 jobs by 2016. This is better than the nation as a whole, where employment opportunities for eligibility and occupancy interviewers are expected to grow by about 9.2%. In general, eligibility and occupancy interviewers determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.

The average wage in the general category of Human Resources and Customer Service jobs is $16 per hour or $33,546 per year in Delaware, and an average of $16 per hour or $33,695 per year nationwide.

The Wilmington area is home to 109 schools of higher education, including one within twenty-five miles of Wilmington where you can get a degree as an eligibility and occupancy interviewer. Given that the most common education level for eligibility and occupancy interviewers is a high school diploma or GED, it will take only a short time to learn to be an eligibility and occupancy interviewer if you already have a high school diploma.

CAREER DESCRIPTION: Eligibility and Occupancy Interviewer

Eligibility and Occupancy Interviewer video from the State of New Jersey Dept. of Labor and Workforce Development

In general, eligibility and occupancy interviewers determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.

Eligibility and occupancy interviewers interpret and explain data such as eligibility requirements and applicants' legal rights. They also answer applicants' questions about benefits and claim procedures. Equally important, eligibility and occupancy interviewers have to initiate procedures to grant or terminate assistance, or refer applicants to other agencies for assistance. They are often called upon to compile and evaluate personal and financial data in order to confirm completeness and accuracy, and to establish eligibility status. They are expected to interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Finally, eligibility and occupancy interviewers keep archives of assigned cases, and ready required reports.

Every day, eligibility and occupancy interviewers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they read and understand documents and reports.

It is important for eligibility and occupancy interviewers to check with employers or other references to confirm answers and obtain further data. They are often called upon to interview and investigate applicants for public assistance to gather data pertinent to their applications. They also ready applications and forms for applicants for such purposes as school enrollment and medical services. They are sometimes expected to furnish social staff with pertinent data gathered during applicant interviews. Somewhat less frequently, eligibility and occupancy interviewers are also expected to compute and authorize amounts of assistance for programs such as grants and food stamps.

Eligibility and occupancy interviewers sometimes are asked to conduct annual and special housing reviews and home visits to insure conformance to regulations. and monitor the payments of benefits throughout the duration of a claim. And finally, they sometimes have to compile and evaluate personal and financial data in order to confirm completeness and accuracy, and to establish eligibility status.

Like many other jobs, eligibility and occupancy interviewers must have strong self control in the face of challenging situations and be able to deal with stress and deal with situations calmly.

Similar jobs with educational opportunities in Wilmington include:

  • Accounts Receivable Specialist. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
  • Credit Investigator. Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.

EDUCATIONAL OPPORTUNITIES: Eligibility and Occupancy Interviewer Training

Saint Joseph's University - Philadelphia, PA

Saint Joseph's University, 5600 City Avenue, Philadelphia, PA 19131-1395. Saint Joseph's University is a medium sized university located in Philadelphia, Pennsylvania. It is a private not-for-profit school with primarily 4-year or above programs. It has 7,846 students and an admission rate of 86%. Saint Joseph's University has a master's degree program in Community Organization and Advocacy which graduated twenty students in 2008.

CERTIFICATIONS

Certified Housing Counselor: A Certified Housing Counselor objectively assesses the client's current financial situation; identifies problem areas the client may face recommends appropriate actions to help clients obtain and maintain adequate housing; evaluates the housing and financial status of low, moderate and middle-income families; and understands the essential workings of all aspects of the industry in order to help clients make appropriate housing decisions.

For more information, see the Association for Financial Counseling and Planning Education website.

Certified Forensic Interviewer: The objective of this certification program is to create comprehensive, universally accepted professional standards combined with an objective measure of an interviewer's knowledge of those standards.

For more information, see the Center for Interviewer Standards and Assessment Ltd. website.

National Workforce Professional - Tier 1: Professional certification exam for National Tier 1.

For more information, see the Dynamic Works Institute website.

NFJP Grantee Workforce Professional - Tier 1: Exam to become certified as a National Farmworker Jobs Program (NFJP) Professional.

For more information, see the Dynamic Works Institute website.

Specialist in Housing Credit Management: The Specialist in Housing Credit Management(SHCM) certification has been developed by the National Affordable Housing Management Association (NAHMA) especially for management professionals involved with properties developed and operated under the Low Income Housing Tax Credit (LIHTC) program.

For more information, see the National Affordable Housing Management Association website.

LOCATION INFORMATION: Wilmington, Delaware

Wilmington, Delaware
Wilmington, Delaware photo by Malepheasant

Wilmington is located in New Castle County, Delaware. It has a population of over 72,592, which has shrunk by 0.1% in the past ten years. The cost of living index in Wilmington, 102, is above the national average. New single-family homes in Wilmington are valued at $58,400 on average, which is far less than the state average. In 2008, twenty-eight new homes were built in Wilmington, down from forty-seven the previous year.

The three most popular industries for women in Wilmington are finance and insurance, health care, and educational services. For men, it is finance and insurance, construction, and professional, scientific, and technical services. The average travel time to work is about 23 minutes. More than 21.4% of Wilmington residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 8.6%, is lower than the state average.

The unemployment rate in Wilmington is 13.3%, which is greater than Delaware's average of 8.5%.

The percentage of Wilmington residents that are affiliated with a religious congregation, 45.7%, is less than the national average but more than the state average. Saint Andrews Church, Sacred Heart Catholic Church and Beth Shalom Congregation are among the churches located in Wilmington. The largest religious groups are the Catholic Church, the United Methodist Church and the Presbyterian Church (USA).

Wilmington is home to the Interchange 3 and the The Rocks as well as Rodney Square and Cool Spring Park. Visitors to Wilmington can choose from Howard Johnson Restaurants, Riverview Motel and Hotel Du Pont for temporary stays in the area.