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Career and Education Opportunities for Telephone Operators in San Bernardino, California

Telephone operators can find both educational opportunities and jobs in the San Bernardino, California area. About 3,100 people are currently employed as telephone operators in California. By 2016, this is expected to shrink by 36% to 2,000 people employed. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. In general, telephone operators provide information by accessing alphabetical and geographical directories.

Income for telephone operators is about $20 per hour or $43,110 annually on average in California. Nationally, their income is about $15 per hour or $31,670 annually. Compared with people working in the overall category of Telephone, people working as telephone operators in California earn more. They earn more than people working in the overall category of Telephone nationally.

There is one school within twenty-five miles of San Bernardino where you can study to be a telephone operator, among fifty-one schools of higher education total in the San Bernardino area. Given that the most common education level for telephone operators is a high school diploma or GED, you can expect to spend only a short time training to become a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in San Bernardino include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Barstow Community College - Barstow, CA

Barstow Community College, 2700 Barstow Road, Barstow, CA 92311. Barstow Community College is a small college located in Barstow, California. It is a public school with primarily 2-year programs and has 2,318 students. Barstow Community College has a two to four year program in Customer Service Support/Call Center/Teleservice Operation.

LOCATION INFORMATION: San Bernardino, California

San Bernardino, California
San Bernardino, California photo by Ie909

San Bernardino is situated in San Bernardino County, California. It has a population of over 198,580, which has grown by 7.1% in the past ten years. The cost of living index in San Bernardino, 125, is far greater than the national average. New single-family homes in San Bernardino cost $182,700 on average, which is far less than the state average. In 2008, twenty-one new homes were constructed in San Bernardino, down from one hundred fifty-nine the previous year.

The three big industries for women in San Bernardino are health care, educational services, and accommodation and food services. For men, it is construction, educational services, and accommodation and food services. The average commute to work is about 28 minutes. More than 11.6% of San Bernardino residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 3.9%, is lower than the state average.

The unemployment rate in San Bernardino is 18.6%, which is greater than California's average of 12.3%.

The percentage of San Bernardino residents that are affiliated with a religious congregation, 42.0%, is less than both the national and state average. Golden Avenue Church, Allen Chapel African Methodist Episcopal Church and Kingdom Hall of Jehovahs Witnesses are among the churches located in San Bernardino. The most prominent religious groups are the Catholic Church, the Southern Baptist Convention and the LDS (Mormon) Church.

San Bernardino is home to the Warm Creek Golf Course and the San Bernardino Public Golf Course as well as Plaza Park and Palm Field Park. Shopping malls in the area include Wildwood Plaza Shopping Center, Highland Avenue Plaza Shopping Center and Mountain Shadows Plaza Shopping Center. Visitors to San Bernardino can choose from American Inn, Best Western Hospitality Lane and American Tex-Chem Corporation for temporary stays in the area.