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Career and Education Opportunities for Telephone Operators in Victorville, California

Telephone operators can find both educational opportunities and jobs in the Victorville, California area. There are currently 3,100 working telephone operators in California; this should shrink by 36% to 2,000 working telephone operators in the state by 2016. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. In general, telephone operators provide information by accessing alphabetical and geographical directories.

The income of a telephone operator is about $20 per hour or $43,110 yearly on average in California. In the U.S. as a whole, their income is about $15 per hour or $31,670 annually on average. Earnings for telephone operators are better than earnings in the general category of Telephone in California and better than general Telephone category earnings nationally.

The Victorville area is home to twenty-four schools of higher education, including one within twenty-five miles of Victorville where you can get a degree as a telephone operator. The most common level of education for telephone operators is a high school diploma or GED. You can expect to spend only a short time studying to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Victorville include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Barstow Community College - Barstow, CA

Barstow Community College, 2700 Barstow Road, Barstow, CA 92311. Barstow Community College is a small college located in Barstow, California. It is a public school with primarily 2-year programs and has 2,318 students. Barstow Community College has a two to four year program in Customer Service Support/Call Center/Teleservice Operation.

LOCATION INFORMATION: Victorville, California

Victorville, California
Victorville, California photo by Sfan00_IMG

Victorville is located in San Bernardino County, California. It has a population of over 110,318, which has grown by 72.3% over the last ten years. The cost of living index in Victorville, 117, is far greater than the national average. New single-family homes in Victorville are priced at $185,500 on average, which is far less than the state average. In 2008, one hundred ninety-six new homes were constructed in Victorville, down from 1,090 the previous year.

The top three industries for women in Victorville are health care, educational services, and accommodation and food services. For men, it is construction, public administration, and truck transportation. The average commute to work is about 35 minutes. More than 10.6% of Victorville residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 3.7%, is lower than the state average.

The unemployment rate in Victorville is 16.8%, which is greater than California's average of 12.3%.

The percentage of Victorville residents that are affiliated with a religious congregation, 42.0%, is less than both the national and state average. United Pentecostal Church, Holy Faith Baptist Mission and Victor Valley Baptist Church are among the churches located in Victorville. The most prominent religious groups are the Catholic Church, the Southern Baptist Convention and the LDS (Mormon) Church.

Victorville is home to the West Wind Golf Course and the Victorville Branch San Bernardino County Library as well as Eva Dell Park and Hesp Crest Desert Ecological Study Area. Shopping centers in the area include Hi Desert Plaza Shopping Center, Bear Valley Plaza Shopping Center and Victor Valley Town Center Shopping Center. Visitors to Victorville can choose from Best Western Green Tree Inn and Budget Inn of Victorville for temporary stays in the area.