Career and Education Opportunities for Front Desk Managers in San Diego, California
San Diego, California provides a wide variety of opportunities, both career and educational, for front desk managers. About 22,700 people are currently employed as front desk managers in California. By 2016, this is expected to grow by 18% to about 26,700 people employed. This is better than the national trend for front desk managers, which sees this job pool growing by about 13.7% over the next eight years. Front desk managers generally accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
A person working as a front desk manager can expect to earn about $10 hourly or $22,230 per year on average in California and about $9 per hour or $19,480 yearly on average in the U.S. as a whole. Earnings for front desk managers are not quite as good as earnings in the general category of Clerical in California and not quite as good as general Clerical category earnings nationally.
There are sixty schools of higher education in the San Diego area, including three within twenty-five miles of San Diego where you can get a degree to start your career as a front desk manager. The most common level of education for front desk managers is a high school diploma or GED. You can expect to spend only a short time studying to be a front desk manager if you already have a high school diploma.
CAREER DESCRIPTION: Front Desk Manager
In general, front desk managers accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Front desk managers greet and assign rooms to guests of hotels or motels. They also verify customers' credit, and establish how the customer will pay for the accommodation. Equally important, front desk managers have to answer inquiries pertaining to hotel services and travel directions, or make recommendations regarding shopping or entertainment. They are often called upon to keep archives of room availability and guests' accounts, manually or using computers. They are expected to record guest comments or complaints, referring customers to managers as needed. Finally, front desk managers clean and maintain lobby and common areas.
Every day, front desk managers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.
It is important for front desk managers to arrange tours or restaurant reservations for customers. They are often called upon to perform bookkeeping efforts. They also deposit guests' valuables in hotel safes or safe-deposit boxes. They are sometimes expected to issue room keys and escort instructions to bellhops. Somewhat less frequently, front desk managers are also expected to advise housekeeping staff when rooms have been vacated and are ready for cleaning.
They also have to be able to inspect accounts and charges with guests during the check out process and transmit and receive messages, using telephones or telephone switchboards. And finally, they sometimes have to compute bills and make change for guests.
Like many other jobs, front desk managers must have a strong concern for others and be reliable.
Similar jobs with educational opportunities in San Diego include:
- Dispatcher. Schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
- Library Clerk. Compile records, sort and shelve books, and issue and receive library materials such as pictures, cards, slides and microfilm. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials.
- Loan Inspector. Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.
- Store Clerk. Receive, store, and issue sales floor merchandise. Stock shelves, racks, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.
- Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.
EDUCATIONAL OPPORTUNITIES: Front Desk Manager Training
Grossmont College - El Cajon, CA
Grossmont College, 8800 Grossmont College Dr, El Cajon, CA 92020-1799. Grossmont College is a large college located in El Cajon, California. It is a public school with primarily 2-year programs and has 18,227 students. Grossmont College has a two to four year program in Selling Skills and Sales Operations.
Gemological Institute of America - Carlsbad, CA
Gemological Institute of America, 5345 Armada Dr, Carlsbad, CA 92008. Gemological Institute of America is a small school located in Carlsbad, California. It is a private not-for-profit school with primarily 4-year or above programs and has 3,594 students. Gemological Institute of America has a less than one year program in Selling Skills and Sales Operations which graduated 3,497 students in 2008.
Palomar College - San Marcos, CA
Palomar College, 1140 W. Mission, San Marcos, CA 92069-1487. Palomar College is a large college located in San Marcos, California. It is a public school with primarily 2-year programs and has 28,093 students. Palomar College has a less than one year and a two to four year program in Selling Skills and Sales Operations which graduated one and zero students respectively in 2008.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
LOCATION INFORMATION: San Diego, California
San Diego is situated in San Diego County, California. It has a population of over 1,279,329, which has grown by 4.6% over the last ten years. The cost of living index in San Diego, 141, is far greater than the national average. New single-family homes in San Diego are valued at $323,700 on average, which is well above the state average. In 2008, six hundred forty-one new homes were constructed in San Diego, down from seven hundred forty-eight the previous year.
The three big industries for women in San Diego are health care, educational services, and professional, scientific, and technical services. For men, it is professional, scientific, and technical services, accommodation and food services, and construction. The average travel time to work is about 23 minutes. More than 35.0% of San Diego residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 13.4%, is higher than the state average.
The unemployment rate in San Diego is 10.5%, which is less than California's average of 12.3%.
The percentage of San Diego residents that are affiliated with a religious congregation, 43.7%, is less than both the national and state average. Penasquitos Nazarene Church, Peace Lutheran Church and Paul E Kidd African Methodist Episcopal Church are some of the churches located in San Diego. The most common religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.
San Diego is home to the Zlac Rowing Club and the Rancho Los Penasquitos Golf Course as well as Adobe Bluffs Park and John F Kennedy Park. Shopping malls in the area include San Diego Factory Outlet Shopping Center, San Carlos Shopping Center and Montgomery Plaza Shopping Center. Visitors to San Diego can choose from Best Western Posada at the Yac, Beachfront San Diego and Banana Bungalow Hostel San Diego for temporary stays in the area.