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Career and Education Opportunities for Telephone Operators in Hartford, Connecticut

There are many career and education opportunities for telephone operators in the Hartford, Connecticut area. There are currently 1,050 jobs for telephone operators in Connecticut and this is projected to shrink by 36% to 670 jobs by 2016. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. Telephone operators generally provide information by accessing alphabetical and geographical directories.

Telephone operators earn about $15 hourly or $32,590 per year on average in Connecticut and about $15 per hour or $31,670 annually on average nationally. Incomes for telephone operators are better than in the overall category of Telephone in Connecticut, and better than the overall Telephone category nationally.

There are two schools within twenty-five miles of Hartford where you can study to be a telephone operator, among sixty-two schools of higher education total in the Hartford area. The most common level of education for telephone operators is a high school diploma or GED. You can expect to spend only a short time training to become a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Hartford include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Goodwin College - East Hartford, CT

Goodwin College, 745 Burnside Ave, East Hartford, CT 06108. Goodwin College is a small college located in East Hartford, Connecticut. It is a private not-for-profit school with primarily 2-year programs and has 1,589 students. Goodwin College has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated eight students in 2008.

Manchester Community College - Manchester, CT

Manchester Community College, Great Path, Manchester, CT 06045-1046. Manchester Community College is a medium sized college located in Manchester, Connecticut. It is a public school with primarily 2-year programs and has 6,649 students. Manchester Community College has a less than one year program in Receptionist.

LOCATION INFORMATION: Hartford, Connecticut

Hartford, Connecticut
Hartford, Connecticut photo by Contimm

Hartford is situated in Hartford County, Connecticut. It has a population of over 124,062, which has grown by 2.0% in the past ten years. The cost of living index in Hartford, 104, is above the national average. New single-family homes in Hartford cost $82,500 on average, which is far less than the state average. In 2008, eight new homes were constructed in Hartford, down from twelve the previous year.

The three big industries for women in Hartford are health care, finance and insurance, and educational services. For men, it is administrative and support and waste management services, construction, and accommodation and food services. The average commute to work is about 24 minutes. More than 12.4% of Hartford residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 5.2%, is lower than the state average.

The unemployment rate in Hartford is 14.4%, which is greater than Connecticut's average of 8.3%.

The percentage of Hartford residents that are affiliated with a religious congregation, 57.4%, is more than both the national and state average. Our Lady of Sorrows Church, All Saints Orthodox Church and Sacred Heart Church are all churches located in Hartford. The largest religious groups are the Catholic Church, the United Church of Christ and the Episcopal Church.

Hartford is home to the Albany Avenue Branch Hartford Public Library and the North Meadows Industrial Park as well as Little Hollywood Historic District and West End North Historic District. Shopping malls in the area include Park Plaza Shopping Center, Pavillion at State House Shopping Center and Civic Center Mall Shopping Center.