Career and Education Opportunities for Front Desk Managers in Santa Clara, California
For those living in the Santa Clara, California area, there are many career and education opportunities for front desk managers. There are currently 22,700 jobs for front desk managers in California and this is projected to grow 18% to 26,700 jobs by 2016. This is better than the nation as a whole, where employment opportunities for front desk managers are expected to grow by about 13.7%. Front desk managers generally accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
A person working as a front desk manager can expect to earn about $10 hourly or $22,230 annually on average in California and about $9 hourly or $19,480 annually on average in the U.S. as a whole. Earnings for front desk managers are not quite as good as earnings in the general category of Clerical in California and not quite as good as general Clerical category earnings nationally.
The Santa Clara area is home to thirty-five schools of higher education, including one within twenty-five miles of Santa Clara where you can get a degree as a front desk manager. Front desk managers usually hold a high school diploma or GED, so it will take only a short time to learn to be a front desk manager if you already have a high school diploma.
CAREER DESCRIPTION: Front Desk Manager
In general, front desk managers accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Front desk managers greet and assign rooms to guests of hotels or motels. They also verify customers' credit, and establish how the customer will pay for the accommodation. Equally important, front desk managers have to answer inquiries pertaining to hotel services and travel directions, or make recommendations regarding shopping or entertainment. They are often called upon to keep archives of room availability and guests' accounts, manually or using computers. They are expected to record guest comments or complaints, referring customers to managers as needed. Finally, front desk managers clean and maintain lobby and common areas.
Every day, front desk managers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.
It is important for front desk managers to arrange tours or restaurant reservations for customers. They are often called upon to perform bookkeeping efforts. They also deposit guests' valuables in hotel safes or safe-deposit boxes. They are sometimes expected to issue room keys and escort instructions to bellhops. Somewhat less frequently, front desk managers are also expected to advise housekeeping staff when rooms have been vacated and are ready for cleaning.
They also have to be able to inspect accounts and charges with guests during the check out process and transmit and receive messages, using telephones or telephone switchboards. And finally, they sometimes have to compute bills and make change for guests.
Like many other jobs, front desk managers must have a strong concern for others and be reliable.
Similar jobs with educational opportunities in Santa Clara include:
- Dispatcher. Schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
- Library Clerk. Compile records, sort and shelve books, and issue and receive library materials such as pictures, cards, slides and microfilm. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials.
- Store Clerk. Receive, store, and issue sales floor merchandise. Stock shelves, racks, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.
EDUCATIONAL OPPORTUNITIES: Front Desk Manager Training
West Valley College - Saratoga, CA
West Valley College, 14000 Fruitvale Ave, Saratoga, CA 95070-5698. West Valley College is a large college located in Saratoga, California. It is a public school with primarily 2-year programs and has 10,585 students. West Valley College has a less than one year and a two to four year program in Selling Skills and Sales Operations which graduated two and zero students respectively in 2008.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
LOCATION INFORMATION: Santa Clara, California
Santa Clara is located in Santa Clara County, California. It has a population of over 110,200, which has grown by 7.7% over the last ten years. The cost of living index in Santa Clara, 158, is far greater than the national average. New single-family homes in Santa Clara cost $196,500 on average, which is far less than the state average. In 2008, forty-three new homes were constructed in Santa Clara, down from eighty-five the previous year.
The top three industries for women in Santa Clara are computer and electronic products, professional, scientific, and technical services, and educational services. For men, it is computer and electronic products, professional, scientific, and technical services, and construction. The average commute to work is about 22 minutes. More than 42.4% of Santa Clara residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 16.6%, is higher than the state average.
The unemployment rate in Santa Clara is 10.9%, which is less than California's average of 12.3%.
The percentage of Santa Clara residents that are affiliated with a religious congregation, 43.2%, is less than both the national and state average. Peace Lutheran Church, Good News Community Church and Universal Church of the Master are some of the churches located in Santa Clara. The most prominent religious groups are the Catholic Church, the LDS (Mormon) Church and the Muslim Estimate.
Santa Clara is home to the Santa Clara Unified School District Office and the Santa Clara Municipal Golf Course as well as Westwood Acres Park and Washington Park. Shopping centers in the area include Moonlite Shopping Center, Fairway Glen Shopping Center and Youth Shopping Center.