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Career and Education Opportunities for Technical Service Representatives in Colorado Springs, Colorado

Technical service representative career and educational opportunities abound in Colorado Springs, Colorado. There are currently 8,150 working technical service representatives in Colorado; this should grow by 28% to 10,440 working technical service representatives in the state by 2016. This is better than the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

A person working as a technical service representative can expect to earn about $35 per hour or $73,010 per year on average in Colorado and about $33 hourly or $70,200 annually on average in the U.S. as a whole. Earnings for technical service representatives are better than earnings in the general category of Sales and Clerical in Colorado and better than general Sales and Clerical category earnings nationally.

There is one school within twenty-five miles of Colorado Springs where you can study to be a technical service representative, among nineteen schools of higher education total in the Colorado Springs area. Given that the most common education level for technical service representatives is a Bachelor's degree, it will take about four years to learn to be a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Colorado Springs include:

  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Colorado Technical University Online - Colorado Springs, CO

Colorado Technical University Online, 4435 N Chestnut-Ste E, Colorado Springs, CO 80907. Colorado Technical University Online is a large university located in Colorado Springs, Colorado. It is a private for-profit school with primarily 4-year or above programs. It has 26,134 students and an admission rate of 46%. Colorado Technical University Online has a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated 240 students in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LOCATION INFORMATION: Colorado Springs, Colorado

Colorado Springs, Colorado
Colorado Springs, Colorado photo by FlickreviewR

Colorado Springs is located in El Paso County, Colorado. It has a population of over 380,307, which has grown by 5.4% over the last ten years. The cost of living index in Colorado Springs, 86, is well below the national average.

The three most popular industries for women in Colorado Springs are health care, educational services, and accommodation and food services. For men, it is construction, professional, scientific, and technical services, and accommodation and food services. The average travel time to work is about 21 minutes. More than 33.6% of Colorado Springs residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 12.2%, is higher than the state average.

The unemployment rate in Colorado Springs is 7.0%, which is greater than Colorado's average of 6.6%.

The percentage of Colorado Springs residents that are affiliated with a religious congregation, 37.1%, is less than both the national and state average. The largest religious groups are the Catholic Church, the Southern Baptist Convention and the Charismatic Churches Independent.

Colorado Springs is home to the Wilsons Ranch and the Flying W Ranch as well as Garden of the Gods and Acacia Park. Shopping malls in the area include Academy Center Shopping Center, Academy Place Shopping Center and Academy Place Shopping Center. Visitors to Colorado Springs can choose from Days Inn, Antlers Hilton Colorado Springs and Apache Court for temporary stays in the area.