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Career and Education Opportunities for Technical Service Representatives in Bridgeport, Connecticut

Technical service representatives can find many career and educational opportunities in the Bridgeport, Connecticut area. There are currently 7,070 jobs for technical service representatives in Connecticut and this is projected to grow 6% to about 7,490 jobs by 2016. This is not quite as good as the nation as a whole, where employment opportunities for technical service representatives are expected to grow by about 9.7%. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

The income of a technical service representative is about $34 per hour or $72,050 per year on average in Connecticut. In the U.S. as a whole, their income is about $33 per hour or $70,200 yearly on average. Compared with people working in the overall category of Sales and Clerical, people working as technical service representatives in Connecticut earn more. They earn more than people working in the overall category of Sales and Clerical nationally.

There are eight schools within twenty-five miles of Bridgeport where you can study to be a technical service representative, among seventy-five schools of higher education total in the Bridgeport area. Technical service representatives usually hold a Bachelor's degree, so you can expect to spend about four years studying to be a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Bridgeport include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Telemarketer. Solicit orders for goods or services over the telephone.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Naugatuck Valley Community College - Waterbury, CT

Naugatuck Valley Community College, 750 Chase Parkway, Waterbury, CT 06708-3089. Naugatuck Valley Community College is a medium sized college located in Waterbury, Connecticut. It is a public school with primarily 2-year programs and has 5,880 students. Naugatuck Valley Community College has a less than one year and an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated five and thirty-three students respectively in 2008.

SUNY Maritime College - Throggs Neck, NY

SUNY Maritime College, 6 Pennyfield Avenue, Throggs Neck, NY 10465-4198. SUNY Maritime College is a small college located in Throggs Neck, New York. It is a public school with primarily 4-year or above programs. It has 1,602 students and an admission rate of 69%. SUNY Maritime College has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated thirty-four students in 2008.

Housatonic Community College - Bridgeport, CT

Housatonic Community College, 900 Lafayette Blvd, Bridgeport, CT 06604-4704. Housatonic Community College is a medium sized college located in Bridgeport, Connecticut. It is a public school with primarily 2-year programs and has 5,081 students. Housatonic Community College has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated fifty-four students in 2008.

University of Bridgeport - Bridgeport, CT

University of Bridgeport, 126 Park Avenue, Bridgeport, CT 06604-5620. University of Bridgeport is a medium sized university located in Bridgeport, Connecticut. It is a private not-for-profit school with primarily 4-year or above programs. It has 5,323 students and an admission rate of 62%. University of Bridgeport has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.

Briarwood College - Southington, CT

Briarwood College, 2279 Mount Vernon Rd, Southington, CT 06489-1057. Briarwood College is a small college located in Southington, Connecticut. It is a private for-profit school with primarily 4-year or above programs and has 715 students. Briarwood College has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated fourteen students in 2008.

Norwalk Community College - Norwalk, CT

Norwalk Community College, 188 Richards Avenue, Norwalk, CT 06854. Norwalk Community College is a medium sized college located in Norwalk, Connecticut. It is a public school with primarily 2-year programs and has 6,266 students. Norwalk Community College has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated forty-three students in 2008.

University of New Haven - West Haven, CT

University of New Haven, 300 Boston Post Road, West Haven, CT 06516. University of New Haven is a medium sized university located in West Haven, Connecticut. It is a private not-for-profit school with primarily 4-year or above programs. It has 5,739 students and an admission rate of 68%. University of New Haven has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated nine students in 2008.

Gateway Community College - New Haven, CT

Gateway Community College, 60 Sargent Dr, New Haven, CT 06511. Gateway Community College is a medium sized college located in New Haven, Connecticut. It is a public school with primarily 2-year programs and has 5,140 students. Gateway Community College has a less than one year and an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated five and thirty students respectively in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LICENSES

Weights and Measures Device Dealer

Licensing agency: Department of Consumer Protection
Address: Occupational & Professional Licensing, 165 Capitol Avenue, Hartford, CT 06106-1630

Phone: (860) 713-6135
Website: Department of Consumer Protection Occupational & Professional Licensing

LOCATION INFORMATION: Bridgeport, Connecticut

Bridgeport, Connecticut
Bridgeport, Connecticut photo by Xtremeyanksfan22

Bridgeport is located in Fairfield County, Connecticut. It has a population of over 136,405, which has shrunk by 2.2% in the past ten years. The cost of living index in Bridgeport, 151, is far greater than the national average. New single-family homes in Bridgeport are valued at $110,900 on average, which is far less than the state average. In 2008, twenty-six new homes were built in Bridgeport, down from forty-one the previous year.

The three big industries for women in Bridgeport are health care, educational services, and finance and insurance. For men, it is construction, administrative and support and waste management services, and accommodation and food services. The average commute to work is about 25 minutes. More than 12.2% of Bridgeport residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 4.6%, is lower than the state average.

The unemployment rate in Bridgeport is 12.1%, which is greater than Connecticut's average of 8.3%.

The percentage of Bridgeport residents that are affiliated with a religious congregation, 70.1%, is more than both the national and state average. Calvary Episcopal Church, Golden Hill United Methodist Church and Good Shepherd Christian Church are among the churches located in Bridgeport. The most common religious groups are the Catholic Church, the Episcopal Church and the United Church of Christ.

Bridgeport is home to the North Branch Bridgeport Public Library and the Challenger Learning Center as well as Went Field and Johnson Oak Park. Shopping centers in the area include Lafayette Shopping Plaza Shopping Center, Baldwin Plaza Shopping Center and Bayview Shopping Center.