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Career and Education Opportunities for Telephone Operators in Visalia, California

Many educational and employment opportunities exist for telephone operators in the Visalia, California area. Currently, 3,100 people work as telephone operators in California. This is expected to shrink 36% to about 2,000 people by 2016. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. Telephone operators generally provide information by accessing alphabetical and geographical directories.

The income of a telephone operator is about $20 per hour or $43,110 per year on average in California. In the U.S. as a whole, their income is about $15 per hour or $31,670 annually on average. Earnings for telephone operators are better than earnings in the general category of Telephone in California and better than general Telephone category earnings nationally.

The Visalia area is home to fifteen schools of higher education, including two within twenty-five miles of Visalia where you can get a degree as a telephone operator. Telephone operators usually hold a high school diploma or GED, so it will take only a short time to learn to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Visalia include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Reedley College - Reedley, CA

Reedley College, 995 N Reed Ave, Reedley, CA 93654. Reedley College is a large college located in Reedley, California. It is a public school with primarily 2-year programs and has 15,174 students. Reedley College has a two to four year program in Customer Service Support/Call Center/Teleservice Operation.

Fresno City College - Fresno, CA

Fresno City College, 1101 E. University Ave, Fresno, CA 93741. Fresno City College is a large college located in Fresno, California. It is a public school with primarily 2-year programs and has 23,063 students. Fresno City College has an associate's degree and a two to four year program in Customer Service Support/Call Center/Teleservice Operation.

LOCATION INFORMATION: Visalia, California

Visalia, California
Visalia, California photo by Capricorn90

Visalia is situated in Tulare County, California. It has a population of over 121,040, which has grown by 32.2% in the past ten years. The cost of living index in Visalia, 87, is well below the national average. New single-family homes in Visalia are valued at $200,400 on average, which is far less than the state average. In 2008, five hundred seventy-four new homes were constructed in Visalia, down from nine hundred twenty-seven the previous year.

The three most popular industries for women in Visalia are educational services, health care, and accommodation and food services. For men, it is public administration, construction, and educational services. The average travel time to work is about 19 minutes. More than 18.9% of Visalia residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 6.3%, is lower than the state average.

The unemployment rate in Visalia is 10.0%, which is less than California's average of 12.3%.

The percentage of Visalia residents that are affiliated with a religious congregation, 51.8%, is more than both the national and state average. Parkside Chapel Christian and Missionary Alliance Church, Grace Lutheran Church and Holy Family Roman Catholic Church are some of the churches located in Visalia. The most prominent religious groups are the Catholic Church, the Assemblies of God and the Southern Baptist Convention.

Visalia is home to the Tulare County Juvenile Hall and the Visalia Community Center as well as Pinkham Park and Lincoln Park. Shopping centers in the area include Fairway Shopping Center, Visalia Mall Shopping Center and Towne and Country Village Shopping Center. Visitors to Visalia can choose from Best Western Visalia Inn and Blacklakecondo for temporary stays in the area.