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Career and Education Opportunities for Telemarketers in Hartford, Connecticut

There is a wide variety of career and education opportunities for telemarketers in the Hartford, Connecticut area. There are currently 4,730 working telemarketers in Connecticut; this should shrink 12% to 4,180 working telemarketers in the state by 2016. This is not quite as good as the nation as a whole, where employment opportunities for telemarketers are expected to shrink by about 11.1%. In general, telemarketers solicit orders for goods or services over the telephone.

Telemarketers earn about $11 hourly or $24,810 per year on average in Connecticut and about $10 per hour or $21,960 per year on average nationally. Telemarketers earn less than people working in the category of Sales and Clerical generally in Connecticut and less than people in the Sales and Clerical category nationally.

The Hartford area is home to sixty-two schools of higher education, including three within twenty-five miles of Hartford where you can get a degree as a telemarketer. Telemarketers usually hold a high school diploma or GED, so you can expect to spend only a short time studying to be a telemarketer if you already have a high school diploma.

CAREER DESCRIPTION: Telemarketer

Telemarketer video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telemarketers solicit orders for goods or services over the telephone.

Telemarketers explain products or services and prices, and answer questions from clients. They also obtain customer data such as name and payment method, and enter orders into computers. Finally, telemarketers deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation.

Every day, telemarketers are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.

It is important for telemarketers to record names and reactions of prospects contacted. They are often called upon to adjust sales scripts to better target the needs and interests of specific individuals. They also deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation. They are sometimes expected to contact businesses or private individuals by telephone in order to seek sales for goods or services, or to request donations for charitable causes. Somewhat less frequently, telemarketers are also expected to maintain records of contacts and orders.

Telemarketers sometimes are asked to answer telephone calls from potential clients who have been solicited through advertisements. They also have to be able to telephone or write letters to respond to correspondence from clients or to follow up initial sales contacts and conduct client or market surveys so as to obtain data related to potential clients. And finally, they sometimes have to schedule appointments for sales representatives to meet with prospective clients or for clients to attend sales presentations.

Like many other jobs, telemarketers must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Hartford include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
  • Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
  • Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
  • Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Technical Service Representative. Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Telemarketer Training

Quinnipiac University - Hamden, CT

Quinnipiac University, Mt Carmel Ave, Hamden, CT 06518. Quinnipiac University is a medium sized university located in Hamden, Connecticut. It is a private not-for-profit school with primarily 4-year or above programs. It has 7,413 students and an admission rate of 45%. Quinnipiac University has a bachelor's degree program in Sales, Distribution, and Marketing Operations which graduated one student in 2008.

University of Connecticut - Storrs, CT

University of Connecticut, , Storrs, CT 06269. University of Connecticut is a large university located in Storrs, Connecticut. It is a public school with primarily 4-year or above programs. It has 24,273 students and an admission rate of 54%. University of Connecticut has a bachelor's degree program in Insurance which graduated five students in 2008.

University of Hartford - West Hartford, CT

University of Hartford, 200 Bloomfield Ave, West Hartford, CT 06117-1599. University of Hartford is a medium sized university located in West Hartford, Connecticut. It is a private not-for-profit school with primarily 4-year or above programs. It has 7,366 students and an admission rate of 60%. University of Hartford has a bachelor's degree program in Insurance which graduated four students in 2008.

CERTIFICATIONS

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Hartford, Connecticut

Hartford, Connecticut
Hartford, Connecticut photo by Contimm

Hartford is situated in Hartford County, Connecticut. It has a population of over 124,062, which has grown by 2.0% in the past ten years. The cost of living index in Hartford, 104, is above the national average. New single-family homes in Hartford cost $82,500 on average, which is far less than the state average. In 2008, eight new homes were constructed in Hartford, down from twelve the previous year.

The three big industries for women in Hartford are health care, finance and insurance, and educational services. For men, it is administrative and support and waste management services, construction, and accommodation and food services. The average commute to work is about 24 minutes. More than 12.4% of Hartford residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 5.2%, is lower than the state average.

The unemployment rate in Hartford is 14.4%, which is greater than Connecticut's average of 8.3%.

The percentage of Hartford residents that are affiliated with a religious congregation, 57.4%, is more than both the national and state average. Our Lady of Sorrows Church, All Saints Orthodox Church and Sacred Heart Church are all churches located in Hartford. The largest religious groups are the Catholic Church, the United Church of Christ and the Episcopal Church.

Hartford is home to the Albany Avenue Branch Hartford Public Library and the North Meadows Industrial Park as well as Little Hollywood Historic District and West End North Historic District. Shopping malls in the area include Park Plaza Shopping Center, Pavillion at State House Shopping Center and Civic Center Mall Shopping Center.