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Career and Education Opportunities for Technical Service Representatives in Aurora, Colorado

Many educational and employment opportunities exist for technical service representatives in the Aurora, Colorado area. There are currently 8,150 jobs for technical service representatives in Colorado and this is projected to grow by 28% to about 10,440 jobs by 2016. This is better than the nation as a whole, where employment opportunities for technical service representatives are expected to grow by about 9.7%. Technical service representatives generally sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

The income of a technical service representative is about $35 per hour or $73,010 per year on average in Colorado. In the U.S. as a whole, their income is about $33 per hour or $70,200 per year on average. Incomes for technical service representatives are better than in the overall category of Sales and Clerical in Colorado, and better than the overall Sales and Clerical category nationally.

There are sixty-two schools of higher education in the Aurora area, including four within twenty-five miles of Aurora where you can get a degree to start your career as a technical service representative. Given that the most common education level for technical service representatives is a Bachelor's degree, you can expect to spend about four years training to become a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Aurora include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Telemarketer. Solicit orders for goods or services over the telephone.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Westwood College-Denver North - Denver, CO

Westwood College-Denver North, 7350 N Broadway, Denver, CO 80221. Westwood College-Denver North is a medium sized college located in Denver, Colorado. It is a private for-profit school with primarily 4-year or above programs. It has 5,843 students and an admission rate of 99%. Westwood College-Denver North has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated twenty-one students in 2008.

Everest College-Aurora - Aurora, CO

Everest College-Aurora, 14280 East Jewell Ave, Aurora, CO 80012-5692. Everest College-Aurora is a small college located in Aurora, Colorado. It is a private for-profit school with primarily 2-year programs. It has 565 students and an admission rate of 56%. Everest College-Aurora has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated thirteen students in 2008.

Everest College-Thornton - Thornton, CO

Everest College-Thornton, 9065 Grant St, Thornton, CO 80229. Everest College-Thornton is a small college located in Thornton, Colorado. It is a private for-profit school with primarily 2-year programs. It has 714 students and an admission rate of 30%. Everest College-Thornton has a less than one year and an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated six and twelve students respectively in 2008.

University of Denver - Denver, CO

University of Denver, 2199 S. University Blvd, Denver, CO 80208. University of Denver is a large university located in Denver, Colorado. It is a private not-for-profit school with primarily 4-year or above programs. It has 11,409 students and an admission rate of 64%. University of Denver has a bachelor's degree and a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated ninety-nine and 186 students respectively in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LOCATION INFORMATION: Aurora, Colorado

Aurora, Colorado
Aurora, Colorado photo by Tom

Aurora is located in Adams County, Colorado. It has a population of over 319,057, which has grown by 15.4% in the past ten years. The cost of living index in Aurora, 97, is near the national average. New single-family homes in Aurora are priced at $238,200 on average, which is above the state average. In 2008, five hundred ten new homes were built in Aurora, down from 1,202 the previous year.

The three big industries for women in Aurora are health care, finance and insurance, and educational services. For men, it is construction, accommodation and food services, and professional, scientific, and technical services. The average commute to work is about 27 minutes. More than 24.6% of Aurora residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 6.6%, is lower than the state average.

The unemployment rate in Aurora is 8.2%, which is greater than Colorado's average of 6.6%.

The percentage of Aurora residents that are affiliated with a religious congregation, 30.4%, is less than both the national and state average. The most common religious groups are the Catholic Church, the LDS (Mormon) Church and the Lutheran Church.

Aurora is home to the Victory Grange and the Magee as well as Montview Park and Del Mar Park. Visitors to Aurora can choose from Corporate Housing Solutions, Comfort Inn-Airport and Denver Airport Marriott at Gateway Park for temporary stays in the area.