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Career and Education Opportunities for Telemarketers in San Jose, California

San Jose, California provides a wide variety of opportunities, both career and educational, for telemarketers. There are currently 34,000 jobs for telemarketers in California and this is projected to shrink 11% to about 30,200 jobs by 2016. This is better than the nation as a whole, where employment opportunities for telemarketers are expected to shrink by about 11.1%. Telemarketers generally solicit orders for goods or services over the telephone.

Income for telemarketers is about $12 per hour or $25,850 annually on average in California. Nationally, their income is about $10 hourly or $21,960 per year. Incomes for telemarketers are not quite as good as in the overall category of Sales and Clerical in California, and not quite as good as the overall Sales and Clerical category nationally.

The San Jose area is home to fifty-nine schools of higher education, including nine within twenty-five miles of San Jose where you can get a degree as a telemarketer. Given that the most common education level for telemarketers is a high school diploma or GED, it will take only a short time to learn to be a telemarketer if you already have a high school diploma.

CAREER DESCRIPTION: Telemarketer

Telemarketer video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telemarketers solicit orders for goods or services over the telephone.

Telemarketers explain products or services and prices, and answer questions from clients. They also obtain customer data such as name and payment method, and enter orders into computers. Finally, telemarketers deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation.

Every day, telemarketers are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.

It is important for telemarketers to record names and reactions of prospects contacted. They are often called upon to adjust sales scripts to better target the needs and interests of specific individuals. They also deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation. They are sometimes expected to contact businesses or private individuals by telephone in order to seek sales for goods or services, or to request donations for charitable causes. Somewhat less frequently, telemarketers are also expected to maintain records of contacts and orders.

Telemarketers sometimes are asked to answer telephone calls from potential clients who have been solicited through advertisements. They also have to be able to telephone or write letters to respond to correspondence from clients or to follow up initial sales contacts and conduct client or market surveys so as to obtain data related to potential clients. And finally, they sometimes have to schedule appointments for sales representatives to meet with prospective clients or for clients to attend sales presentations.

Like many other jobs, telemarketers must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in San Jose include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
  • Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
  • Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
  • Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Technical Service Representative. Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Telemarketer Training

Las Positas College - Livermore, CA

Las Positas College, 3033 Collier Cyn Rd, Livermore, CA 94551-7650. Las Positas College is a medium sized college located in Livermore, California. It is a public school with primarily 2-year programs and has 8,098 students. Las Positas College has an associate's degree and a two to four year program in Sales, Distribution, and Marketing Operations which graduated one and zero students respectively in 2008.

West Valley College - Saratoga, CA

West Valley College, 14000 Fruitvale Ave, Saratoga, CA 95070-5698. West Valley College is a large college located in Saratoga, California. It is a public school with primarily 2-year programs and has 10,585 students. West Valley College has 2 areas of study related to Telemarketer. They are:

  • Sales, Distribution, and Marketing Operations, two to four year.
  • Selling Skills and Sales Operations, less than one year and two to four year which graduated two and zero students respectively in 2008.

College of San Mateo - San Mateo, CA

College of San Mateo, 1700 W Hillsdale Blvd, San Mateo, CA 94402-3784. College of San Mateo is a large college located in San Mateo, California. It is a public school with primarily 2-year programs and has 11,215 students. College of San Mateo has 3 areas of study related to Telemarketer. They are:

  • Insurance, associate's degree and two to four year.
  • Sales, Distribution, and Marketing Operations, associate's degree and two to four year.
  • Selling Skills and Sales Operations, associate's degree and two to four year.

Chabot College - Hayward, CA

Chabot College, 25555 Hesperian Blvd, Hayward, CA 94545. Chabot College is a large college located in Hayward, California. It is a public school with primarily 2-year programs and has 14,299 students. Chabot College has less than one year, associate's degree, and two to four year programs in Sales, Distribution, and Marketing Operations which graduated two, zero, and zero students respectively in 2008.

Mission College - Santa Clara, CA

Mission College, 3000 Mission College Blvd, Santa Clara, CA 95054-1897. Mission College is a large college located in Santa Clara, California. It is a public school with primarily 2-year programs and has 10,154 students. Mission College has less than one year, associate's degree, and two to four year programs in Sales, Distribution, and Marketing Operations which graduated one, one, and zero students respectively in 2008.

De Anza College - Cupertino, CA

De Anza College, 21250 Stevens Creek Blvd., Cupertino, CA 95014. De Anza College is a large college located in Cupertino, California. It is a public school with primarily 2-year programs and has 24,677 students. De Anza College has less than one year, one to two year, associate's degree, and two to four year programs in Sales, Distribution, and Marketing Operations which graduated eight, three, four, and zero students respectively in 2008.

San Jose City College - San Jose, CA

San Jose City College, 2100 Moorpark Ave, San Jose, CA 95128-2798. San Jose City College is a large college located in San Jose, California. It is a public school with primarily 2-year programs and has 11,574 students. San Jose City College has an associate's degree and a two to four year program in Sales, Distribution, and Marketing Operations.

College of Alameda - Alameda, CA

College of Alameda, 555 Ralph Appezzato Memorial Parkway, Alameda, CA 94501. College of Alameda is a medium sized college located in Alameda, California. It is a public school with primarily 2-year programs and has 6,576 students. College of Alameda has a two to four year program in Sales, Distribution, and Marketing Operations.

Gavilan College - Gilroy, CA

Gavilan College, 5055 Santa Teresa Blvd, Gilroy, CA 95020. Gavilan College is a medium sized college located in Gilroy, California. It is a public school with primarily 2-year programs and has 7,159 students. Gavilan College has a two to four year program in Sales, Distribution, and Marketing Operations.

CERTIFICATIONS

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: San Jose, California

San Jose, California
San Jose, California photo by Leslie

San Jose is situated in Santa Clara County, California. It has a population of over 948,279, which has grown by 6.0% over the last ten years. The cost of living index in San Jose, 163, is far greater than the national average. New single-family homes in San Jose are priced at $163,800 on average, which is far less than the state average. In 2008, two hundred fourteen new homes were built in San Jose, down from three hundred twenty-five the previous year.

The three big industries for women in San Jose are health care, educational services, and professional, scientific, and technical services. For men, it is computer and electronic products, construction, and professional, scientific, and technical services. The average travel time to work is about 28 minutes. More than 31.6% of San Jose residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 10.7%, is higher than the state average.

The unemployment rate in San Jose is 13.2%, which is greater than California's average of 12.3%.

The percentage of San Jose residents that are affiliated with a religious congregation, 43.2%, is less than both the national and state average. Almaden Hill United Methodist Church, Almaden Valley United Methodist Church and Kingdom Hall of Jehovahs Witnesses are some of the churches located in San Jose. The most prominent religious groups are the Catholic Church, the LDS (Mormon) Church and the Muslim Estimate.

San Jose is home to the Evergreen Ranch and the Rosegarden Branch San Jose Public Library as well as Almaden Winery Park and Albertson Park. Shopping malls in the area include Almaden Plaza Shopping Center, Almaden Via Valiente Plaza Shopping Center and Foxworthy Shopping Center. Visitors to San Jose can choose from Atrium Gardens, Best Western Airport Plaza and Best Western Inn Airport Plaza for temporary stays in the area.