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Career and Education Opportunities for Telephone Operators in Simi Valley, California

If you want to be a telephone operator, the Simi Valley, California area offers many opportunities both for education and employment. There are currently 3,100 working telephone operators in California; this should shrink 36% to 2,000 working telephone operators in the state by 2016. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. In general, telephone operators provide information by accessing alphabetical and geographical directories.

The income of a telephone operator is about $20 hourly or $43,110 per year on average in California. In the U.S. as a whole, their income is about $15 hourly or $31,670 annually on average. Earnings for telephone operators are better than earnings in the general category of Telephone in California and better than general Telephone category earnings nationally.

There is one school within twenty-five miles of Simi Valley where you can study to be a telephone operator, among 175 schools of higher education total in the Simi Valley area. The most common level of education for telephone operators is a high school diploma or GED. It will take only a short time to learn to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Simi Valley include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Ventura Adult and Continuing Education - Ventura, CA

Ventura Adult and Continuing Education, 5200 Valentine Rd, Ventura, CA 93003-0000. Ventura Adult and Continuing Education is a small school located in Ventura, California. It is a public school with primarily less-than 2-year programs and has 74 students. Ventura Adult and Continuing Education has a less than one year program in Receptionist.

LOCATION INFORMATION: Simi Valley, California

Simi Valley, California
Simi Valley, California photo by Happyme22

Simi Valley is situated in Ventura County, California. It has a population of over 120,543, which has grown by 8.3% in the past ten years. The cost of living index in Simi Valley, 131, is far greater than the national average. New single-family homes in Simi Valley are valued at $451,000 on average, which is far greater than the state average. In 2008, nineteen new homes were built in Simi Valley, down from one hundred thirty-two the previous year.

The three most popular industries for women in Simi Valley are finance and insurance, educational services, and health care. For men, it is construction, finance and insurance, and professional, scientific, and technical services. The average commute to work is about 29 minutes. More than 24.9% of Simi Valley residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 7.1%, is lower than the state average.

The unemployment rate in Simi Valley is 9.2%, which is less than California's average of 12.3%.

The percentage of Simi Valley residents that are affiliated with a religious congregation, 44.6%, is less than the national average but more than the state average. Alliance Church, Grace Brethren Church of Simi Valley and Valley Bible Community Church are some of the churches located in Simi Valley. The most common religious groups are the Catholic Church, the LDS (Mormon) Church and the Evangelical Lutheran Church in America.

Simi Valley is home to the Simi Valley Historical Society Archives and the Simi Civic Center as well as Stargaze Park and Atherwood Park. Shopping centers in the area include Mountain Gate Plaza Shopping Center, Royal Plaza Shopping Center and Regency Plaza Shopping Center. Visitors to Simi Valley can choose from 4 Hotel Now Com and 5 Star Linens for temporary stays in the area.