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Career and Education Opportunities for Telephone Operators in Santa Clarita, California

Telephone operator career and educational opportunities abound in Santa Clarita, California. There are currently 3,100 jobs for telephone operators in California and this is projected to shrink 36% to 2,000 jobs by 2016. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. In general, telephone operators provide information by accessing alphabetical and geographical directories.

A person working as a telephone operator can expect to earn about $20 hourly or $43,110 per year on average in California and about $15 per hour or $31,670 yearly on average in the U.S. as a whole. Telephone operators earn more than people working in the category of Telephone generally in California and more than people in the Telephone category nationally.

There are two schools within twenty-five miles of Santa Clarita where you can study to be a telephone operator, among 210 schools of higher education total in the Santa Clarita area. Telephone operators usually hold a high school diploma or GED, so you can expect to spend only a short time studying to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Santa Clarita include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Long Beach City College - Long Beach, CA

Long Beach City College, 4901 E. Carson St., Long Beach, CA 90808-1706. Long Beach City College is a large college located in Long Beach, California. It is a public school with primarily 2-year programs and has 26,097 students. Long Beach City College has an associate's degree and a two to four year program in Customer Service Support/Call Center/Teleservice Operation.

Rio Hondo College - Whittier, CA

Rio Hondo College, 3600 Workman Mill Rd, Whittier, CA 90601-1616. Rio Hondo College is a large college located in Whittier, California. It is a public school with primarily 2-year programs and has 17,505 students. Rio Hondo College has a two to four year program in Customer Service Support/Call Center/Teleservice Operation.

LOCATION INFORMATION: Santa Clarita, California

Santa Clarita, California
Santa Clarita, California photo by Guillaume h

Santa Clarita is situated in Los Angeles County, California. It has a population of over 169,500, which has grown by 12.2% over the last ten years. The cost of living index in Santa Clarita, 137, is far greater than the national average. New single-family homes in Santa Clarita are valued at $396,800 on average, which is far greater than the state average. In 2008, one hundred ten new homes were built in Santa Clarita, down from one hundred ninety-eight the previous year.

The three most popular industries for women in Santa Clarita are educational services, health care, and finance and insurance. For men, it is construction, professional, scientific, and technical services, and public administration. The average travel time to work is about 33 minutes. More than 29.1% of Santa Clarita residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 8.8%, is lower than the state average.

The unemployment rate in Santa Clarita is 7.8%, which is less than California's average of 12.3%.

The percentage of Santa Clarita residents that are affiliated with a religious congregation, 58.1%, is more than both the national and state average. The most common religious groups are the Catholic Church, the Southern Baptist Convention and the LDS (Mormon) Church.

Santa Clarita is home to the Monogram Ranch and the Placeritos Ranch as well as William S Hart Park and Almendra Park. Shopping centers in the area include River Oaks Shopping Center, Granary Square Shopping Center and Lyons Station Shopping Center.