Career and Education Opportunities for Telemarketers in Visalia, California
Telemarketers can find both educational opportunities and jobs in the Visalia, California area. There are currently 34,000 working telemarketers in California; this should shrink by 11% to 30,200 working telemarketers in the state by 2016. This is better than the national trend for telemarketers, which sees this job pool shrinking by about 11.1% over the next eight years. In general, telemarketers solicit orders for goods or services over the telephone.
A person working as a telemarketer can expect to earn about $12 per hour or $25,850 annually on average in California and about $10 per hour or $21,960 per year on average in the U.S. as a whole. Telemarketers earn less than people working in the category of Sales and Clerical generally in California and less than people in the Sales and Clerical category nationally.
There are fifteen schools of higher education in the Visalia area, including two within twenty-five miles of Visalia where you can get a degree to start your career as a telemarketer. Given that the most common education level for telemarketers is a high school diploma or GED, you can expect to spend only a short time training to become a telemarketer if you already have a high school diploma.
CAREER DESCRIPTION: Telemarketer
In general, telemarketers solicit orders for goods or services over the telephone.
Telemarketers explain products or services and prices, and answer questions from clients. They also obtain customer data such as name and payment method, and enter orders into computers. Finally, telemarketers deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation.
Every day, telemarketers are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.
It is important for telemarketers to record names and reactions of prospects contacted. They are often called upon to adjust sales scripts to better target the needs and interests of specific individuals. They also deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation. They are sometimes expected to contact businesses or private individuals by telephone in order to seek sales for goods or services, or to request donations for charitable causes. Somewhat less frequently, telemarketers are also expected to maintain records of contacts and orders.
Telemarketers sometimes are asked to answer telephone calls from potential clients who have been solicited through advertisements. They also have to be able to telephone or write letters to respond to correspondence from clients or to follow up initial sales contacts and conduct client or market surveys so as to obtain data related to potential clients. And finally, they sometimes have to schedule appointments for sales representatives to meet with prospective clients or for clients to attend sales presentations.
Like many other jobs, telemarketers must be able to deal with stress and deal with situations calmly and have exceptional integrity.
Similar jobs with educational opportunities in Visalia include:
- Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
- Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
- Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
- Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Technical Service Representative. Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Telemarketer Training
College of the Sequoias - Visalia, CA
College of the Sequoias, 915 S Mooney Blvd, Visalia, CA 93277-2214. College of the Sequoias is a large college located in Visalia, California. It is a public school with primarily 2-year programs and has 12,500 students. College of the Sequoias has a two to four year program in Sales, Distribution, and Marketing Operations.
Fresno City College - Fresno, CA
Fresno City College, 1101 E. University Ave, Fresno, CA 93741. Fresno City College is a large college located in Fresno, California. It is a public school with primarily 2-year programs and has 23,063 students. Fresno City College has 2 areas of study related to Telemarketer. They are:
- Sales, Distribution, and Marketing Operations, associate's degree and two to four year which graduated one and zero students respectively in 2008.
- Selling Skills and Sales Operations, less than one year and two to four year which graduated two and zero students respectively in 2008.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
LOCATION INFORMATION: Visalia, California
Visalia is situated in Tulare County, California. It has a population of over 121,040, which has grown by 32.2% in the past ten years. The cost of living index in Visalia, 87, is well below the national average. New single-family homes in Visalia are valued at $200,400 on average, which is far less than the state average. In 2008, five hundred seventy-four new homes were constructed in Visalia, down from nine hundred twenty-seven the previous year.
The three most popular industries for women in Visalia are educational services, health care, and accommodation and food services. For men, it is public administration, construction, and educational services. The average travel time to work is about 19 minutes. More than 18.9% of Visalia residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 6.3%, is lower than the state average.
The unemployment rate in Visalia is 10.0%, which is less than California's average of 12.3%.
The percentage of Visalia residents that are affiliated with a religious congregation, 51.8%, is more than both the national and state average. Parkside Chapel Christian and Missionary Alliance Church, Grace Lutheran Church and Holy Family Roman Catholic Church are some of the churches located in Visalia. The most prominent religious groups are the Catholic Church, the Assemblies of God and the Southern Baptist Convention.
Visalia is home to the Tulare County Juvenile Hall and the Visalia Community Center as well as Pinkham Park and Lincoln Park. Shopping centers in the area include Fairway Shopping Center, Visalia Mall Shopping Center and Towne and Country Village Shopping Center. Visitors to Visalia can choose from Best Western Visalia Inn and Blacklakecondo for temporary stays in the area.