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Career and Education Opportunities for Eligibility and Occupancy Interviewers in San Jose, California

For those living in the San Jose, California area, there are many career and education opportunities for eligibility and occupancy interviewers. About 19,600 people are currently employed as eligibility and occupancy interviewers in California. By 2016, this is expected to grow by 10% to about 21,600 people employed. This is better than the national trend for eligibility and occupancy interviewers, which sees this job pool growing by about 9.2% over the next eight years. Eligibility and occupancy interviewers generally determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.

Eligibility and occupancy interviewers earn approximately $21 per hour or $45,540 per year on average in California. Nationally they average about $18 per hour or $39,310 yearly. Compared with people working in the overall category of Human Resources and Customer Service, people working as eligibility and occupancy interviewers in California earn more. They earn more than people working in the overall category of Human Resources and Customer Service nationally.

There are fifty-nine schools of higher education in the San Jose area, including one within twenty-five miles of San Jose where you can get a degree to start your career as an eligibility and occupancy interviewer. Eligibility and occupancy interviewers usually hold a high school diploma or GED, so you can expect to spend only a short time training to become an eligibility and occupancy interviewer if you already have a high school diploma.

CAREER DESCRIPTION: Eligibility and Occupancy Interviewer

Eligibility and Occupancy Interviewer video from the State of New Jersey Dept. of Labor and Workforce Development

In general, eligibility and occupancy interviewers determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.

Eligibility and occupancy interviewers interpret and explain data such as eligibility requirements and applicants' legal rights. They also answer applicants' questions about benefits and claim procedures. Equally important, eligibility and occupancy interviewers have to initiate procedures to grant or terminate assistance, or refer applicants to other agencies for assistance. They are often called upon to compile and evaluate personal and financial data in order to confirm completeness and accuracy, and to establish eligibility status. They are expected to interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Finally, eligibility and occupancy interviewers keep archives of assigned cases, and ready required reports.

Every day, eligibility and occupancy interviewers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they read and understand documents and reports.

It is important for eligibility and occupancy interviewers to check with employers or other references to confirm answers and obtain further data. They are often called upon to interview and investigate applicants for public assistance to gather data pertinent to their applications. They also ready applications and forms for applicants for such purposes as school enrollment and medical services. They are sometimes expected to furnish social staff with pertinent data gathered during applicant interviews. Somewhat less frequently, eligibility and occupancy interviewers are also expected to compute and authorize amounts of assistance for programs such as grants and food stamps.

Eligibility and occupancy interviewers sometimes are asked to conduct annual and special housing reviews and home visits to insure conformance to regulations. and monitor the payments of benefits throughout the duration of a claim. And finally, they sometimes have to compile and evaluate personal and financial data in order to confirm completeness and accuracy, and to establish eligibility status.

Like many other jobs, eligibility and occupancy interviewers must have strong self control in the face of challenging situations and be able to deal with stress and deal with situations calmly.

Similar jobs with educational opportunities in San Jose include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

EDUCATIONAL OPPORTUNITIES: Eligibility and Occupancy Interviewer Training

University of California-Santa Cruz - Santa Cruz, CA

University of California-Santa Cruz, 1156 High St, Santa Cruz, CA 95064. University of California-Santa Cruz is a large university located in Santa Cruz, California. It is a public school with primarily 4-year or above programs. It has 18,508 students and an admission rate of 81%. University of California-Santa Cruz has a bachelor's degree program in Community Organization and Advocacy which graduated eight students in 2008.

CERTIFICATIONS

Certified Housing Counselor: A Certified Housing Counselor objectively assesses the client's current financial situation; identifies problem areas the client may face recommends appropriate actions to help clients obtain and maintain adequate housing; evaluates the housing and financial status of low, moderate and middle-income families; and understands the essential workings of all aspects of the industry in order to help clients make appropriate housing decisions.

For more information, see the Association for Financial Counseling and Planning Education website.

Certified Forensic Interviewer: The objective of this certification program is to create comprehensive, universally accepted professional standards combined with an objective measure of an interviewer's knowledge of those standards.

For more information, see the Center for Interviewer Standards and Assessment Ltd. website.

National Workforce Professional - Tier 1: Professional certification exam for National Tier 1.

For more information, see the Dynamic Works Institute website.

NFJP Grantee Workforce Professional - Tier 1: Exam to become certified as a National Farmworker Jobs Program (NFJP) Professional.

For more information, see the Dynamic Works Institute website.

Specialist in Housing Credit Management: The Specialist in Housing Credit Management(SHCM) certification has been developed by the National Affordable Housing Management Association (NAHMA) especially for management professionals involved with properties developed and operated under the Low Income Housing Tax Credit (LIHTC) program.

For more information, see the National Affordable Housing Management Association website.

LOCATION INFORMATION: San Jose, California

San Jose, California
San Jose, California photo by Leslie

San Jose is situated in Santa Clara County, California. It has a population of over 948,279, which has grown by 6.0% over the last ten years. The cost of living index in San Jose, 163, is far greater than the national average. New single-family homes in San Jose are priced at $163,800 on average, which is far less than the state average. In 2008, two hundred fourteen new homes were built in San Jose, down from three hundred twenty-five the previous year.

The three big industries for women in San Jose are health care, educational services, and professional, scientific, and technical services. For men, it is computer and electronic products, construction, and professional, scientific, and technical services. The average travel time to work is about 28 minutes. More than 31.6% of San Jose residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 10.7%, is higher than the state average.

The unemployment rate in San Jose is 13.2%, which is greater than California's average of 12.3%.

The percentage of San Jose residents that are affiliated with a religious congregation, 43.2%, is less than both the national and state average. Almaden Hill United Methodist Church, Almaden Valley United Methodist Church and Kingdom Hall of Jehovahs Witnesses are some of the churches located in San Jose. The most prominent religious groups are the Catholic Church, the LDS (Mormon) Church and the Muslim Estimate.

San Jose is home to the Evergreen Ranch and the Rosegarden Branch San Jose Public Library as well as Almaden Winery Park and Albertson Park. Shopping malls in the area include Almaden Plaza Shopping Center, Almaden Via Valiente Plaza Shopping Center and Foxworthy Shopping Center. Visitors to San Jose can choose from Atrium Gardens, Best Western Airport Plaza and Best Western Inn Airport Plaza for temporary stays in the area.